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Zoom Drain Charlotte, LLC
Sewer Main Clearing, Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes Repair or Replace,
About us
Zoom Drain of Charlotte is a full-service provider of residential & commercial drain cleaning and sewer services. We’re best known for fast response times and our ability to provide focused solutions to drain & sewer problems. If you are having issues or planning for future maintenance, call us now at (980) 220-2870 for a FREE on-site estimate. From sinks, toilets, and tubs to main lines and sewers, our team of drain & sewer professionals are ready to provide you with fast, expert services.
Business highlights
Se habla espanol
Emergency services offered
Veteran owned and operated
30 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.010 Reviews
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Showing 1-10 of 10 reviews
Michael H.
Jul 2023
Professional, friendly and on time.
Response from Zoom Drain Charlotte, LLC
"Thank-you, [Member Name Removed], for leaving us such a wonderful review! We are thrilled that you loved your experience with ZOOM DRAIN; our staff will definitely be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Thanks again for your kind words!"
Roberto M.
Feb 2022
the technician offered 3 different options for the job, and was very professional and organized.
Response from Zoom Drain Charlotte, LLC
"Thanks for the awesome review, [Member Name Removed]! We work hard to meet expectations such as yours, and we’re happy to hear we hit the mark for you. Please call us again for your drain-cleaning needs."
Omar J.
Apr 2021
While the estimate was professional and timely, it was on the higher end.
Response from Zoom Drain Charlotte, LLC
"Hi [Member Name Removed], We are happy to hear you had a positive experience at ZOOM DRAIN!"
Stacy H.
Mar 2020
I can't pay enough compliments to Jason. He was extremely responsive and attentive to my problems. He operates with a high level of integrity and exceeded expectations. I definitely plan to use Zoom Drain in the future.
Response from Zoom Drain Charlotte, LLC
"Thank you [Member Name Removed] for your kind review. We are happy we were able to help and look forward to working with you again in the future. Thank you again for contacting Zoom!"
Robert A.
Jan 2020
Duane was great! The first visit, it was clear that Zoom Drain has their priorities right for their customers. At first, Duane suggested the least expensive method (which I really appreciated) rather than jumping straight to a more expensive full drain rooting, water blasting, camera inspection, etc. When the initial method didn't fix the issue, I was more than happy to proceed with the full treatment. The full "nuclear option" worked perfectly. I highly recommend Zoom Drain and would definitely call them again in the future.
Response from Zoom Drain Charlotte, LLC
"Thank you [Member Name Removed] for your kind review. We are happy to hear Duane tried multiple methods to remedy your sewer issue and that you were satisfied with the service. Thank you again for contacting Zoom!"
James H.
Nov 2019
its a wonderful exp did a great job very high mark
Response from Zoom Drain Charlotte, LLC
"Thank you for the review! We are glad Zoom was able to help you with your kitchen sink issues and value your feedback."
Dick R.
Nov 2019
Unable to remedy, but not for lack of effort. Plumber worked hard, but unable to correct going through clean out. Had to hire specialist to dig through slab, repair and replace pipes.
Response from Zoom Drain Charlotte, LLC
"Thank you for the review. We are sorry we were not able to remedy your problem via conventional methods but are happy to hear you were able to quickly have the section of damaged pipe replaced."
William H.
Nov 2019
Very prompt and very professional.
Response from Zoom Drain Charlotte, LLC
"Thank you for your review and for calling Zoom! We greatly appreciate your business and glad you were satisfied with the service that was provided."
Justin O.
Nov 2019
Had a sewer backup on a Saturday. Company technician Duane came out and diagnosed issue without charging prior. Worked fast to remedy the main sewer backup and cleaned up area after job was completed. Happy with how quickly they responded, highly recommended.
Response from Zoom Drain Charlotte, LLC
"Thank you for the positive review! We are glad to hear the technicians at Zoom were able to help remedy your sewer back-up and very much appreciate your recommendation."
Deborah M.
Nov 2019
Everything went well . The technician explained everything to me.
Response from Zoom Drain Charlotte, LLC
"Thank you for the positive review! We are glad Zoom was able to help you resolve your sewer issues."
Roy M.
Oct 2019
Zoom Drain response was fabulous, although it ultimately turned out to be a City/Power Company caused problem. We had sewer backup issues that were "intermittent". When Zoom 1st came out, sewer drain appeared to be working properly. They looked at the sewer drain, ran water from tub, and everything appeared to be working OK, with no backup. They did not charge for coming out. The next morning, we had a backup at about 7:15am, when most people are getting ready for work/school. Called Zoom, and they suggested it sounded like a City issue, but they would come back out if we wanted. We called the city, they came out and inspected the main, and said it was clear. Called Zoom back, and we agreed for them to come out he next day to clean out sewer line. They arrived promptly the next morning and started work. They cleaned out the line to 94', and could go no further. 94' put it almost to the street, indicating it was likely on the city tap. Zoom provided a video from their camera, going down the sewer line, until it could go no further @ 94'. This could be used as evidence to the city, that it was their problem, not mine. They waited until the city came out to help explain the situation. They went above and beyond to try and help me with the city. They even followed up the next day, to see how things were going and make suggestions on dealing with the city. They offered to be available to call the city, if that would help.. Long story, short; it ended up that the power company had set a new light pole "downstream" of my house. This new pole blocked a (small) main that the city didn't know existed, as the houses were built in the '20s & '30s. The 94', where Zoom could go no further, was actually the main itself. Zoom was extremely supportive, following up multiple times, to make sure my problem was ultimately resolved. In this day and time, it's amazing to find a company that will go beyond what they were actually "paid for" to make sure my issue was resolved. Highly recommended!
Response from Zoom Drain Charlotte, LLC
"[Member Name Removed], your words were more than kind. It was our pleasure to help you troubleshoot your issue and we are more than happy that we were able to help you get the matter taken care of with the city. Hopefully your home will now have another 100 years of sewer-free issues!"
Licensing
State Contractor License Requirements
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FAQ
Zoom Drain Charlotte, LLC is currently rated 5.0 overall out of 5.
Zoom Drain Charlotte, LLC accepts the following forms of payment: CreditCard
Yes, Zoom Drain Charlotte, LLC offers free project estimates.
No, Zoom Drain Charlotte, LLC does not offer eco-friendly accreditations.
No, Zoom Drain Charlotte, LLC does not offer a senior discount.
Yes, Zoom Drain Charlotte, LLC offers emergency services.
No, Zoom Drain Charlotte, LLC does not offer warranties.