Sneed Appliance Service
About us
If you are experiencing a problem with your appliance just call Sneed for a quick solution. To get started just go to our website www.callsneed.com,and you will be able to choose the time and date that best fits within your schedule. We believe an informed customer is a happy customer. Below is our standard order of operation for every service request taken. 1. After you have chosen your appointment time, you will receive a confirmation email. 2. The day before your appointment, you will receive a reminder email. 3. The morning of your appointment you will receive a reminder phone call. 4. Your assigned technician will call you when he is 30 minutes from your house. 5. If parts needs to be ordered, you will receive a phone call confirming that the parts where ordered. 6. Once ordered parts have been received, you will get a phone call stating that your parts have been received and for you to schedule a time for the installation. Once you have chosen your appointment time the process repeats itself.
Business highlights
Services we offer
Appliance repair, installation & parts.
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
50% | ||
0% | ||
25% | ||
13% | ||
13% |
Michael was always on time, very courteous, and obviously very skilled at dealing with my appliance as he was able to fix it when others could not.
The problems we ran into with Sneed were several. First, you have to schedule appointments online and they only have a few available a week so we always had to schedule 2-3 weeks out. Second, they failed to order the required parts. I called them about it and they then ordered them. One part arrived and the other didn't. I called them again and they said they would order the second part and to go ahead and schedule for the tech to come out. I did. The tech showed up at the appointment, 2 weeks later, without the second part. He replaced the ice maker, but the problem was with the control panels. At this point I called Sneed to give them one last chance to redeem themselves. My call was never returned, so I called the home warranty company and we were transferred to Crawford Appliance, whom we are very pleased with.
So the problems are mostly communication problems and organization problems. It feels like they need to have an office manager to answer phone calls and deal with ordering parts.
Also, super annoying repeated robo calls come every day for a week to tell you to schedule your first appointment. Annoying.
Licensing
State Contractor License Requirements
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