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SMITH CUSTOM TOPS
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Cabinets Installation,
About us
ONE PERSON OPERATION. USES SUBS FOR SOLID SURFACE. COST IS DETERMINED BY THE JOB. REQUIRES 1/3 DEPOSIT NON REFUNDABLE.
Business highlights
Emergency services offered
Services we offer
BEVEL EDGE, BUILD COUNTER TOPS ON SITE, HANDYMAN JOBS: FURNITURE ASSEMBLY, LAMINATE, NEW CONSTRUCTION, POST FORM, WOOD EDGE, WOODWORKING.
Amenities
Emergency Services
Yes
Reviews
3.98 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 25% |
Showing 1-8 of 8 reviews
ROGER R.
Jan 2007
Not so good. He had difficulty showing up initially do to family problems and failed to contact us to reschedule. When he did arrive he was sick and the final product shows it. The counter tops are lumpy feeling and were not attached or filed properly. I ended up having to file some edges to avoid my children getting injured as well screwing the tops down in three locations. The hot water side of the faucet no longer has any pressure after he put the sink back together (he's no plumber). My garage was trashed from all of his dust- although Craig did make a small attempt to clean it up. To top it all off he over charged my wife by $200.00. When called on it- he acknowledged the mishap and promised hold the check, When I called him the following day- he told me he had accidentally cashed the check. He did promise to drop off the owed money- but never showed up and is unable to return our calls. As a small business owner myself- I hope Craig can do the right thing and repay the $200.00.
Response from SMITH CUSTOM TOPS
"I DID NOT OVER CHARGE BY 200.00! THIS IS A CLASSIC CASE OF WIFE AND HUSBAND NOT KNOWING WHAT EACH OTHER SAID!! AS FAR AS MY QUALITY, I WAS NEVER CONTACTED AS TO ANY PROBLEMS AND IF YOU LOOK AT THE REST OF MY REPORTS YOU WILL SEE THIS IS A ONE PERSON ISSUE. LOOK AT MY OTHER REPORTS AND YOU WILL SEE MY QUALITY IS BETTER THAN MOST. I DO AGREE I WAS VERY SICK, HOWEVER THEY DID NOT WANT TO RESCHEDULE SO I DID THE JOB ANY WAY. I CANT CONTROL WATER PRESSURE. IF YOU HAVE RUST IN YOUR LINES THEN WHEN A VALVE IS TURNED OFF OR ON IT CAN RELEASE TRASH AND GET IN YOUR STRAINER. AGAIN, I WAS NOT NOTIFIED OF THIS BUT THE MEMBER HAS THE RIGHT TO REPORT WHAT HE WANTS TO. I WISH HE WOULD HAVE REPORTED THE TRUTH OR CALLED ME WITH A QUALITY COMPLAINT. I DID NOT OVER CHARGE !!! HE AND HIS WIFE MIS COMMUNICATED ON THE PRICE. LOOK AT MY REPORTS. THANKS."
Martha B.
May 2005
LEFT EVERYTHING CLEAN AND REINSTALLED KITCHEN SINK, THOUGH HE'S NOT A PLUMBER, BUT IT WAS NOT A PROBLEM IN THAT. ONE MAN SHOP SO MAY HAVE TO WAIT, BUT IT WAS WELL WORTH THE WAIT, NOT A LONG WAIT THOUGH.
SALLY C.
Dec 2004
CRAIG SMITH AND HIS ASSISTANT CHRISTOPHER, INSTALLED FORMICA COUNTERTOPS IN MY 14 YEAR OLD KITCHEN THAT HAD ALL NEW KITCHEN CABINETS AND NEW APPLIANCES, AND TOOK GREAT CARE NOT TO DAMAGE THESE. THEY ARRIVED PROMPTLY AT THE DESIGNATED TIME, WERE VERY COURTEOUS, AND INSTALLED 4 SECTIONS OF COUNTERTOP IN 3 HOURS TIME. THE CUT OUT WORK AROUND THE RANGE WAS VERY WELL DONE AND THEY COUNTERSUNK ONE END OF THE COUNTERTOP INTO A WOOD WALL WITH EXTREME ACCURACY. BEAUTIFULLY DONE! THEY CLEANED UP ALL WORK DEBRIS INSIDE THE KITCHEN AND OUTSIDE IN THE DRIVEWAY. CRAIG AND CHRIS ARE VERY PERSONABLE AND TAKE PRIDE IN THEIR WORK. THEY WERE RESPECTFUL OF MY WISHES AND CONCERNS. BUT, I NOTICED A PROBLEM A FEW DAYS AFTER INSTALLATION AND CALLED CRAIG TO FIX IT. AT FIRST HE SEEMED OK ABOUT THIS. THEN HE WAS NOT HAPPY TO FIX THE PROBLEM. CRAIG DID EVENTUALLY FIX THE PROBLEM--6 WEEKS LATER. CRAIG SMITH GIVES 110% TO HIS COUNTERTOP WORK.
