Meineke Car Care Center

I'm was a first time customer to Meineke and last week I brought my car in to the Clemmons shop to have them check out the car's cooling system. After diagnosing the problem, they replaced the water pump. As the work was to take a few hours, I left. They called me a few hours later and said that the work was completed but while test driving the car, the power steering had apparrently gone out. I spoke with Brett who told me it would take a few days to order the parts needed and so they needed to keep the car over the weekend (this was a Thursday.) As it turned out there was a delay in getting the necessary part(s) due to Hurricane Florence. Long story short - they called today and told me they'd fixed the power steering and the car was ready for pick up. Brett offered to come get me as he knew from our prior conversations that I didn't have a ride during the day because my wife works. The cost for the water pump replacement was reasonable but much to my surprise, they DID NOT charge me for the power steering work! I have never seen an auto repair shop do that! I'm sure we've all heard stories about shady repair shops that always manage to find something else wrong with a car besides what you brought it in for and then charging you an arm and a leg to fix the problem. Judging by my experience with Meineke, I can unequivocally say that they do not do that. I have now found an auto repair shop that I can trust! I will definitely use Meineke in the future should the need arise.

unknown

The service has always been excellent. Both maintenance and repairs were done well with reasonable price, In the past they have always went the extra mile especially when working with an extended warranty. The atmosphere is always friendly and the genuinely seem to want to serve my needs. I am 62 years old and have been to dozens of car repair shops. This is, without a doubt, the best Ive been to.

unknown

Well! The price for the standard oil change was right in line with all the other companies that do the same thing. BUT, these guys, especially Brett Ryan, did more and better than was called for. We are new to the area and don't know who is good and who is not, so we were flying blind and hoping for the best. That is exactly what we got. In addition to the oil change, they changed out a headlamp for us, did all the standard testing these guys do and made recommendations. We asked to have our tires rotated which they agreed to do until they looked at our tires and recommended that we NOT have them rotated due to their condition and the road noise the rotation would cause. We asked for a quote on new tires and they gave us a printed out quote. Astonishingly, when we researched tires online these guys prices beat out even the and quot;wholesaleand quot; big box stores. We now have a place where we feel safe and well taken care of for our automotive services.