A Simple Solution

Tim Baker is the owner. He required payment in full before starting the job and would only accept a personal check or cash. He advertises that he accepts credit cards, PayPal, cash and check, and financing is available. He ordered the part and said he would call us when it arrived to schedule a time to come and repair the television. We never heard from him and when we called 9 days later he said that he had received the part but was working on another job and would call us back later to schedule a time to come the next day. He never called back and never showed up the next day. We called him the next day and arranged another time for him to come and he never called or showed up then either. We called him back again and he said that he had called and we never picked up the phone. We have caller id and there was no call from him. We requested our money back minus the service fee of $49.00 to come look at the television the first time. We then told him that since he had already ordered the part to dock the service fee and money for the part and refund the balance. He refuses to refund our money and says he never gives refunds. He is also not listed with the Better Business Bureau in Charlotte.

The owner, Tim, came out to check on our TV. We had replaced the bulb, but still were not getting a bright picture. My husband had researched the possible issues which could have been the bulb, color wheel and/or the light engine. Tim looked at our replacement bulb and explained the differences between the types of bulbs you could get (we had purchase a cheap one). He brought out a new bulb (at a later date) which improved the picture a bit, but not enough for us to watch the TV. He took some time to check out the TV and was extremely patient with my 6 year old who was interested in what he was doing. He asked her to help him by holding the flashlight and really made an effort to include her while he was working as she was insistent about helping. The issue turned out to be the light engine which he informed me could be replaced, but would cost $700-$800 and it would be better to replace the TV. This supported the research we had done on different parts we might need. The initial service call was $49 which would have been applied to any part we needed to purchase. As we opted not to fix the TV, this was our only cost. He did not charge to come back out and offered several suggestions and affordable prices to replace the TV. Would definitely use them again for repairs and will call when we are ready to purchase a large flat screen.

Tim came within an hour, as promised, from the initial contact. He did the repairs as needed for the price quoted. He was very knowledgeable and diagnosed the issue and completed the job in an hour. First Rate!

All I can say, is the customer service has been FANTASTIC. We've been working with him for 3 weeks on a TV repair/claim from when our house cleaners broke our TV. He's handled the estimate, contacting the cleaning companies insurance, and filing a claim for us. Super prompt with responses and just great customer service. We'll definitely continued customers!!

Joined Angies list as I did not know who to call for service in my area. Called The TV Repair Shop even though it was 7:00P.M. and the owner answered that he was at the shop .Asked where I was and he stated he was going to deliver a T.V in the area and would be happy to stop and fix my set... He arrived at about 9:00 P.M. Would use again

Excellent service. Exactly what a consumer is hoping for when looking for repair service.