SUBURBAN PROPANE

I was originally a customer of Blu Gas.  Suburban Propane purchased Blu Gas approximately 2 - 3 years ago and I had nothing but problems since.  I called multiple times the first winter season that Blu Gas officially operated as Suburban (2013) to advise the gage on our propane tank was not working.  Since the gage was broken we had no idea how much propane was in the tank.  They kept telling us to hit it with a hammer and eventually told us they came out and the gage was fine.  This same year they made me pre-pay for my delivery of propane, something I had never been asked to do in the previous 8 years.  They overcharged me due to the broken gage they said was nothing wrong with.  It took me 4 months of me constantly calling to get my money back.  Fast forward to this year (2014) I called to get our delivery for winter and was given a price of about $6 per gallon of propane.  We found out this was price gouging and found another propane carrier.  We paid less than $2 a gallon with our new company.  To make matters worse, Suburban CHARGED us a $30 restocking fee for the tank we were renting.  Complete rip off and outstanding amount of arrogance.

We pay for the tank rental and whatever the current per-gallon propane price is. What you look for in propane is a price you can live with; their pricing is reasonable and they are reliable. The guy who fills our tank comes when we are not here.

Extremely well. They went above and beyond their responsibility.