Queen City Audio Video & Appliances

Our salesman Mark was unbelievably knowledgeable. We told him roughly what we were looking for and he nailed every appliance. He was able to answer all of our questions and set up delivery and installation. Delivery and installation went without a problem as well. We would definitely use Queen City again.

On Friday, I purchased a Whirlpool French door fridge and an electric, smoothtop range from the Ind. Blvd. location of Queen City Appliances. I worked with mgr., Robbie Jordan, for 2 hours. He was patient, extremely knowledgeable, and friendly. I was surprised that his prices were very competitive, and the service was unparalleled. Robbie studied my measurements and the photos of my kitchen. He recommended a fridge that I loved, but didn't previously consider because I didn't think it would fit. My appliances were installed the next morning by Trey and Josh. They did a great job and were careful not to damage my new floors or freshly painted walls. Trey insured that the range was flush against the wall and installed the anti-tip device. The appliances are just beautiful and fit perfectly! Note: I moved into my home a few months ago, and I purchased an appliance suite from a dept. store. Four out of four of the dept. store appliances needed to be replaced or repaired within 3 months! I thought they were a great bargain when I purchased them. I was wrong! My general contractor, flooring guy, and even a repair person for a different store told me to go to Queen City. Now I know why!!

Good service. Knowledgeable.

I spoke with the District Manager Keith this morning.  I told him the story and that all I wanted was to return the Uline and purchase a Subzero.  He told me there would be no problem with this request and he would discuss with his store manager and would call me tomorrow.  I have adjusted my rating to a B based on his assurance and will adjust it to an A pending the actual resolution.  I will truly be a satisfied customer if all that  needed to be done was escalate this one level for a resolution.



 We went into the store to purchase a subzero under counter refrigerator and wind frig for a kitchen remodel we are doing.   The salesman, I believe his name was Dave,  told us the Uline was the same exact thing a the zubzero and that Uline makes the subzero frig we wanted to buy and sells it for less since they are the actual manufacturer.  He took more than 30 minutes to tell us why we should purchase the Uline instead. I am not an appliance expert so he convinced us.   Long story short, we purchased the Uline in April. The frig was installed in June. It is nothing like a zubzero and Queen City is NOT standing behind what they sold us.  
 It leaked all over the floor  and our food when bad in about 2 days.The quality and performance of the Uline is not even close to the Subzero, I called to simply return this frig and buy the subzero which costs twice as much,  I was told to speak with Richard, the manager.  It took more than week for Richard to tell me that Uline will not take the frig back since  the warranty paperwork went in in April. I made clear that I DID NOT BUY THIS FRIG FROM ULINE. It is clearly not the same quality as SubZero and we were promised it was the same exact refrigerator.
Response from Queen City has been slow at best..  So far it has taken 2 weeks and nothing has happened.  I have been supposed to hear from Keith, who I guess is Richards boss, but still not word.  I made it clear , I want toreturn the Uline and buy a Subzero and I need to do it this week as our project is now coming to a close and I  have a large opening in my kitchen where a frig is supposed to be.
Horrible service, response and does not stand behind what they sell.
They still have a chance to make it right, but I have to buy the correct frig this week.

 Everything wnt beautifully but I realized after a couple weeks that distribution had sent out the wrong sized boxsprings. I contacted them and they apologized and said they would be back in a day or two the correct the problem, I was so pleased that they resolved the problem in such a quick and professional manner. I will recommend them to all my friends and will certainly shop there again when I need anything else.

Purchasing in-store was pleasurable. The sales person was courteous and knowledgeable. Anything he didn't know immediately, he looked up and gave us a printed sheet. He was able to quickly point out the differences between different models and brands. We returned to Queen City because of an earlier good experience with them.

While we normally do not get extended warranties, a previous experience with a refrigerator from h**l (on which we had purchased one) taught us that they can be economical if a serious problem occurs. Thus, we requested information about this, and purchased an extended warranty.

