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HAYWOOD APPLIANCE
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Haywood Appliance is a locally owned appliance company with two locations. Our new showroom is located in Asheville, North Carolina on Hendersonville Road and features 8,000 square feet of appliance showroom. Our original store is located in Clyde, North Carolina and also has a showroom as well as our award winning "In-House" factory authorized service and parts department. Haywood Appliance specializes in kitchen and laundry appliances featuring all major brands.
Business highlights
46 years of experience
Services we offer
Haywood Appliance sells, installs and repairs kitchen and laundry appliances on just about all major brands. Our service department will also work on appliances not purchased from us when they are considered out of warranty.
Accepted Payment Methods
- CreditCard
Reviews
4.431 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 3% | ||
| 6% | ||
| 3% | ||
| 10% |
Showing 1-25 of 31 reviews
Sandra S.
May 2025
Customer service was awlful from the Hazelwood nc office. I was trying to get issue with ge ice machine repaired. They came and fixed the water not dispensing fixed that but said I needed a heater. Long story short I called repeatedly but calls were not returned. Finally got fed up and called someone else. Service call was 112.00 with work not completed. My fault I shouldn't have paid until issue was repaired
Brad M.
Dec 2024
I recently sold my home and learned that I had an issue with my microwave. I called Haywood Appliance for a repair. I stated that I was selling my home and wanted to pay in advance of closing. They sent me an invoice for $262.00. I thought that was a bit steep for a microwave repair but I paid it right away thinking everything was complete. Imagine my surprise when they sent me another bill for $149.00. It took their tech about 5 minutes to perform the repair. They have very deceptive pricing. If I had known I had a $400 issue I would have just bought a new microwave. Watch out. This place is a rip off.
Jack K.
Mar 2024
Purchased dishwasher earlier in month. Installers delivered and installed at exact time quoted. Brandon and Todd did a great job, very careful, cleaned up, tested operation and tested for leaks and made sure we were happy with their work and the understanding of the dishwasher. We have used Haywood Appliance in Clyde since we built the house over 22 years ago.
Janice G.
Sep 2017
Had to come back after installation of gasket to correct the fact that when they first replaced the gasket, it was not installed correctly.
Response from HAYWOOD APPLIANCE
"Hi [Member Name Removed], sorry about the gasket issue as we did indeed miss a spot in securing the gasket. Glad to see you will hire us again and we will work hard to gain your confidence and trust in future repairs and purchases. For those reading this, we went back out, fixed the issue at no charge of course and all is well. Our Techs do strive for excellence and will continue to do so."
Melissa G.
Jun 2017
Excellent customer service! The products were delivered and hooked up within 5 days.
Response from HAYWOOD APPLIANCE
"Thanks [Member Name Removed], we appreciate that you took the time for a review. Remember, we service what we sell so anytime you have an issue, please call us."
Scott H.
Apr 2016
unknown
Response from HAYWOOD APPLIANCE
"Thanks for your kind words, very appreciated."
Shaye P.
Oct 2015
I waited three weeks for my appliances and when they arrived, they were the wrong color. The salesperson and the manager refused to take responsibility for the error. They went as far as to say it was possibly my error. A strange theory as I have no access to their ordering system. I don't mind if someone makes a mistake. I mind terribly when that person won't own up to it. This was a huge waste of my time and they treated me like a pebble in their shoe. There were clearly more important customers. They could have easily saved this sale and rectified the situation but they chose not to. If you decide to shop there anyway, do not order from Steve Rittenhouse. (Asheville store)
Response from HAYWOOD APPLIANCE
"Dear Member, first off, ordering a custom color does involve more lead time and this was conveyed to you at the time of the order. This is beyond our control as it is in the hands of the manufacturer. We were as disappointed as you to find out the color was wrong. At this point,it is not worth debating, and if it were indeed our fault, we are sorry about that. In researching this event, it still is not clear whose fault it was. However, once we learned about the wrong color, you were offered 3 choices, a reduced price to keep the set, a full refund, or letting us order the correct set. To date you have written horrible reviews to every social media available to the extent of attacking our staff on a personal level. However, we wish you well. Our goal is always 100% customer satisfaction and we will indeed work harder to insure custom orders are correct."
Wayne C.
Sep 2015
They haven't been delivered yet but it was a good experience.
Response from HAYWOOD APPLIANCE
"Thank you for the kind words. We are looking forward to getting you finished up. Please try to give us 1 week lead time in getting everything delivered / installed. Thanks!"
Donna M.
Jul 2015
They have been very cooperative and easy to work with. They always answer the phone and work very hard to solve my problems. I would recommend them to anyone.
Response from HAYWOOD APPLIANCE
"Thank you for taking the time and we appreciate all reviews - sorry the unit had to be replaced."
