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Rite Rug

Hardwood Flooring Service, Flooring, Carpet Installation,

About us

FLOORING EXPERTS SINCE 1934. Rite Rug has served the flooring needs of homeowners and businesses for more than 75 years. We owe our longevity to the simple approach we've followed since 1934: Offer a huge selection of quality flooring products, keep prices as low as possible and serve customers well.

Business highlights

91 years of experience

Services we offer

Sales and installation of all types of floor covering, including carpet, hardwood, laminate, vinyl and cermic tile. FREE in home shopping service. Choose & purchase your flooring in your own home. We'll bring the store to you. Schedule an appointment online at www.riterug.com. 12 month 0% financing available. See store or www.riterug.com for details.

Services we don't offer

Installation of flooring not purchased through Rite Rug.

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
2.512 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
8%
2
0%
1
58%

Filter reviews by service

Showing 1-12 of 12 reviews
Tonya B.
Nov 2020
1.0
Hardwood Flooring Service, Flooring + 1 more
Do not use this company. They installed horrible flooring that immediately started peeling away on the edges. I’ve been working for months to have them replace it and they’ve transferred my claim FOUR TIMES. The first time they sent someone out to my house to take pictures and they have absolutely no record of it. I couldn’t communicate with anyone they sent to install my floor because no one spoke English. The floor was installed in the wrong direction the first time and they had to come back several times to fix problems from the installation. On one of the final days, the installers left the back door ajar and apparently rain damaged that one area. The other damages are in random spots, nowhere near a door or window. I have pictures, e-mails, texts, etc. throughout the entire encounter. The final stage was to have two more people come out to take photos (again). The last person pierced holes in my floor in three areas to check the humidity levels. Now they are denying my claim to repair or replace these boards (including the ones which now have holes) unless I pay for it. This entire experience has been a nightmare, lasting over a year. The least I can do at this point is hopefully deter someone else from going through what this company has done to me.

Donna P.
May 2018
1.0
Hardwood Flooring Service
$7,500
HORRIBLE -- from start to finish . They use low quality products and sell tham as top quality , installers seem to be untrained and just dont care . Had to have them replace part of the floor due to poor quality installation and still not satisfied with theri work . We are now just waiting until we are able to hire a high quality compny to replace the existing flooring. They leave glue and cracks everywhere , continually chip the product and dont pay attention to what they are doing. We had to have repairs to cabinetry which they also scratched up and knocked chips out of them .

Stephen S.
Jan 2017
5.0
Flooring
Yes, I recommend this pro
$2,769
.

Carli M.
Apr 2016
1.0
Hardwood Flooring Service
unknown

Kathlene B.
Jan 2016
1.0
Hardwood Flooring Service
unknown

Stephen S.
Jun 2014
1.0
Hardwood Flooring Service, Flooring
$1,200
I was told there's nothing else they can do.

Jessie G.
Apr 2014
1.0
Hardwood Flooring Service, Flooring
$12,000
The floor looked good at first, then 3/16" gaps started to appear, upon closer inspection stain was splashed on our cabinets and the floor also started cupping. We contacted rite rug and they brought in an independent inspector. The inspector stated that the floor was not given time to acclimate to the home and the sub floor had some issues (shrinkage). Rite Rug response was they keep the flooring in a controlled warehouse. I do not understand what that has to do with our home? I put nail down floors in our last home and I did not have problems with gaps. I do not complain against many companies so stay clear of this one.
Response from Rite Rug
"Hi Jessie - We do not have a sale in our system under the name or address listed on Angies List. If this sale was listed under another name or address -- please e-mail me at [email protected] and we can look into any issues at the corporate level."

