ShelfGenie of Charlotte
About us
Free In-home consultation. Locally owned and operated. Glide-outs built in USA. Lifetime warranted products.
Business highlights
14 years of experience
Services we offer
We specialize in custom design and installation of Glideout shelving to maximize and organize your spaces. Our quality Glideouts are built to withstand a lifetime of use. Our solutions can be built and installed in stages to fit any budget.
Accepted Payment Methods
- CreditCard
Reviews
4.837 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 3% | ||
| 5% | ||
| 3% | ||
| 0% |
Showing 1-25 of 37 reviews
Lynne K.
Mar 2017
Shelfgenie was very prompt in its response to my issues. Russ, the poor installer, took some heat for things that were not his fault. Splintering shelving and uneven bottoms were manufacturing issues, not installation issues. Russ was as sweet as could be and stayed to fix everything I asked for, while I had to rush my mom to the ER. He even moved a spice shelf for me, which was supposed to be installed close underneath the shelf above. He did not know this (it should have been in the specs), and I had not remembered that Davis and I talked about it, but my daughter did remember. All in all, Russ did a great job.
Response from ShelfGenie of Charlotte
"Glad to hear all your issues were resolved. We hope you enjoy your GlideOuts."
Lynne K.
Mar 2017
Not as well as I had hoped, based on other reviews I saw. Two of my cabinets have doors that no longer close flush to the cabinet and it's easy to see why. The sliders are too long for the cabinet and the installer had to jerry-rig the doors so they would close. In doing so, he cracked one of the cabinet frames and you can see into the cabinet. We are missing one shelf that Davis and I discussed installing. Some of the sliders installed in the pantry have what seem to be manufacturer defects - bottom wood is splintering and the bottoms of most of the sliders look wavy or dented. I waited 8 weeks for this and paid over $6,000.00. I was going to stop payment on the second check I issued, after we got a close look at what was going on, but Davis has assured me that everything will be fixed to my satisfaction. I don't know how they are going to handle the manufacturer defects. If I have to wait another 8 weeks, I'll be even more upset than I am now. In the meantime, I don't have a working kitchen. I can't unpack any of my things until they make this right.
Response from ShelfGenie of Charlotte
"Thanks for your review. We are sorry you felt the wait was longer than it should have been.. Our normal installation time is 6-8 weeks from measurement. Hopefully the Designer that came out told you this. We have reached out to our installer and Franchise Partner in Charlotte to contact you in regards to remedying any problems and making sure you are satisfied with your purchase."
Constance L.
Jan 2017
Great job - just what I wanted.
Lorraine A.
Aug 2016
A representative came to our home and showed us their products. They did not pressure us into buying anything. We chose the products that best fit our needs. We were very impressed with the quality of their products. The installers were very professional and skilled. We are very satisfied with the finished product and their service.
RUSS D.
Jul 2016
unknown
KARLA K.
Mar 2016
unknown
Lorraine A.
Feb 2016
unknown
Jonathan S.
Feb 2015
Bought the Angie's List deal to get 500.00USD worth of service at a discount price as part of a big deal.
Originally spoke with Brian from ShelfGenie. He's basically owns the Charlotte franchise. Very good guy. Turned up on time, very polite and with a great attention to detail.
I showed him what was (to be fair) a quite modest job, but he spent time explaining my options and gave the job a full assessment.
He measured up and provided a timeline when I could expect his carpenter/installer to visit.
On that date, I met with a ShelfGenie engineer who worked very quickly and efficiently to do the install. Great work.
Visitors to my kitchen all ask about the particular cupboard as it really is a good use of a small space.
Considering further work this coming Summer.
Response from ShelfGenie of Charlotte
"Thanks for the review and comments. We are thrilled you enjoyed your experience. We look forward to working with you again."
Blair C.
Jan 2015
It was fine. There were no problems. There were additional charges beyond the big deal amount. We did some upgrades. So, we had to pay out of pocket for that obviously. But everything was good. I probably paid another $300. It was very pricey. It's just a good thing for your cabinets. There are other products out there that are obviously cheaper but you get what you pay for. I'll definitely recommend it.
Cynthia L.
Dec 2014
I was not satisfied with the placement of the draws with the first installation, so they came back to fix them. They were very professional and attentive.
Brenda H.
Dec 2014
unknown
Response from ShelfGenie of Charlotte
"Thanks for the great review. We enjoyed creating the solution that fit your needs."
David M.
Oct 2014
unknown
Response from ShelfGenie of Charlotte
"Wow! What a great review of our work. We appreciate the feedback and had a great time working with you."
BJ B.
Oct 2014
unknown
Response from ShelfGenie of Charlotte
"Thank you for your feedback to members on your project. We take delivering a custom solution very seriously from design, installation and customer experience. Members who purchase the Big Deal are given the opportunity to receive a refund from Angie's List if they decide not to contract for services purchased. As was discussed with client before the initial onsite visit, the free design consultation does not require a purchase of the solution we offer nor is the client forced or coerced into purchasing the solution we recommend. The details listed on the Big Deal also offer a range of budget needed to complete common solutions, which allows the member to determine if they would like to spend certain amounts on solving a problem. I stand behind our solution process as a superior value to those members looking for a complete design, build and installation provider. Our business is family owned and we strive to provide excellent customer service. At the completion of our projects and prior to final payment being collected, clients are given a checklist to document their experience. If they feel as if we have not delivered as promised, then we would hope the client would answer honestly and contact me directly as offered on the checklist. In this instance, the client completed his checklist indicating that they would hire us again and refer us to friends and family. Members can feel free to contact me (704) 705-0005 (mobile) or (704) 554-7222 (office) if they have questions or concerns. Sincerely, Brian Sacco, Owner"
Jeff R.