William G.
Jun 2015
unknown
Response from HAYWOOD APPLIANCE
"Thanks {Member's name removed} for the kind words, we appreciate the positive feedback."
Stephen B.
Jun 2015
unknown
Response from HAYWOOD APPLIANCE
"Thanks {Member's name removed}, we appreciate the positive feedback and look forward to serving you in the future."
Evangolos L.
Feb 2015
unknown
Response from HAYWOOD APPLIANCE
"Thanks for the kind word, we appreciate it and proud to have Danny on our Staff."
Jeffrey T.
Jan 2015
unknown
Response from HAYWOOD APPLIANCE
"Thanks for your kind review, we appreciate the feedback."
Lee K.
Oct 2014
They had a range of choices from $499 to $999. I chose one in the middle. They were fine. The problem was that I was in a time crunch and I could have gotten a cheaper price from someone else but it would have been a week later. The timeliness was more important that the price to me. I've only had it for 2 days. It is a Bosch so it should be fine. They had to call me back for a delivery time. They did exactly what they said they would do.
Response from HAYWOOD APPLIANCE
"Thanks [member name removed], enjoyed working with you!"
Stan N.
Aug 2014
If you need an appliance, or if you need to service an
appliance, skip the big box stores and
go directly to this company.
They come on to time; providing professional and knowledgeable
technicians.
In our case they worked with us to get a replacement
for a new washing machine with a malfunction that
could not be repaired
It's rare to find a company more deserving of your business.
appliance, skip the big box stores and
go directly to this company.
They come on to time; providing professional and knowledgeable
technicians.
In our case they worked with us to get a replacement
for a new washing machine with a malfunction that
could not be repaired
It's rare to find a company more deserving of your business.
Response from HAYWOOD APPLIANCE
"Thanks! After the previous untrue review, this was nice to read your review and be be appreciated - especially in this case where there were problems that needed to be resolved. We are not a corporation, we are a local family run business and try so hard to be ethical, fair and honest in taking care of our customers. Thank you for taking the time to review us."
Linda S.
Aug 2014
When we decided to replace our countertops in 2012, it seemed like the appropriate time to replace the cooktop. I had a 6 burner JennAir electric unit, which had never had a problem in 18 years. Since I wanted to switch to gas, the only unit which would fit my cabinet configuration was another JennAir.
Unfortunately, Ballard's, who had provided all of my appliances, had closed when the owner retired. Haywood Appliance had opened a location in south Asheville to pick up Rex Ballard's high end clients. Unfortunately, there is no comparison.
The salesman who sold me the unit emphasized that one of their better selling features was their 10-year major components warrantee, although he also emphasized that very little could go wrong other than an igniter failing. I was very surprised, then, that 2 of the burners in the same unit stopped working while I was cooking for a large party.
When I called Haywood's service department, I was told the service call would be $100. I pointed out that I had a 10-year warrantee and then was told that only covered major components (whatever that means to them!) The only positive aspect was that they did reconfirm the appointment and the repairman was on time. He jiggled a few things around, was here about 20 minutes, and told me the charge would be $175 - $100 for the service call and $75 for the labor!
With an 18 year old house, I will be replacing a number of high end appliances over the next few years. NONE of them will come from Haywood Appliance. Fool me once, shame on you. Fool me twice, shame on me!
Response from HAYWOOD APPLIANCE
"This review is not accurate. This customer was indeed told there would be a one time $100 trip & diagnostic fee and then she would then pay the labor. From our store, this customer’s home in Flat Rock is an hour drive from our service location in Clyde. Unlike Appliance Repair Shops in big cities, we cover 8 counties and must charge for our time on the road: if you are close by, it is currently $75, far away and hard to get to, you could pay up to $160. The $100 charge in this case covers the trip cost, and the technician’s time to diagnose the problem and work out an estimate. Should our Service Technician need a part that is not on their truck, the customer does not pay a second return trip charge – so this $100 was a one time fee. Considering they will travel 2-4 hours for a repair (2 in this case), this fee is very reasonable. This customer also failed to mention that the 10 year major component warranty was given to her for free and would have indeed covered the cost of the igniters if that was the issue. If this customer took the time to read the 10 year major component warranty that was mailed to her, she would have understood exactly what it covered. On a refrigerator, it covers the compressor, which would have saved her 300-400. On a cooktop, not so much, but it would indeed cover the igniter. If you read our past responses, yes sometimes we do stumble, and on those times, we get up and try to make things better for our customers. In this case however, the customer failed to listen to the terms of the service call, and failed to read the information related to her warranty."
Donna M.
Jun 2014
unknown
Response from HAYWOOD APPLIANCE
"Thank you for taking the time to review our service department!"