Queen City delivered the new appliances. We knew in advance on what day they would come. (The appliances were shipped from their Florida warehouse.) On the delivery day, we received a call indicating the time of delivery. The delivery was on time. Entry to and exit from the house was gentle, causing no damage. Installation was professional, including water hoses and dryer vent hose for a gas dryer, hooked to existing external vent. A full explanation was given on operation, though the manual was reasonably well written. Thus, the installation crew was competent in installing and operating.

The old appliances were taken out. We found someone who had no appliances that could use the washer, so they delivered it! (It was near their route, but they were willing to make another stop and do the extra work.) Thus, disposal was minimized.

It is unlikely (hopefully?) that we will purchase more appliances in the foreseeable future. However, if we must, Queen City will be our preferred vendor.

Having just moved into a new home, my wife and I have been relying on Angie’s List for help with big ticket purchases. The new house has the perfect spot for a big screen, high definition TV. We had already bought several items from Queen City Audio Video and Appliances with good sales experiences there, so we returned to see what was out there for HD TVs and Blu-ray players.

The sales person at Queen City Audio Video and Appliances was helpful and knowledgeable of the features and brands. We wanted a model that was large enough for our special spot, be a ‘smart TV’ and meet some requirements I had desired, based on several articles in Consumer Reports. The sales person was able to address all of my concerns, including viewing angle and a question about higher refresh rates.

We found a model by the manufacturer that we preferred and the price was good, along with a Blu-ray player that we were satisfied with. I even let us be upsold to a sound bar, even though we probably didn’t need one. But since this system is going to last us for many years, we decided to splurge a bit. Given the dollar size of the purchase, the sales person even found a way to save us some money on the Blu-ray player price. All in all a good sales encounter.

A week later, we got the call that the delivery was coming in less than an hour, BUT only to bring the sound bar and the Blu-ray player. We were told that the HDTV shipment to the distribution warehouse was delayed and that we would be notified when the TV was going to be in and delivered / installed. The installers came on time, and set up the Blu-ray player on my existing TV, set the sound bar box on the floor and left. This is where things began to go really wrong.

The next week, we were told that the HDTV we bought was due at the distribution center and we be called about an delivery / installation soon. However, that call never happened. I reached out to Queen City Audio Video and Appliances about a week later to find out what was happening. I was told that the TV shipment to the center didn’t happen as expected and that I should call back later for a status. The week after, I called again, I was told the shipment to the distribution center was scheduled that week, but remarkably, again, the shipment wasn't made. No TV.

At this point, I called the sales person, and explained the situation. He offered us a loaner HD TV, which they would deliver that weekend at no cost. We could use it as long as it took to get what we paid for. I appreciated the offer and accepted. That weekend we had a loaner HD TV, delivered and installed with no strings. However the same sad story about the TV being sent to the distribution center but actually not, continued for two more weeks !

While I appreciate the effort to get us a loaner TV, we paid for the HDTV we wanted almost a month and a half ago, and continued to get bad information. At this point, the sales person was able to find a slightly better model, in stock (confirmed), for which we had to pay 50 dollars additional. The better model had features we didn’t want, but at that point, it was that TV or nothing. Now, if we hadn’t been so busy with other parts of moving into our new house, my wife would have cancelled the purchase and gone elsewhere long before this.

So I have to give an overall rating of “D” for this purchase. The price was good, the quality of the product is excellent, but the quality of the service was not. Promising week after week that the distribution house was sending product without a solid confirmation, especially after the first few disappointments, just can’t be excused. Perhaps, the offer of the upgraded model that was in stock and for no additional fee, weeks sooner than this would have garnered a better rating. In the end, this came down to customer service, and it was “bad’.

Having just moved into a new home, my wife and I have been relying on Angie’s List for help with big ticket purchases. The new house had an older dishwasher and after using it for a few times, we agreed that a new one was necessary. We had already bought a bed and a washer/dryer set at Queen City Audio Video and Appliances, we had good sales experiences there, so we returned to see what was out there for dishwashers.

The sales person at Queen City Audio Video and Appliances was very helpful and knowledgeable of the features and brands. We wanted a model that worked hard but was also very quiet. Previous models we had used plastic interiors which held the color of tomato sauce, making them look pink (and dirty). When we were shown an option for an American made model with a stainless steel inner body, and a specialized pot scrubbing feature, we were sold.

