Cabarrus Roofing LLC.

Description of Work: We signed a contract on 11/04/2015, gave Cabarrus Roofing $8000.00( part of the $16,500 contracted price) to order the metal with the understanding the roof had to be installed by 12/14/2015 as we had solar panels being installed that day. Cabarrus Roofing agreed and stated it takes 1-2 weeks to receive metal. |Two weeks later on Monday, 11/16, I called for update and was told by the roofer, " I will follow up and push order". No call back that week. |All contact with our roofer were initiated by myself: |• Wednesday, 11/25 -was told, " still checking but this is a special order, due to color choice-brown. I will follow up and let you know". |• Monday, 11/30 -the roofer said it is still not in but he would come out and measure our entire roof so when it came in he would be ready with all the cuttings required for installation. |• Thursday 12/3 text roofer to see if he had made it out to the house and text came back as he would be out that afternoon. |• Thursday afternoon, 12/3 roofers came out with 3 workers and spent time measuring. He stated the metal is still not in but would check again. Roofer also insured roof would be completed prior to 12/14. |• Monday, 12/7, I text roofer after 5:00pm on status of metal order. Text came back that we have a special metal that takes longer. He would try his best to push the order. |• Tuesday 12/8 2:00 PM, I called the plant in Fayetteville NC for a status. The plant stated they did not have my order. I called the roofer and he said he had ordered it. I called Salisbury NC plant and spoke with the manager, Eric. He said the metal would come from Fayetteville NC but the order would have to come through his Salisbury, NC facility. Eric looked up the order through Cabarrus Roofing and said he did not have an order. He also looked under the roofing material type (metal gauge and color) and still did not have an order. The manager stated our metal would be cut and colored in the Fayetteville plant, but still is within the 2-week order time frame. |• Tuesday, 12/8, 5:15 PM we called Cabarrus Roofing and told them there was no order and was still told the order was in. We gave the company a deadline 12/9 by 9:00 am to get back to us. |• Wednesday, 12/9 at 8:20 Cabarrus Roofing called and still claimed they ordered but would return our money, which was returned at 6:00 PM that day by check. | |Normally the time frame would not be a concerned but due to the solar panels installation and all inspections by Dec 31 for tax credits we had to adhere to this deadline. We explained this to Cabarrus Roofing at time of contract. Our contact repeatedly stated he was checking and following up. We were lied to several different times by the statements of checking up on the order and the order was a special order. We had postponed the solar panels 2 times due to working with the roofer's schedule. |