Phyllis R.
Jun 2014
They are professional and very personable. They respond when I need service. I ordered a whole kitchen of appliances. they offer better brands. They stayed in contact with me during the whole process.
Response from HAYWOOD APPLIANCE
"Thank you, we appreciate that you took the time to write a positive review. It was a pleasure working with you."
Natalie B.
Mar 2014
I selected Haywood Appliance because of their wide selection: of all the appliance dealers in the area, they were the only ones who carried everything I wanted, and the overall price quoted was significantly lower than anywhere else. Prices for each individual appliance were at least as low, when not lower, than any other supplier.
When the appliances arrived, they were exactly as ordered. That's the good part. ( I should also add, given my complaints below, that the delivery truck showed up on the day and at the time specified, in spite of bad roads and winter weather that week. )
However, the overall service was not quite as good as I had been led to expect. The sales person told me they would have everything in two weeks. Two weeks came and went. I didn't hear from Haywood Appliance. At the end of the third week, I finally called them. It seems everything had been sitting in their warehouse for over a week, except the range hood. The reason they gave for waiting was that they didn't want to have to make a second delivery. When I pointed out that they were already overdue by a week, AND that they were not communicating, they agreed that they could deliver the appliances without the hood. BUT - no they couldn't deliver right away. There would still be an additional four day wait because they were and quot;jammed upand quot; and didn't have enough trucks. Net net: Having promised delivery within two weeks of my order, it was almost a month before my appliances were delivered.
That was on January 28. I am STILL (March 12) waiting for the range hood to arrive. After an additional ten days, I called to ask about the range hood. My call was not returned. I went to the store in person. With me standing there, they finally began calling around and attempting to locate the hood. They were unsuccessful, but promised to call later in the day, as soon as they found it. They didn't call. I called them the next morning. Yes they had found the hood. It was defective and had been sent back to the factory. The new hood should be arriving any day now. They would call me. A week later they had not called. I called them. They would look and call me back. I actually did get a call back this time, telling me that the hood was en route and would arrive at their distributor's warehouse on the Wednesday, and should arrive in Clyde no later than Friday - March 7. They would call me when it arrived. As of today (March 12), they had not called. I just called them . There was nobody available to even take the call. I do not have high hopes that they will call back and I still do not have a range hood.
Things happen. The hood was a special order. However, the compete absence of communication is absolutely infuriating. I keep getting the impression of ostriches hiding their heads in the sand and hoping that the problem will go away by magic. It won't -- and neither will I - until they fix it. This is neither professional nor responsive. Nice people, but they need to get their act together.
When the appliances arrived, they were exactly as ordered. That's the good part. ( I should also add, given my complaints below, that the delivery truck showed up on the day and at the time specified, in spite of bad roads and winter weather that week. )
However, the overall service was not quite as good as I had been led to expect. The sales person told me they would have everything in two weeks. Two weeks came and went. I didn't hear from Haywood Appliance. At the end of the third week, I finally called them. It seems everything had been sitting in their warehouse for over a week, except the range hood. The reason they gave for waiting was that they didn't want to have to make a second delivery. When I pointed out that they were already overdue by a week, AND that they were not communicating, they agreed that they could deliver the appliances without the hood. BUT - no they couldn't deliver right away. There would still be an additional four day wait because they were and quot;jammed upand quot; and didn't have enough trucks. Net net: Having promised delivery within two weeks of my order, it was almost a month before my appliances were delivered.
That was on January 28. I am STILL (March 12) waiting for the range hood to arrive. After an additional ten days, I called to ask about the range hood. My call was not returned. I went to the store in person. With me standing there, they finally began calling around and attempting to locate the hood. They were unsuccessful, but promised to call later in the day, as soon as they found it. They didn't call. I called them the next morning. Yes they had found the hood. It was defective and had been sent back to the factory. The new hood should be arriving any day now. They would call me. A week later they had not called. I called them. They would look and call me back. I actually did get a call back this time, telling me that the hood was en route and would arrive at their distributor's warehouse on the Wednesday, and should arrive in Clyde no later than Friday - March 7. They would call me when it arrived. As of today (March 12), they had not called. I just called them . There was nobody available to even take the call. I do not have high hopes that they will call back and I still do not have a range hood.
Things happen. The hood was a special order. However, the compete absence of communication is absolutely infuriating. I keep getting the impression of ostriches hiding their heads in the sand and hoping that the problem will go away by magic. It won't -- and neither will I - until they fix it. This is neither professional nor responsive. Nice people, but they need to get their act together.
