Extremely Disappointing Experience with First Choice Window Door and Deck, LLC I recently had a profoundly disappointing experience with First Choice Window Door and Deck, LLC, and I feel compelled to share my thoughts, particularly about the owner, Russ McClain. It has been seven long months (While signing the contract he promised work would be completed in 8 Weeks) of sheer frustration, and I am yet to receive any response regarding the project for which I entrusted them with my hard-earned money. From the moment we signed a contract with this company, the communication breakdown was evident. It took them weeks to even respond to basic inquiries and concerns, leaving us in the dark about the Start of our project. We were promised high-quality service, but in reality, it was the complete opposite. Worse still, after several failed attempts to reach the provided contact number, all calls directed us straight to voicemail, where no one bothered to return our calls. This level of negligence and unresponsiveness is utterly unacceptable, especially given the significant investment we made in our project. Desperate for some form of contact, I decided to leave an honest review on Google, detailing our harrowing experience. It was only then that Mr. Russ McClain, the owner, decided to get in touch. His response was not only unprofessional but also incredibly disheartening. He asked if I would consider removing the review, seemingly more concerned with his online reputation than with addressing our project. Subsequently, we were left without any updates or progress reports on our project, and this has caused us immense mental stress and frustration. We have lost both time and a considerable sum of money, amounting to $5,000 deposit. It is disheartening to think that our trust in First Choice Window Door and Deck, LLC was so misplaced. Furthermore, I am perplexed by the positive reviews I have seen about this company, and I question their authenticity. It is difficult to believe that our experience is unique when there are numerous reports of dissatisfaction and disappointment. It is crucial that consumers exercise caution and conduct thorough research before doing business with this company. In conclusion, our experience with First Choice Window Door and Deck, LLC has been a complete letdown. The lack of communication, unprofessionalism, and failure to deliver on promises has left us disheartened and out of pocket. I hope my review serves as a warning to others and encourages the company to reflect on its business practices.