Servpro Of Lincoln North Gaston

unknown

We had a soot problem in our house from the fire logs. We had Servpro to come out for the cleaning on 1-23. Before the crew came out we took down everything on the walls including the curtains and rods. The crew came and cleaned for 6 hrs. When we came home and inspected the house they had not done what they were suppose to do. We called their supervisor to come out to the house that same evening. He was very upset with the work they had not done. They had not cleaned ceiling fans, light fixture, windows, sliding glass doors, blinds or other areas they were supposed to have cleaned. My husband and I cleaned for days after that. Their supervisor came and got the blinds on Monday and took them to clean. Their fee was $3977.96. They were asked not to include the closets in the price because they were fine but they did anyway. They didn't clean the closets so they deducted that from the cost which made it $3587.89. On Feb. 6th the painting crew came out. They did an excellent job. The original contract price was $6177.46 minus $500 deductible which made the cost $5677.46. When the painting was finished the cost went up to $7505.18 minus $500 deductible minus $655 for the closets that we had requested they not do but billed us for it anyway. When I questioned the secretary about the jump in price she said she had made a mistake and over looked the cost of overhead and profit. This ordeal with Servpro has been less than professional. We were already stressed because our house was in a mess because of the soot and then we had to deal with this!

Everything was done promptly and professionally

They responded immediately with a crew that was very organized and professional. They used a meter to check all the walls and ceilings that were damaged by the water. The crew chief went over their findings and their policies with me. Then they called in another crew and they spent 2 days tearing out walls and ceilings and they cleaned up all of their mess. They left several drying machines and came back once a day for 5 days to check on the progress. When the drying was complete, they removed their machines. I hope I never need them again, but if I do, I would definitely call them. The reason I cannot put a price down is that they sent the bill right to my insurance company, so I did not see it.

They told me that I had a drainage problem. I know my crawl space because I've been under there any times. I did not have a drainage problem, my sewer pipe had come loose. They would not give a quote or honor an estimate. It started at one figure and the last time I talked to them, it was $1,000 more and they wouldn't honor anything. They wanted a $2,000 deposit. I wasn't going to deal with that kind of company when I couldn't get my insurance to back me. I was not happy with them and I had nothing to do with them after that. I felt like it was an open checkbook. His attitude was that I would get it back from the insurance company if they paid. I thought that was a lot of money. I'm still having problems with my insurance company. I contacted them originally on February 25. They were the only ones that were bonded and insured. He told me he wanted a small down payment and then wanted $2,000. They kind of gave me an estimate but they wouldn't honor it and it kept going up. They said they couldn't give me a price because they wouldn't know how many breaks there were until they went under the house. They came out when they said they would. He seemed professional and he wasn't out of line.

I called several roofers but due to the recent storm all were too busy to make it out that day. Since more rain was expected, I really needed someone as soon as possible. When I called ServPro, Ken was wonderful. He told me if he couldnt get one of his guys scheduled to come that afternoon, he would stop on his way home and do it himself. Sure enough, later that afternoon, Ken showed up to do the job. The next morning Ken even called to check how well the tarp held up during the overnight rain and if I needed anything else.

It went very well. They were very professional and quick to respond.