CONCORD HEATING & AIR CONDITIONING INC

They replaced my AC and furnace and were punctual and professional in every way and I would highly recommend them and use them again.

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Great job everytime over 25 years

In July 2013 our HVAC unit died. We decided to go with Concord Heating & Air for our replacement because a family member had used them and was happy and we also had a family member by marriage who worked there. From the very beginning I wasn’t super happy with the staff who came out to do the work. I was home for most of it because my job was more flexible then my husband’s, but the men didn’t communicate with me AT ALL. It took a whole week and while they did provide a portable A/C unit for us, they took it away the day they were supposed to be done, but they didn’t finish that day. So we didn’t have any A/C for the whole last day of the work. When the county inspector came out to inspect the new unit he said the breaker that HVAC was on needed to be changed and he would let Concord Heating & Air know and they would contact us to schedule that – we never heard from them about that. I wish I had gotten the inspector’s name to contact him but I didn’t. The next summer we started having issues with the breaker that the HVAC unit was on tripping and turning off. We would come home from work and it would 86 degrees in our house. We called them and they replaced the breaker, but it continued to be an issue. We called them again and they said that it must be an electrical issue in our house. Our house is older, so we had an electrician come out and check everything – he said he saw no electrical issues and it must be something with our HVAC unit. At this point I was coming home on my lunch break most days because the breaker was tripping almost every day. We called Concord Heating & Air AGAIN and they sent Zac out – he was the ONLY person we dealt with from this company who communicated and was helpful. He said he found an issue – a part was installed incorrectly and that should fix it. Then we got a bill from Concord Heating & Air for the service call Zac did. We called and said that we had paid more to have an electrician come out because Concord Heating & Air INSISTED there was nothing wrong with the unit and that Zac found something that was done incorrectly and we shouldn’t have to pay for the service call. They never resolved that, but didn’t keep sending bills either. Through the summer of 2016 we are still having issues with the A/C breaker tripping – not as frequently as it did in 2014, but enough that I worry about it on especially hot days. We’re going to have to pay another HVAC company to service our unit and try to figure out why this breaker keeps tripping. I’m so frustrated with this on-going issue that if I could have them come take the HVAC unit away and get my money back I would. We paid for the unit in full and did not finance it with them – maybe if we had we could have withheld payments until they fixed it. I’m starting to wonder if we don’t have a bad unit, but the staff at Concord Heating & Air seem so incompetent I don’t know if they would even recognize that. This company has terrible communication – multiple times we would call about these issues and they wouldn’t call us back. They obviously don’t care about customer service at all. I don’t think I’ve ever dealt with a worse company than Concord Heating & Air.

They arrived on time and did an excellent job!

Our upstairs A/C finally gave out and Concord H&AC was quick to respond to come check it out. The system was almost 18 yrs old so it was indeed time for a replacement. Tim provided several options for us and was very knowledgeable as to what would be the best fit and most cost effective for us. Being that it would be about four days before they could do the install, Tim provided us a portable AC unit to at least help make it somewhat bearable upstairs. On the day of the install, Tim was on time and oversaw the whole project. They had us up and running by mid afternoon, cleaned up the project and you would have never known they had been there except for the nice cold AC!! Very happy with Concord Heating and Air!!

unknown

Installation was fine. They asked questions to make sure we got what we wanted. During the inquiry about the type of unit we often had to contact them instead of them contacting us. However they researched the product and helped us find a way to achieve our final result.

unknown

They are fair and I have not had any problems or issues with them.

unknown

I have used Concord Heating and Air to replace my home HVAC, replacements at 5 rental properties and several repair calls. They are the best - professional, honest and dependable at reasonable rates. They do what they say they will do. Ask for Eugene, he is first class.

We were surprised to see how good of a quote we received from all the places we checked. We finally chose this company, as they were highly recommended by a few people. Let s just say they did not disappoint us. The owner himself came out to assist on the installation. They were so very polite. They were on time, and they worked very quickly to get the entire job done. The owner even came back out two days later to check and make sure everything was working properly. We felt that they provided top notch service.

I liked this company, and I hope I can use them for another twenty years to maintain this system for me. They are reliable and responsible. They care about their customers, and they accurately complete tasks. I am a satisfied customer.

The service provided was timely, efficient, and professional. They got the job done and tested everything before leaving. We have had no problems. I was very pleased with the service. I would recommend them to others.