Response from HAYWOOD APPLIANCE
"Dear [member name removed], we are very sorry that your hood took so long, unfortunately, we are at the mercy of our suppliers/vendors - we agree, that hood did seem to take forever. From a logistic standpoint, when an item comes in that a customer is waiting for, it is a difficult position that our trucks are already scheduled - often in a different direction and it would not be fair to cancel/bump their deliveries. When we read these reviews, we try to see how we can better improve our services instead of getting defensive. To that extent, I don't believe we have our "head in the sand". I hope you will give us another try to earn your trust, and please feel free to call the owner of Haywood Appliance, Steve Hardin and tell him first hand about your experience - he has already read your review. We are a independent Appliance Dealer and constantly strive for 100% customer satisfaction. We will indeed keep working on the back-order process."
Kelly B.
Feb 2014
Best prices around and helpful staff. Installation and deliver services were excellent as well.
Response from HAYWOOD APPLIANCE
"Thanks [member name removed], we appreciate that you took the time to let us know."
Leslie M.
Oct 2013
These guys are the greatest! I bought my washer and dryer from them via phone order, as I was moving to Asheville from Denver, and arranged for delivery on 10/23/2013. They showed up right on time. The first thing they asked me was did I really intend on buying such a tiny washer, when I had purchased a full-size dryer. I had made a mistake when I ordered. I did not want a mini-washer at all. I went to Haywood Appliance, and I explained what went wrong, and the staff helped me pick a much more appropriate washer. Back we went, they brought the the washer up, and it wouldn't fit the door into the washroom. After measuring the dryer still in the truck we found out that wouldn't fit either! I went back to Haywood again, and apologized for the trouble I was causing, and told them neither item would fit. Now, if at this point, this had happened in Denver, I would have gotten a very cold reception. Instead the salesmen all started working on a solution for me, looking up specs on units and checking floor models with tape measures. They found two that worked, and we got it all taken care of. I worked primarily with Cameron, but each and every person there went out of their way to assist me. What a wonderful and much appreciated surprise!
Response from HAYWOOD APPLIANCE
"Thanks [removed member name], the true test of a company is how they respond when things go astray :) Thank you for your kind words."
Tom L.
Oct 2013
I called and requested service on Wednesday, October 9. The service person came as promised on Monday, October 14, as promised early and during the two-hour window they provided. I did tell them the model number of the unit which I felt might have prepared them to bring the correct belt for the washer. The service man did have to go back to the office to get the correct part. However, he wasted no time in diagnosing and completing the repairs. I had hoped that the trip and diagnostic charge would cover the repair as well. However, there was an additonal charge for the repair itself. I'll chalk that up to my own misunderstanding.Nice job! I got what I paid for and the washer is working...Beats going to the laudromat! I would use Haywood Appliance Service again!
Response from HAYWOOD APPLIANCE
"[removed member name] Thank you for your kind words - yes the trip charge and labor charge are two different charges. In a way you just have to think of the trip charge as a diagnostic charge which pays for our gas, truck and technicians time to tell you what is wrong and to price out the repair. Thanks again!"
Rita N.
Aug 2013
Salesperson Lane was informative and patient. Receiving the order took longer than I expected. I then requested a certain delivery crew and scheduled accordingly. Travis and Jacob were fantastic----careful, efficient, patient, and thorough. They were organized and thoughtful in the order they did things and in demonstrating how each product worked. They were able to remove the old appliances and install the new with NO damage to flooring. Service with this company is much more personal than dealing with a box store, and this will match any price you find elsewhere, actually doing some of the pricing research for you. It was a positive experience overall.
Response from HAYWOOD APPLIANCE
"[removed member name] Thank you for your kind words!"
Rodney S.
Jul 2013
I live in PA and have rental property in Asheville that needed a new refrigerator. I called Haywood Appliance based on Angie's list reviews and told them I needed a new refrigerator. Everything was handled over the phone. I never saw the refrigerator, but my tenant is thanking me for it, so it must be nice.
Highly recommend them. Since I purchased over the phone, they could have really jacked the price up and sold me junk, but they did not.
Highly recommend them. Since I purchased over the phone, they could have really jacked the price up and sold me junk, but they did not.
Ginger L.
Jun 2013
They are excellent.
Response from HAYWOOD APPLIANCE
"Thank you for your kind words - always appreciated!!!"
Licensing
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FAQ
HAYWOOD APPLIANCE is currently rated 4.4 overall out of 5.
HAYWOOD APPLIANCE accepts the following forms of payment: CreditCard
No, HAYWOOD APPLIANCE does not offer free project estimates.
No, HAYWOOD APPLIANCE does not offer eco-friendly accreditations.
No, HAYWOOD APPLIANCE does not offer a senior discount.
No, HAYWOOD APPLIANCE does not offer emergency services.
No, HAYWOOD APPLIANCE does not offer warranties.