Universal Windows Direct of Charlotte

There on time they work fast and do excellent work and clean the area good

Brian [Provider Name Removed] was absolutely amazing and beyond helpful with bringing a vision I had, come to life!!! Thank you for all your help!!!

I made a purchase for new sliding, windows and doors for my house. Waited months for sliding, doors and windows to come in. When they came in, they came out to install the windows first. Most windows fit and went right in, however one of them was broke and they damaged the walls putting them in. So next were the French doors. They started to rip out the old doors. I ask are you sure they are the right size. I was told yes, and they continue to rip out the old doors. When they went to install them of course they were the wrong size. I was then told it would be eight plus week to get the correct size. They put some chipboard over the hole until the doors came in. I live in the country and at the time they were doing this corn fields were getting cut and of course they left some small holes and about two weeks in I discovered that I saw that mice had found their way in. I go and try to fill all the holes to stop the problem. Next up sliding they start to install it and take all the sliding off the house. It should have been one side at a time. They come some days, not everyday after some time they go around the house to the back. I paid an electrician to take the power meter box, cable and phone off the house my cost $1000.00 dollars. They went to put up the sliding to discover its to short no problem we can slide it over. That did not work. Their answer was to get two colors of caulk and mix them together to hide it a 2 inch gap mind you. So, then we make it to the back door FYI no door in place yet still have not come in. They cut it and trim it to where they through the door would be. What a Joke the hole reason to do all of this at the same time was so it would be easy. The whole time they are on the job the workers did not speak English. The only one I could talk to was the job manager who somehow had to leave the county in the middle of the job. I dont know the reason. So, at this point I have found they broke several landscapes lights my cost and time $800.00. We move to the screen porch. I have a small pond at the back of my house in the process of installing the trim around windows they step to close to the pond and push the side wall in no offer to fix. My cost to fix it was $1000.00. Keep in mind the yard is a mess small pieces of sliding and trim all over the yard. After several calls to their office, they send a manager over who he agrees it a botch job all around. Never here back several more calls he is no longer with them. I waited for someone else to call me. So, My doors come in again they were the wrong size again however my builder had but filler strips down each side of the doors so with a lot of extra work they were able to make them work and yes it did not meet the trim on the outside that holds the sliding had to add a filler how it not centered. So finely a manager comes out and we go through all the problems, and he will get back with me. So, they go to put back up gutters and mess them all up so bad I must replace them that cost me $1500.00. So, a repair guy came out and we looked at everything I go through the problems with him one at a time him taking notes. The main problem was sliding under all windows installed incorrectly. Trim is not in channel around windows and trim that goes around outlet and light wont stay on and some sliding coming loose. The repair guy will get back with me. A week later we get bad rain and the dormers on the roof start to leak in the house damaging the ceiling and tv. Yes, more calls to them. They get back to me and let me know they no longer make this color sliding anymore they are going to see if they can fine some about two weeks later, they let me know they cant find any of it they now want to replace all the siding on the house and will send someone out. Some time goes by, and I get a call when can I meet them to go over the colors we meet and yes, they have a color that looks the same and they will g...

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Very professional and nice show up on time

Overall excellent. Very professional. Very polite and knowledgeable.

Very professional and nice understanding and knowledgeable knowing what I really needed

They are a **bait-and-switch** company pushing one product line (Vinyl) while promising to offer other high-quality steel, wood etc. that they cannot deliver on. Hard-pressure sales tactics. Curt (almost rude) measuring guy. They did, however, return my deposit check without any issue.

Product made to order and professionally installed! Love my new windows & sliding glass door!

Nice crew came on time finished before their estimated time, no distractions in the house job went smoothly

Love my new windows. Installation crew could have cleaned up a bit better.

The whole process was seamless and easy! Every person dealt with was professional, helpful, & personable, from Sales, to over the phone support, to installation. Once windows arrived, installation day was promptly scheduled. Installation went smoothly! Brad & his team were efficient, quick, & hard-working! Thank you for your great customer service!

Fantastic job Highly recommend

The new windows look great! The installers were very professional and thorough. My neighbors are already commenting on how nice the windows look. ð   Also, the sales representative did a great job going over the products, and all of the customer service representatives were very pleasant, answering all of our questions, and doing great follow up to see how installation went. They also were prompt in returning phone calls. Thank you!!

Chris Greenlee came to our house on time and was very friendly and efficient. His knowledge about Universal windows was fantastic and he made us feel very well informed about our decision and the next steps. We look forward to continue to work with them while the windows are installed.

Jesse was very professional. Took the proper amount of time to explain the various benefits of window products from Universal Windows Direct. Very organized. Very knowledgeable. Would highly recommend

SATISFACTORY

Stay away from these people. Dishonest

love the product. workmen very professional and polite. very good experience. would definitely recommend.