Roto-Rooter Plumbing & Water Cleanup

My general contractor has tried to unclog the sewer line on the same date. So I knew the problem was on the sewer line leaving the house. I called Roto-Rooter and asked for a technician to come with a camera. They sent a technician without the camera that said that he needed to clean the line first and that the cameraman would come. I told the roto-rooter technician that he does not wash up the line to have the camera done. Roto -rooter never sent another technician with camera and had to call many times to them. Once the technician came with the camera said the work was $4052.00 and I paid to have the line - replaced a little piece of plastic pipe one foot deep on the grass outside( nothing blocking it). One week later Roto rooter sends another bill of $697.72 saying it was for the water washout of the pipe. Since the beginning I told Roto-Rooter that they did not do wash out of the pipe. On top of the $4,052. Basically Roto-rooter just wanted to sell something that was NOT needed, Roto-rooter never sent the cameraman that was my initial call until I insisted on a few calls. My experience was the worst- the technician lying to sell something not needed and never coordinating their service for what was the need. Double charging and selling things that do not needed.

WONDERFUI THE PRICE WAS RIGHT COULD NOT ANY MORE. THE PLUMBER NEW EXACTLY WHAT TO DO.

Quick and to the point. Saw the issue and fixed it right away.

Adolfo got here an hour and a half ahead of the appointment. He got right to work, quickly located and corrected the problem. He was courteous and professional, a pleasure to work with. Should the need arise in the future, I would definately ask for him to come out again. Thanks Adolfo!

Drain cleaned out. Did good job. Took pics of rest of line & wanted to fix what they saw as a problem for $4000. Felt this was a way to get me to do a job that wasn’t really necessary. Time will tell. So far so good.

Called at 7pm and told someone would be here before 9pm but probably sooner and that repairman would text me when on the way. Received confirmation email but Never heard from anyone! Called at 9:20 and was told dispatch would call me right back. Now 9:40pm and no call from anyone. Just called to cancel request. Terrible service!

I was charged almost 8,000 just to have them use a snake on my pipes dry my floors and pull up some of my floors. Never again. They were great guys, but what average person can afford their services. Definitely not me.

Quick and excellent! Dennis (4908) was the best! Knew exactly what to do, had all the equipment, was quick and efficient, very pleasant, explained it all, showed defects in original plumbing, and replaced an old garbage disposal that was originally plumbed wrong. We are very satisfied even though material prices were a bit high, it was worth it! All done in 1 1/2 hours. Looks great.

Mr. Lal from Roto Rooters called before the appointment time, came in at the exact time did a precise diagnosis, sourced the required parts and finished installing them in under an hour.He was very courteous, friendly and informative. Excellent Service overall! Thank you.

Nobody showed during the 4 hour window scheduled for the estimate. I received a phone call at the end of the appointment time. I was told that I was scheduled for the window, but I didn't have an appointment, whatever that means. They had just assigned someone to come out, but he would not be able to make it out that week. The person on the phone was from another office with no knowledge of what had transpired during the making of the appointment. They stated that the technician would call me to set a time for him to come out. I received no further contact. I'll be going with someone else.

He replace some pipes and valves under the sink and then completed the job in the bathroom tub my husband started but never finished because he got stuck and did not know what to do next. He replace something that needed to be replace for our bath faucet to work. Apparently it was damaged.

Came in with dirty shoes on the carpet. Looked at the disposal for literally 15 seconds and said "it will be around $700 to replace". I got another company on Angie's list to do it for $249.

Very well. The serviceman was conscientious, polite, and put in a major effort to clear the blockage.

They we're prompt and professional- would use again!

It was under warranty so they didn’t charge me, but it took until the last guy that finally was out; spent some time to fix the problem. There was no additional cost to the warranty, but they had to send several people out to get the problem solved. It was pretty bad and unfortunately sometimes at that time of night you don’t know anybody to call. If it’s an emergency, you need service. Overall he did a very good job. That time, that service itself, was probably very good and he fixed the problem, but I asked them don’t send me the same person and they sent somebody that actually fixed it. Overall, he did a nice job. The quality was all good, the last time it seemed like it worked and we haven’t had any other issues. This gentleman that came out I would give him an A for quality. I don’t think they’re ever quick on responsiveness. On punctuality, they never show up on time. I would only use them again for emergencies. It took a few hours to get that drain all cleared.

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It was a real good technician. They were very professional and took care of what we needed. They even went above and beyond. They called me a few days later, they wanted to see if they could run a camera through my pipes to make sure it was clear and that was free of charge.

It took 5 hours to complete the job. However, I think that $3000 was a bit high for the amount of hours to complete the job.

They did a good job I just thought they were very expensive.

great did the service fast and well

Would not recommend you even say nice words about that company

Swimmingly. They called about 30 minutes prior to arrival. The technician was very friendly and knowledgeable with about 15 years plumbing experience. He looked at the problem and gave me a quote of $211 + tax. After agreeing to the price he got right to work. He had the pipes apart, the clog cleared, and everything back together in about 30 minutes. He gave some good advice about using Drano as a last resort to clear clogs because it can damage the pipes. I would definitely use this company again.

Called the main number at 6:45AM. They said that someone would be out around 8AM but definitely between 8AM and 10AM. The technician - Sergiy - arrived around 8:30AM. He was very professional and quickly diagnosed the problem as a back-up in the main line outside the house. He advised of the price and the options and then went to work. He augured the line and cut through some tree roots, removing the clog. He then inspected the line with a camera and showed that the line had been broken by one of the utilities when they installed cable or pipe. He identified the exact location of the issue and provided an estimate for the repair. Overall service was excellent.

It was fine. They tell you what they are going to charge you and they do the job.

My mom and dad used them for years and I think that is one of the reasons why I went to them. They were very professional. The appointment, they were on time. They were very, very good. They were very honest, very good.