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The Grout Medic - Charlotte Southeast
Tile: Ceramic and Porcelain Repair, Tile: Ceramic and Porcelain - Install, Tile & Grout Cleaning,
About us
At The Grout Medic of Charlotte, NC we bring grout and tile back to life with our green vapor grout and tile cleaning system and the expertise of our tile repair and grout cleaning crews. The Grout Medic is the leader in the fields of grout and tile cleaning, grout color sealing, tile cleaning, tile repair and tile regrouting. The products and equipment we use represent the latest technology for cleaning grout and tile.
Business highlights
18 years of experience
Services we offer
& Repair., Color, Recaulking, Regrouting, Sealing Grout, Tile Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.955 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 2% | ||
| 4% | ||
| 2% | ||
| 0% |
Showing 1-25 of 55 reviews
Vicki D.
Nov 2023
The Grout Medic and crew did an extremely well job of repairing damage in and around the shower of the master bathroom. Jimmy and crew were also very helpful in many other ways and very knowledgeable and skilled in knowing their stuff. Would have them back again in-a-minute for another project. they truly do what they say they will do. Kudos go out to Jose and Ryan, thanks guys!
Vishwa R.
Nov 2021
If you have a need for tile/grout repair and/or cleaning, these are the guys to use! Jimmy Wilkins came out and did a detailed quote for a very large project at our home including all the bathrooms, the kitchen, the laundry room, and the foyer. He made sure to break it into three parts so we were never without a bathroom to use (Monday - Thursday - Monday). He was very knowledgeable and helpful, and it was easy to access the quote and to schedule the work. It is evident that he cares about the work his company does by the people he hires and by the time he spends with you. Chris and Ryan came for all three days, which I appreciated. For each project, they showed up on time, they stayed to work the entire day, and they made sure I was happy with the work they completed. They were very professional, they cleaned up, they paid special attention to the problem areas, and they were respectful of my time, my home, and my family. It was evident that they cared about doing a good job and fixing problem areas and not just making it look good on the surface to make a quick buck. It was truly a pleasure to work with these guys, and I would totally use them again in the future.
Diane C.
Sep 2020
Ryan initially did an acceptable job with the overall master shower job. The problem - I requested a change in grout color along the outside of the shower area along the floor as it dried to a poor match with the original tile floor grout color . I was promised that he would come back to complete this simple adjustment using a different grout color. Simple fix! After many attempts to contact him, he has failed to call or text me back. He has totally blown this off! This is unprofessional and unacceptable. Don't disrespect customers by making empty promises. I am very disappointed with him personally and I will not use Grout Medic or recommend the company to individuals.
Geoff P.
Apr 2020
Jimmy did a phenomenal job! He is meticulous and didn't stop working until everything was perfect. Our bathroom looks brand new! Amazing!
Stephen H.
Jul 2018
The technician was very professional and pleasant. The job was small, but he clearly took his work seriously and explained every detail to me as if it were a very important, major repair.
Lenore G.
May 2018
We had our shower tile regrouted and caulked. Ryan was very knowledgeable about what needed to be done. He even patched a hole in one tile that couldn't be fixed and it is now barely noticeable. Entire bathroom floor was covered and kept clean while he worked. Great company to deal with in all aspects. Very competitive pricing, great communication, excellent work. Will definitely use them again for any further projects.
Response from The Grout Medic - Charlotte Southeast
"We were glad to be of service! Thank you for the kind review!"
SCOTT D.
May 2018
We decided to have our Master Bathroom shower grout refinished, and some grout work done around tub as well as repair of one tile near shower. James was prompt in coming out for the quote, walked us through the quote and the process and promptly sent official quote we could review, accept and set an appointment from. For the actual working appointment, he was prompt, courteous and respectful of our home. He was very efficient on this nearly day long job, did an amazing job, cleaned up to where one couldn't tell anyone had been in our home, and provided great care information and suggestions before leaving. All around a grea experience and a job well done...highly reccomend James and Grout Medic.
Stephanie K.
Feb 2018
James did a great job of reviewing the options with me and picking a caulk that matched perfectly in both my kitchen and my master bath shower which he also recaulked as part of the job.
Response from The Grout Medic - Charlotte Southeast
"Thank you [Member Name Removed]! We're glad you were satisfied with the work that was completed and we appreciate you taking the time to leave us a review!"
Erin Y.
Oct 2017
Great purchase. I’ve already recommended them to everyone. Good grout goes a long way and changes the way your bathroom looks
Response from The Grout Medic - Charlotte Southeast
"Thank you for the review and the recommendations!! We're glad you were happy with the results."
Shawn H.
