My experience with Signature Waste was marked by significant challenges, which I believe are worth sharing. Over a month, their failure to collect trash, despite clear receptacle positioning, led to considerable inconvenience. Despite these containers being clearly placed by the street, the company's representatives claimed otherwise. The issue persisted despite photographic evidence and discussions with a manager, Stuart, who promised resolution but Signature Waste’s employees failed to deliver. A further encounter with another manager, Angela, was concerning, marked by dismissive behavior and lack of concern for negative feedback. This disregard for customer experiences personally left a negative impression. I share this not to vilify but to inform potential customers about my experience and help you to make an informed decision. It is paramount for a service provider to value reliable service and respectful communication. Therefore, I encourage those looking for a consistently reliable trash service and respectful communication to explore other alternatives. Remember, every customer's story can serve as a cautionary tale; I hope mine will help others make a more informed decision.
Description of Work: Remove trash receptacles for paid service was not successfully executed.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$50
Carole M.
07/2017
1.0
garbage collection
+ -1 more
Boxes still out on the curb. Been there since I moved in 2 weeks ago.
Description of Work: Needed cardboard boxes picked up after moving in to house. Broke all the boxes down and put on the curb. Called everyday and was told the same thing, they will be by to pick up. Finally cancelled their service. Never had such a bad experience with a trash service.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from SIGNATURE WASTE SYSTEMS
Hi [Member Name Removed], I am showing you just started service with us on July 1st 2017. Your recycle pickup is every other week on Thursday. Since you just started your first recycle pickup is on Thursday, July 13. We only remove broken down boxes free of charge on your recycle day. I do apologize if you were not told that when signing up for service.
Michael R.
03/2016
5.0
garbage collection
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Annie P.
03/2016
5.0
garbage collection
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
Lynda M.
10/2014
5.0
garbage collection
+ -1 more
unknown
Description of Work: They provide garbage and recycling pick-up. We've been using them for a year now and are completely satisfied. Our driver has even blows his horn if we've forgotten to roll the bins to the curb.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$57
Glendora R.
06/2012
5.0
garbage collection
+ -1 more
I called them once when I found out that the garbage were not put out and they actually came and picked it up and were nice about it, no extra charge.
Description of Work: I used the services of Signature Waste Systems and have been using them for six years now.
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Service Categories
Garbage Collection
FAQ
SIGNATURE WASTE SYSTEMS is currently rated 4.1 overall out of 5.
No, SIGNATURE WASTE SYSTEMS does not offer free project estimates.
No, SIGNATURE WASTE SYSTEMS does not offer eco-friendly accreditations.
No, SIGNATURE WASTE SYSTEMS does not offer a senior discount.
No, SIGNATURE WASTE SYSTEMS does not offer emergency services.
No, SIGNATURE WASTE SYSTEMS does not offer warranties.