A Southern Breeze

They are great. A very small company and they stay very local. The owner is extremely nice and will bend over backwards to help. It's a family owned company, and they were able to come out within one business day. They are very affordable.

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Went well, but would be interested to see if it's fixed when I start to use it again in the spring.

Overall the job went excellent. They are prompt, courteous and provide excellent service.

My first year in a new home (new to me, built 10+ years prior), I had Gene Southern perform different services on 3 separate occasions. He installed the gas line when I converted my fireplace from wood-burning to gas. He fixed my air conditioning after lightning struck my house. One afternoon I came home to a very cold house, and he was able to come by and make repairs that evening. At that time, his business was called Air Quality Concepts (and I always had a hard time remembering it). If I still lived in the Winston-Salem area, I would definitely have A Southern Breeze servicing my heating/AC. He's extremely reliable and trustworthy.

Friendly and responsive, the technicians were professional and explained what the problem was and what they were doing to fix it. I had tried to get someone out the day before (a Sunday) but A Southern Breeze doesn't have emergency hours. Others never called back and on Monday morning I STILL couldn't get commitments to come out (we have an infant who couldn't sleep another night with no heat!). A Southern Breeze assured me they'd be out that day. Second time I've used them and another excellent job.

I was so happy that we did not have any mess to clean up after they left. Everyone was great to deal with and no one treated me like I was stupid when I had asked questions. We were very happy that they explained everything to us about what size of unit best fits our homes size. They got everything installed in a timely manner. I was really impressed with the fact that they sent someone out to do an inspection only a few days after they were done to make sure everything was done OK.

Originally, I had electric and wanted to switch to a heat pump. I must say that everything turned out real well, and they definitely did a good job. I kind of took word of mouth on this company, and I am happy that I did. Since the installation, my power bills have been a lot lower than usual. I feel this was very well worth the time that they put into it. The price was a little different than usual, but this was a particular situation. Then again, I did not have anyone to compare them to. I am very happy.