TOWN & COUNTRY TOYOTA

It went fine.

.

On the price, the dealership is always expensive than other places, but at least you know they're going to do the right job and the right thing. They have a snack bar, plastic, and a play area you can go with your kids if you have a kid. They efficient, very efficient.

This service didn't cost us anything because it was a re-call. All we did was dropped it off and picked it up. They were fine. They got us in when they said they would, as soon as they could. It was ready when they said. We've gotten coupons from them since our visit, so if there's something that they would need to cover that the other provider couldn't, we would use their service in the future.

I do not put a lot of miles on the Lexus. They are good. Let me put it this way. I am pretty particular about anyone touching, breathing, stepping, sitting, looking at my car. They did not do any of those things. As a matter of fact, they even know better than to leave it in the lane. They usually take it from the lane and take it right out. I am a little psycho about it. They handle me pretty well. No matter which dealership we go around here, Toyota charges the same. They are always really good.

I’ve been going there for I think, 2 years. They’re very courteous and try to accommodate our schedules, seem to do a good job. Their waiting room is good or maybe very good. I don’t know.

The whole experience was very good, no problems. What I like the most is they don’t haggle so much. If I ever needed another purchase, I would certainly start there.

unknown

The insurance paid for it because it was the other persons fault. It took two months for the work to be completed. It wasn't their fault. It was just some issues with ordering parts from Japan ans something not being right. It took a little while but it was not at fault of them. The workers were good.

Insurance paid for this due to an accident.  The repair department is fantastic. The scheduling was fine.  I guess the staff was okay.  They really worked with the insurance company and actually lowered the price.

I needed an XM antenna replaced and that took awhile.  It turned out to be a 3 or 4 week project.  Once they got the part, it only took 45 minutes.  It was not a very good experience. I will go to them if I have to.

This visit went fine.  Overall grade of an A! I wouldn't go to them again because I don't want another Toyota.  If I did want one, I probably would.

Everything is fine.

We had to have a recall and we took our car down and they told us we needed a whole bunch of work done and some of it had just been done, and so we knew that wasn't true.  They should give us an honest report on what does need to be repaired.  What stood out about the entire experience was that we can't trust them.  The service didn't cost anything because it was a recall that the company had to fix, but they wanted to do more work.  I might buy a car from them, but I would not have any service done.  I'd never use them again for repair work.  We had purchased that car from them in the past, probably about ten years ago.  I thought it was a fair price for the used car.  Toyota is a good product that lasts a long time.  It's an okay place to buy a car, but not to get service.

unknown

Everything was good.

Great. Other than too much air was put in my tires. There air pressure machine was malfunctioning and they didn't know it at the time.

We leased from them, Pleased with it, maintenance, lease, everything. No qualms about anything, just the price. I wasn't offended by them.

unknown

unknown

I have been going to them for last 8 years. I have bought my cars from this dealership and all cars are serviced here as well.

This time around the care needed new battery, it was delivered to their dealership. Service adviser did the normal routine talk on how great of service I will get and I requested to be given 5-stars. Being in industry that relies on survey, I totally understand and willing to evaluate them honestly. We had a lengthy conversation with the particular adviser specifically on commitment and personal ownership

Work became more than battery with these other 'upgrades' or 'needed' work - I trusted their experience and agreed on few items. I continued to stress to them that I needed the car to be ready (as originally promised) for an important appointment that I cannot miss. Each time I had to call or email with no response over a period of half day, waiting for an update - when I would get a call back, I was told a new excuse; phone was charging, could not hear the phone, was off to lunch etc. The same adviser offered to have the shuttle service to pick me - great !  Two plus hours later, after a series of calls/text/emails got a call back from adviser expressing surprise !!
Needless to say, I got a lift and was dropped at the dealership, where the car was waiting. And yet again had to wait on someone to fetch this adviser so that I could leave - they offered a paltry discount, after the manager of the department offered a tepid apology. Mind you this is the same manager that I had a run in my last run in when a service technician removed something from the car, and I only noticed after I got home.... it was a cherished windshield sticker and very special reminder about my mom.

.

unknown

unknown