Clayton Flooring Center

Luxury vinyl flooring was installed with no mat underneath just layer over the hardwood and the laminate. You can feel it bounce and bubble up all over. The floor is no longer level because they just laid it on top with no pad or adhesive. Looks like a very half done diy job. Will have to replace all the floors with another contractor. I do not recommend at all.

Great! They explained everything to us. There were no surprises with the end cost. Our house is also on a slab so that helped (no additional leveling needed). They let us take home a few sample books. We ended up getting LVP. We will probably use them again for the stairs and upstairs carpeting replacement

Personable, stuck to price, professional, punctual...what more can anyone ask for!

Clayton Flooring installed vinyl in my kitchen and two bathrooms. I checked around for pricing and Clayton Flooring was the most reasonable. My main reason I chose Clayton Flooring was because of the customer service. The staff was very friendly and said yes to everything I asked for (I did not ask for anything unreasonable). The staff always returned by telephone calls and replied to my emails. When David came out and measured, he stayed as long as I wanted him to. He was very detailed in explaining how the vinyl would be installed. When the installers arrived, they were prompt, efficient, and organized. They kept my home as clean as they possibly could. After the vinyl was installed, it looked as though the vinyl was installed first and then the cabinetry, appliances, door frames, etc., were installed on top of the vinyl -- there were no cutting lines that the eye could see. They would not leave until they were sure I was satisfied and they had completed everything I wanted them to. When I went to Clayton Flooring to pay them, the staff asked me repeatedly, "Are you satisfied?" It's always nice to find a reputable company and Clayton Flooring is definitely one. I'm not an easy person to work with. I want to thank Clayton Flooring for their professionalism and for putting up with me.

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Low quote. Asked to move two vents while floor was up - he charged $300.00 for 15 minutes work - no extra materials. He used sub grade plywood and charged very high for necessary changes. Would have been $1,000.00 cheaper to take a higher quote.

Base price was O.K.  Changes and additions were very expensive.  Wrong materials were used.  Never saw owner, only hired contractors

1) Charges were over contract amount. 2) Subcontractors asked me what they were supposed to do. 3) Was told by David Wooding, the owner (who gave the pitch at our home) that the flooring would look more professional in the bathrooms if they were to pull the toilets so there would not be a gap they would have to caulk, so we opted to pay additional charge for that. Well, they pulled the toilets, but caulked anyway--bright white, which not only looked like a DIY amateur job, but our toilets are not even white! So, it looked horrible and they have yet to come out to re-do that. (They cancelled the appointment for tomorrow-- two weeks after the original job-- saying via email to confirm "No later than today at 4:30" which was only an hour later than their email. Unbelievable. We now live out of state and have to rearrange travel, etc to make it into town at THEIR convenience?) We paid for three bathrooms, they only had time to do two, and now are going to charge us an additional "at least $250" (their words via email). We are trying to put this house on the market and are WAITING for this to be completed. Owner, when I met him, was congenial, professional, but is now a total no-show -- you deal with the ladies in the office who are friendly and helpful when it comes to setting up the intitial job, but once you have a problem or complaint, unprofessional. Rude, bossy, did not answer for an entire week after I contacted them the evening of the install to tell them of five problems. Run. I wish I had read Angie's List reviews before taking our granite installer's recommendation to hire this company. : (

