The Tile Shop
About us
Cost determined by the item/service.
Business highlights
Services we offer
Accents, baths & other rooms. Free how-to classes every Sat morning at 9:30 AM. Design assistance., ceramictile, floor tile, fusion systems, glazed porcelain tile, granite, kitchens, marble, natural stone, sandstone, slate, tools & supplies, travertine, wall tile
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
I purchased Carrara tile from The Tile Shop in Charlotte, NC. Although I wasn't going to start the DIY project for 4-6 months, the tile we wanted was on sale so we decided to purchase it during the sale. We purchased over the phone using a credit card since we had already been to the store and selected the tile, and only needed to determine the quantity needed. I was encouraged to purchase extra for my convenience since I could always return unused full cartons. A year has passed and I finally finished the project (was not in a hurry), and had 2 full boxes of tile left over. I returned to the store only to be told they had a 6 month limit on returns which I was never informed of. I was told I should have gone onto the website and read it! They also explained that my "receipt" that I had in hand while talking to them was not the real receipt, since it would have all the terms and conditions printed on it. Well, it was the only "receipt' I was given when I went to pick the order up. Perhaps they printed a different receipt after I left?
Bottom line is the company's take is that if I purchase something in a retail shop, no matter what a salesman tells me, I should go online to the store website and read all of the T&C's they post. Really???
I provided a low low rating on price because I overpaid for the amount I actually used.
Obviously I will not be using them in the future.
Licensing
State Contractor License Requirements
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