Response from SMITH CUSTOM TOPS
"I WOULD LIKE TO PUT ON THE RECORD I WAS INSTALLING THIS JOB THRU A HOME IMPROVEMENT CHAIN STORE AND THE TIME IT TOOK TO RESPOND TO THE CONCERN OF THE CUSTOMER WAS SOLELY DUE TO ISSUES OUTSIDE OF MY CONTROL. I AM VERY DEDICATED TO MY CUSTOMERS SATISFACTION HOWEVER WHEN I'M A THIRD PARTY SUBCONTRACTOR IT TAKES TIME TO GET ALL OTHER PARTIES TO AGREE TO FIX A PROBLEM. IN THIS CASE, I AGREED TO REPLACE ALL OF THE COUNTER TOPS, NOT JUST THE ONE SECTION WITH THE ISSUE. THIS WAS OF MUCH COST TO ME, HOWEVER I FELT LIKE IT WAS THE BEST THING TO DO INSTEAD OF MAKING A PATCH JOB LIKE THE OTHER PARTIES INVOLVED WANTED ME TO DO. THE COUNTER TOPS WERE NOT IN STOCK SO THEY ALSO HAD TO BE ORDERED AND THAT TOOK APPROX. FOUR WEEKS, THEN THE COMPANY THAT THE CHAIN STORE GOT THEM FROM HAD TO PUT THE CUTTING OF THE TOPS IN THEIR SHOP SCHEDULE. I'M GLAD THE MEMBERS ARE HAPPY BECAUSE THEY WERE GREAT CUSTOMERS TO WORK FOR. I WOULD JUST LIKE OTHER PEOPLE READING THIS TO KNOW WHY THE RESPONSIVENESS WAS RATED A "C" AND NOT A GRADE OR TWO HIGHER. THANK-YOU, CRAIG SMITH OWNER - SMITH CUSTOM TOPS"
SHARLENE S.
Nov 2004
MR. SMITH PUT IN NEW COUNTERTOPS IN MY KITCHEN. IT WAS A DIFFICULT INSTALLATION BECAUSE THE OLD COUNTER WAS SO MESSED UP. MR. SMITH TOOK HIS TIME AND NOW MY NEW COUNTER IS ABSOLUTELY GORGEOUS. HE ARRIVED AT THE SCHEDULED TIME, WAS CLEAN AND APPROPRIATELY DRESSED, AND TREATED ME WITH RESPECT. HE LEFT THE WORK AREA VERY CLEAN AND CARRIED OFF ALL THE TRASH INVOLVED. OVERALL, WORKING WITH MR. SMITH WAS ENJOYABLE. I TALKED TO HIM ABOUT SOME SMALLER MISCELLANEOUS PROJECTS. HE GAVE ME SOME APPROXIMATE PRICES AND WILL BE DOING THE WORK FOR ME WHEN I'M READY. IT WAS SO NICE DEALING WITH SOMEONE WHO TAKES PRIDE IN THEIR WORK AND IS PROUD OF THE FINISHED PRODUCT.
CAROL B.
Nov 2004
CRAIG SMITH WAS A PLEASURE TO WORK WITH. HE WAS VERY PROFESSIONAL AND ON TIME. HIS WORK WAS NEAT AND CLEAN. MY NEW KITCHEN AND COUNTER TOPS LOOK GREAT!
DONALD S.
Dec 2003
WE HAD CALLED TO GET HIM TO COME OUT AND SMOOTH OUT ROUGH EDGES AROUND THE COUNTERTOP. HE AGREED TO COME BACK AND HAS MADE THREE APPOINTMENTS TO COME BACK AND FIX IT, BUT HASN'T SHOWN OR CALLED BACK. WE'VE HAD TO CALL HIM TO FIND OUT WHAT HAS HAPPENED. WE JUST WANT HIM TO COME BACK AND FIX THE COUNTERTOP.
DARRELL B.
Mar 2002
OTHER INSTALLERS WERE NOT INTERESTED IN MATCHING UP TO EXISTING TILE BACKSPLASH - SAID IT COULDN''T BE DONE - SMITH CUSTOM TOPS SAID NO PROBLEM - THEY DID A GREAT JOB.
JERRY L.
Sep 2000
HE DID A TERRIFIC JOB!
Licensing
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FAQ
SMITH CUSTOM TOPS is currently rated 3.9 overall out of 5.
No, SMITH CUSTOM TOPS does not offer free project estimates.
No, SMITH CUSTOM TOPS does not offer eco-friendly accreditations.
No, SMITH CUSTOM TOPS does not offer a senior discount.
Yes, SMITH CUSTOM TOPS offers emergency services.
No, SMITH CUSTOM TOPS does not offer warranties.