Oct 2014
unknown
Response from ShelfGenie of Charlotte
"Thanks for the great insight provided to members. We appreciate your business and look forward to working with you in the future."
Joe R.
Oct 2014
.
Response from ShelfGenie of Charlotte
"Thank you for your review. We appreciate the opportunity to create, build and install your custom solution to meet your needs."
Malachy F.
Sep 2014
unknown
Response from ShelfGenie of Charlotte
"Thank you for your feedback. We appreciate the business."
KAREN D.
Aug 2014
unknown
Response from ShelfGenie of Charlotte
"Thank you for purchasing our Big Deal and providing feedback for Angie's List members. We appreciate your business."
Edward W.
Aug 2014
unknown
Response from ShelfGenie of Charlotte
"Thank you for reviewing your experience with us. We appreciate the opportunity."
LUCY N.
Aug 2014
This was an Angie's Big Deal promotion. Once I purchased it, the provider was in contact with me quickly. He came to the house and gave me an estimate for doing my lower cabinets taking into account the Big Deal promo. After accepting his offer, he placed the order. When the order came in he contacted me and scheduled the installation. The installers were on-time and very professional. The installation went very well.
Through all of this, the provide kept me up-to-date. Additionally, both he and the installers were very good at explaining how things worked and how to care for my new shelves.
I would use them again.
Through all of this, the provide kept me up-to-date. Additionally, both he and the installers were very good at explaining how things worked and how to care for my new shelves.
I would use them again.
Response from ShelfGenie of Charlotte
"Thank you for the opportunity. I really appreciate the thoroughness in explaining our process to other members. We strive to deliver a high quality solution that meets all our clients' needs for timeliness and impact."
Dolf D.
Jul 2014
Very professional and efficient workers who really know their business. Bill was great.
Response from ShelfGenie of Charlotte
"Thank you for providing a review of your experience with our team. We appreciate your business."
Nancy K.
Jul 2014
unknown
Response from ShelfGenie of Charlotte
"Thank you for your review of your experience with us. We appreciate the opportunity."
Edward G.
Jun 2014
We are very glad we went with Shelf Genie. Our pullouts are fantastic and make getting things out of lower cabinets so much easier. Admittedly they are a bit pricey. Our AARP discount helped. But we would do it again because of the excellent quality and great service. The Sales Consultant brought us lots of good ideas on what type of pullouts to get. We especially like the one that holds trays and cutting boards. The pullouts with risers are great under the sinks. The installer who both measured our cabinets and later put in the pullouts was professional, personable, and did good work. We highly recommend Shelf Genie.
Response from ShelfGenie of Charlotte
"Thank you for providing a thorough report on your experience with us. We strive to deliver a quality solution that balances our client's needs in both function and budget. I am pleased that we were able to make you space much more usable."
Jeana H.
May 2014
I had Shelf Genie drawers in my previous house & they were a great selling point. Moving to Charlotte, even knowing this is just a 2 year stay for us, I had Shelf Genie install again within a month of moving in. I was happy with the professionalism of all who worked with me & I LOVE they are made in the USA. When we move again I will be calling Shelf Genie for another installation, can't imagine ever having a kitchen without them, it's a pleasure to open my cabinets to beautifully organized drawers to suite my cooking needs.
Response from ShelfGenie of Charlotte
"Thank you for your review and your business. Our business is built on professional service and quality work so I appreciate you pointing this out to members."
LINDA M.
May 2014
Miscommunication between sales and installers initially. He showed up on time when we scheduled the final install, did nice work installing systems. Did not clean up after installation (I was assured this would occur.)
Tried to reach the sales rep day of installation. Still have not heard back from her.
No calls from anyone after installation to see if we were satisfied, etc.
It wasn't that they were bad. I just don't believe we'd use them again.
Tried to reach the sales rep day of installation. Still have not heard back from her.
No calls from anyone after installation to see if we were satisfied, etc.
It wasn't that they were bad. I just don't believe we'd use them again.
Response from ShelfGenie of Charlotte
"Thank you for your honest feedback. As we discussed on the phone, I am disappointed that we did not deliver an outstanding experience, nor that I was given an opportunity to remedy your concerns prior to your review. We always work hard to deliver a solution that makes the best sense for your home, and as you indicated there are areas we could have done a better job. We will immediately address those issues internally. I offered to revisit/remove the installed project and refund your money, but you declined my offer. Please accept my sincere apologies again for your experience."
Kimberly H.
Feb 2014
I love my glideouts, they function perfectly and make storing and accessing everyday items easy.
Response from ShelfGenie of Charlotte
"Thank you for the opportunity to create your custom solution. We appreciate your review and your business."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
ShelfGenie of Charlotte is currently rated 4.8 overall out of 5.
ShelfGenie of Charlotte accepts the following forms of payment: CreditCard
No, ShelfGenie of Charlotte does not offer free project estimates.
No, ShelfGenie of Charlotte does not offer eco-friendly accreditations.
No, ShelfGenie of Charlotte does not offer a senior discount.
No, ShelfGenie of Charlotte does not offer emergency services.
No, ShelfGenie of Charlotte does not offer warranties.