Oct 2017
Ryan cleaned our existing grout and also fixed some grouting that was coming up and he did an excellent job! We are extremely pleased and will definitely keep his number for the future.
Response from The Grout Medic - Charlotte Southeast
"Thanks for taking the time to leave a review and let us know how we did! We're so happy to hear that you're happy with your work. If you need us for anything in the future, we'll be here."
Lawrence Z.
Aug 2017
He showed up on time and was done ahead of time. The tub and shower both look great and he cleaned up all of the mess and left a better looking then when he arrived. I'm very happy with his services and would hire him again.
Response from The Grout Medic - Charlotte Southeast
"Thank you for letting us know how we did! We're happy you're satisfied with how it turned out!"
Craig T.
Aug 2017
Extremely satisfied with everything.
Gary W.
Aug 2017
Great, very professional!
Steven S.
Aug 2017
Ryan from Grout Medic did an amazing job paint sealing my tile floor grout in the Master bathroom. He helped me select the color and it looks brand new. I am very pleased and would hire again.
Response from The Grout Medic - Charlotte Southeast
"Thanks for such a positive review!"
Bob W.
Aug 2017
It went exceptionally well. The bathrooms all look so much better. And James was incredibly professional and responsive. He came to our house and gave an estimate and fully explained what he would do. He then gave an excellent bill following the work. This was one of the best experiences I've ever had working with someone in my home. I highly recommend this company.
Response from The Grout Medic - Charlotte Southeast
"Thank you for such a positive review!! Very glad you're happy with the work that was completed and we appreciate you taking the time to let other people know what you thought of your experience with us."
Tara D.
Jul 2017
Very pleased with the overall experience, couldn't be happier. James arrived timely for the quote, set clear expectations, discussed the work they would do to complete the job and scheduled the service. Very fast scheduling, quote provided Friday and the work was completed Monday. The repair person, Ryan, was very professional, efficient and ensured I was happy with the work prior to requesting payment. The grout repair looks fantastic, very clean lines - no way could we have done this ourselves. The cost was very fair.
Response from The Grout Medic - Charlotte Southeast
"Glad that you were satisfied with the work and we were able to come out and get everything taken care of for you quickly. Thank you for the review and please get in touch with us if you need anything in the future!"
Jose R.
Jul 2017
James did an excellent job. He was informative and very professional.
Response from The Grout Medic - Charlotte Southeast
"Thank you. We appreciate you taking the time to submit a review and let us know how we did!"
Sandra S.
Jul 2017
These guys are awesome. They completely restored our pitiful flooring to looking brand new. Both men were courteous, conscientious, and careful. I was busy around the house and ended up having a great conversation with them while we all kept busy with our tasks. I cannot say enough good things about the quality of their work, price for a job well done, and their character as men. We would definitely hire this company again.
Response from The Grout Medic - Charlotte Southeast
"[Member Name Removed], thank you for providing us with such a kind review! We are very glad to hear that you were satisfied with our work and we appreciate you taking the time to submit a review!"
Jerry V.
May 2017
.
Robert S.
Apr 2017
Very good. Very professional and considerate service. Close attention to detail.
Karen R.
Mar 2017
Every part of this experience was great. It was professional, friendly, on-time, good quality and affordable. James answered all my questions and even gave me advice on how to care for my "new" shower. It really looks like new.
Response from The Grout Medic - Charlotte Southeast
"Thank you [Member Name Removed], I'm glad you had a positive experience and were happy with the results! Thank you for taking the time to write a review."
Frank C.
Mar 2017
Outstanding.
Michael F.
Feb 2017
Meticulous in every detail to include the clean up. Would use them again and I will enthusiastically endorse their work.
Response from The Grout Medic - Charlotte Southeast
"Thank you for taking the time to let our team and other customers know how we did! We're glad you were happy with the work that was completed!"
Frank C.
Feb 2017
unknown
Susan H.
Feb 2017
tiles that needed to be replaced in my kitchen. He did amazing work, it was very professional and timely. Kept my home clean. No disappointments at all! I highly recommend this company!
Response from The Grout Medic - Charlotte Southeast
"Thank you! I'm very glad you were happy with the work!"
Licensing
State Contractor License Requirements
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FAQ
The Grout Medic - Charlotte Southeast is currently rated 4.9 overall out of 5.
The Grout Medic - Charlotte Southeast accepts the following forms of payment: CreditCard
Yes, The Grout Medic - Charlotte Southeast offers free project estimates.
No, The Grout Medic - Charlotte Southeast does not offer eco-friendly accreditations.
No, The Grout Medic - Charlotte Southeast does not offer a senior discount.
No, The Grout Medic - Charlotte Southeast does not offer emergency services.
No, The Grout Medic - Charlotte Southeast does not offer warranties.