Timothy K.
Mar 2014
3.0
Hardwood Flooring Service, Flooring
$7,500
My wife and I moved into our new Ryan home at the end of February.  While family came by to help with moving tasks, many of the people noticed that the hardwood flooring in the kitchen was starting to splinter at the end of the boards, and that a few of the boards were lifting up from the sub-floor.  We had not even been in our new house for 3 days and this was already happening.  I have called our project manager/service provider several times for resolution and I keep getting put off for days at a time.  As of the morning of 3/12/14, I am being told that it will be next Monday or Tuesday (3rd time delay) before the Rite Rug flooring representatives will have a chance to look at my floor in my brand new house.  Having not lived in this new house for 2 weeks, and with exceptionally poor customer service, I am looking at hiring a separate hardwood flooring repair contractor to fix or replace this flooring.
Response from Rite Rug
"Thanks for making us aware of this situation. I have forwarded this information onto our Director of the Builder Division at the corporate level. She will get to the bottom of this and get everything corrected for you."

Robert F.
Jan 2014
5.0
Hardwood Flooring Service
Yes, I recommend this pro
$1,100
Crew was on time and professional. Took far less time than I anticipated. I would not hesitate to use them again in the future.

Christopher W.
Dec 2013
1.0
Hardwood Flooring Service
$5,000
This company installed the laminate flooring in my new home.  Since May when i purchased the home they have been back NINE times to correct i mean try to correct their horrible installation.  First they did not lay the flooring correctly, they did not let the flooring acclimate to the house, prior to taking possession of the house the flooring buckled up from humidity.  The did not replace it they just chipped away at sides to get it to lay down.  Since then they have been back and forth trying to get it fixed, trying to figure out why the flooring color is fading in spots.  i set up a meeting between myself, the home builder (Ryan homes) Rite Rug installation manager and the flooring distributor, interesting to say Rite Rug did not show up for the meeting he text the rep from the distributor and said he had an emergency at another house, when they tried calling him he did not answer the phone.  All i want is my flooring fixed i paid a lot of extra money for this flooring and feel robbed. 
Response from Rite Rug
"[Member name removed] - I'm so sorry to hear about this. I spoke with our Service Coordinator in your area and wanted to let you know that the Installation Manager will be in contact with you next week to offer a solution we believe you will be pleased with."

Larry K.
Sep 2013
5.0
Hardwood Flooring Service, Carpet Installation
Yes, I recommend this pro
$1,500
It went pretty smooth,because I had already taken the old carpet and padding up, smooth out the ruff spots on the floor.  All they had to  do was put the padding and carpet down.  My problem was we picked out the carpet we wanted and about a week later the salesman call and needs to come and show us some new samples because they didn't make the original choice.  Shouldn't they have known that when we ordered the original sample.

Teresa E.
May 2013
5.0
Hardwood Flooring Service
Yes, I recommend this pro
$5,500
It went just like he said it would. We had granite going in the next day and they did the kitchen first, just incase they had to come back the next day to work on floors. The carpet they pulled up was horrible and the padding glued to the floor, which they had to work hours scrapping and cleaning to get up the glue and chunks of padding that was stuck to the floor. All was swept up and we know prepared correctly for install of the new floors.
The furniture had pieces of the carpet put under it to move it around easily to install the hardwoods. We really liked that. They put all the furniture back where we needed it and cleaned up everything after themselves. Even when they were working cutting the boards outside they were clean.
We love, love, love the new floors and appreciate the customer focus we were given by Mark on any questions we had. He really cared from start to finish. We are so glad to find someone we can work with, since we are new to the area and didn't have contacts. We hope to be able to do our bathrooms with him next.

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Rite Rug is currently rated 2.5 overall out of 5.

Rite Rug accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

Yes, Rite Rug offers free project estimates.

No, Rite Rug does not offer eco-friendly accreditations.

No, Rite Rug does not offer a senior discount.

No, Rite Rug does not offer emergency services.

Yes, Rite Rug offers warranties.

Rite Rug offers the following services: Sales and installation of all types of floor covering, including carpet, hardwood, laminate, vinyl and cermic tile. FREE in home shopping service. Choose & purchase your flooring in your own home. We'll bring the store to you. Schedule an appointment online at www.riterug.com. 12 month 0% financing available. See store or www.riterug.com for details.

Installation of flooring not purchased through Rite Rug.