**I have over 200 pictures of the problems with my floor and their poor work as described below. Link here: http://picasaweb.google.com/debtfree.lawdegree/FlooringProblemsDustWoodDefectsCrackedGrout# I had tile and engineered hardwood installed in my home in 2008 (tile in May 2008, hardwood in July 2008). The hardwood was installed "out of rack", defective materials were used (gashes, scratches, split edges), the wood was cut in my house with the air conditioning on - leaving TONS of dust in the house, on fixtures and getting into the AC system, the wood was glued down onto OSB, my staircase was made out of code, boards were cut too short, my staircase is not safe, I was billed for materials that were not installed in my home (transition strips), etc. etc. They never responded to my first request that a walk-through be done and when a walk through was scheduled no one showed up. They charged my credit card in full before I had approved the final work. When I pointed out everything that was wrong with the floor they tried to blame the manufacturer, but never tried to rectify the situation. I disputed the credit card charges for poor quality and won, which I soon learned means nothing in legal terms. I had multiple estimates and inspections done all confirming that the floor basically needs to be replaced and the staircase rebuilt - all of which would cost up to $15,000 on an originally $7,000 job (the hardwood job would have been around $7,000 had all materials been installed as billed, the tile job was $1800 - price would have been acceptable if job had been done correctly and the customer service had been good). I tried to negotiate and get the owners of the company to settle with me on a reduced price for a damaged floor but they never agreed. At one point the owner (Ms. Wooding) wrote a letter to the manufacturer admitting that the leftover wood from my job (which I have never seen as it was removed from my house after installation and should have been mine to keep) also showed defects similar to the defective wood installed and asked that Mohawk, the manufacturer, replace the floor. However, because installing defective wood and damaging wood during installation violates the warranty, Mohawk is not responsible for this damage. Mohawk simply agreed to give Clayton Flooring two boxes of wood to make some repairs. I would not agree to these repairs because the owners demanded payment in full for a repaired floor, when in fact even Ms. Wooding requested that the entire floor be replaced. Ms. Wooding, the owner, has never been to my house to look at the job despite my offer to meet her at my home. I have all correspondence, etc. meticulously documented in writing. The way in which Ms. Wooding corresponded with me was utterly unprofessional. She clearly was unaware of the quality of work that had been done in my home yet was unwilling to look at it. I was forced to hire an attorney when she began making threats to have the charges put back on my card in Dec. 08. After winning the credit card dispute in Feb. 09 I finally moved into my house, only to be served with papers in June 09 informing me that I was being sued by Clayton Flooring for payment even though I had won the credit card dispute. In the meantime, the tile job began to have problems in Jan. 09 when the grout began cracking throughout the kitchen and hallway and the tile started to pull up. Failure to properly reset the toilet in my master bathroom resulted in a leak downstairs and the other toilet upstairs is also leaking because the toilet was not reset properly. After receiving several estimates on how best to repair the cracked grout in my kitchen, the only effective repair is to rip everything up and reinstall the floor. I am currently in the process of having this done by a tile installer who has done work for my family and the estimated cost is around $1,200 (approx. $400 for materials - $308 of which I have already spent to purchase the exact same tile - and $800 for labor including the tear out). In removing the tile, it was found that Clayton Flooring's installer did not properly prep the concrete sub-floor for the tile to be laid. Crack suppressant was not used on the cracks as seen in my photos. Glue from the previous hardwood floor in the hallway was not removed, thus causing the tile not to bond with the sub-floor. As can be seen in the pictures, there are many areas where the tile clearly did not bond to the sub-floor at all. The concrete slab was also not skim-coated, as should have been done so that the tile would stick better. Prior to installing the tile, I had specifically spoken to Clayton Flooring and the installer about the cracks in the floor and was told that this would be appropriately dealt with. Since crack suppressant was not used, the sub-floor was not properly prepped and the grout began cracking just 8 months after installation, this is clearly not the case. All communication between myself and this company now goes through our attorneys. I am supposed to have a 15 year manufacturer's warranty on the floor, however after speaking with the manufacturer for nearly an hour, I was informed that this warranty is only valid through the dealer (Clayton Flooring) and that any problems that I have must be reported through them as long as they are in business. Because of the poor quality of their work and the impossibility of ever reentering into a business relationship with them, they will never be welcome again in my home. This basically means that the warranty is completely useless. I am in the process of trying to reach a settlement agreement through our attorneys. Even though I won the credit card dispute, they are demanding that I pay $5000 to settle and will not go down to a more reasonable amount. In all honesty, I should not be expected to pay anything for this floor considering that I have nearly $15,000 of damage alone to properly fix my floor and stairs, not to mention that replacing my kitchen and hall tile costs around $1200. I already paid for the tile job in full at the time that it was done - the only work I disputed and was refunded for from my credit card company was the wood job. Now I feel that the only thing I can do is warn the public that this company is unethical, greedy, unprofessional and does horrible work. They treat you nicely until they have your money, but when there are problems customer service means absolutely nothing. Any company that would rather sue its customers than provide good customer service has a serious problem. That alone should cause them to go out of business. While I still hope that my dispute can be reasonably resolved and that Clayton Flooring will realize what they have done and do the right thing, I hope that I will at least be able to prevent others from going through what I have experienced.

They were lousy. The installation and the service were poor.

The seams were visible at each connection point in the carpet. We were told that the more we vacuum the carpet the seams would disappear. As of 10/08, the seams are still very visible. In 10/08 Clayton Flooring return and attempted to correct the problem with the carpet. It just made the situation worse. The bathroom floors still need to be replace. The grout is coming up in between most of the tile.