
Universal Stone LLC
About us
Our NEW Design Center in Ballantyne is now open! Universal Stone specializes in the fabrication and installation of quartz, granite, marble and soapstone countertops. Since 2003, our experienced staff has served thousands of homeowners, designers, and builders in Charlotte, NC and the surrounding communities. We carry a huge selection of natural stone, quartz, porcelain, Dekton and tile for new construction and remodeling projects. We offer the highest quality products, competitive pricing, state-of-the-art equipment, and a knowledgeable team of professionals to assist you through every phase of your project, from selection to installation. We look forward to working with you to bring your project to life. Our Slab Warehouse & Fabrication is located at: 4806 Rozzelles Ferry Road Charlotte, NC 28216 (704) 394-1221
Business highlights
Services we offer
Design, fabrication and installation of natural stone and quartz countertops. Slabs and remnants. Porcelain and Dekton. Tile backsplash, fireplaces and tile install. Sinks and faucets. Workmanship warranty and product warranty through vendors., wall features
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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44% | ||
11% | ||
22% | ||
0% | ||
22% |
A template was never made on site even after we asked them to do so multiple times in separate phone conversations. They said they received the dimensions from our builder, Jed Davis of Davis Custom Homes, and that was good enough. The resulting countertop is not square with our walls and is 36 1/2" by 24 3/4". There is a gap between one of our walls and the countertop. We also asked that a seat for our shower be made from the same remnant and they said there wasn't enough material (keep in mind the original dimensions of the remnant).
We have overpaid for the material by $110. An on-site template was never made , which is a $75 service they are supposed to provide, in addition they never installed the countertop or sink.
We would like them to fabricate a new countertop for us from the same material (new slab), after an on-site template has been made. If this cannot be done then we ask that a 4" backsplash be fabricated to hide the gap (this actually takes less material). They have said they are not going to do either.
I've placed several calls and emails to them. On my last call today (8/7/2014), they said they fulfilled the terms of the contract to us. They obviously have not. I have filed a complaint with the Better Business Bureau and hope to get a satisfactory resolution to our complaint. I would not, however, recommend them to anyone. There are other fabricators with much better customer service. We are using someone else for our kitchen since our dealings with Universal Stone have proved to us that they cannot be trusted.
Licensing
State Contractor License Requirements
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