Delivery called ahead and arrived in the appointed time frame and this installation went very, well. No problems with the installation and we were included in the discussion about installation options. The installer was sure to be certain that we were satisfied with the installation before leaving.

All in all, it was a good shopping experience and delivery / installation.

Having just moved into a new home, my wife and I have been relying on Angie’s List for help with big ticket purchases. The new and larger house gave us the option for a king bed which we wanted immediately. While at Queen City Audio Video and Appliances, we had a good sales experience with them on a washer and dryer set (but less so on that installation which came after this bed purchase. That’s a different report.)

The sales person at Queen City Audio Video and Appliances was very helpful and knowledgeable of the mattresses and brands. We liked a particular mattress model that kept you cooler than others, and we saw the value in this more expensive option. The bed installers came on time within the appointed hour and set up the frame and placed the box spring and mattress in position as directed by my wife.

All in all, it was a good shopping experience and delivery / installation.

My wife and I needed a new washer and dryer, and consulted Angie’s List for aid in selecting a vendor. I wanted a company that was dedicated to appliances, with the hope that having a smaller product offering would compel such a company to be very knowledgeable about their products and focused on customer service / support. A mega-department store or home improvement chain was something I thought to avoid in this endeavor.

I decided to go with Queen City Audio Video and Appliances, with a bit of caution based on previous Angie’s List reports, with particular attention to installations after the purchase. Upon arrival at the store, I found it to be well organized, and my wife and I were pleased with the sales person we spoke with. He was knowledgeable and willing to spend time with us going over the pros and cons of various models and manufacturers. We purchased a washer and dryer set and everything to this point went well enough.

On the installation day, we did get the call ahead notice of the delivery and the two installers arrived within the time frame given. Then things started to go wrong. After reviewing the layout of the dryer door, the installers discovered that the hinge side was on the wrong side of the door, and they were going to have to change it on the fly at the truck. They managed to do so and then moved the appliances into position, then installed the washer hoses and dryer vent conduit. Upon their departure, my wife was eager to get started and proceeded to do several loads of laundry. Later that evening we came back to the house after an errand and heard the sound of dripping / running water! Sure enough, the hot water hose to the washer was leaking, and a good size puddle was on the wood floor and flowing into an adjoining utility room.

It turns out that the installation of the hot water hose was askew and really torqued on very hard. It took a pipe wrench to be able to remove the hose, which severely damaged the hose coupling in the process. The manufacturer of the washer told me that this was a problem for Queen City Audio Video and Appliances, so I drove down to the store, explained the situation and got a new hose, at no charge, and then installed it myself. No leaks.

So, I can’t fault the sales staff, which exchanged the hose and sold us the washer and dryer in the first place, but the installation was not satisfactory. The alignment of the door should have been checked before delivery, as the sales person had already addressed that issue when we bought the dryer. And the installation of the washer hoses was a very simple matter that became a soggy nightmare.

No problems whatever. Simple purchase and delivery.

Even though they had to order the gas dryer, their prices were the best. Delivery was right on time, installation was without a hitch. It was clear the men knew what they were doing. We'll definitely buy from Queen City again.

The delivery went well. Queen City Appliance called us to expect delivery before 1:00 pm. The deliverymen called at 8:30 and said they would be there within the hour, and they were. They were very friendly and helpful. They answered all our questions and even gave us a few tips.

everything went well until the day the dishwasher and the microwave was installed. Upon their men leaving on that Saturday I heard water leaking under the house. The men had failed to check for leaks. The result was damage to our wooden floor and insulation under the house. Then a few days later another installer came to install the gas range. The gas line was not up to code and instead of stopping until the line could be fixed the installer put the stove in. The stove then had a high pitched whistle when i tried to use it. Upon finding someone to look at the stove it was discovered there was a gas leak. The gas company shut the line down until someone could properly install the gas line and then it was discovered that the installer did not put the anti-tip bracket in.For two weeks after the installation I was without a stove and had to have numerous repairmen come in to fix the mistakes of the installers. Now if a company can be judged by the way it handles problems then Jim Spencer who is the one who handles these sort of problems for Queen City is a uncaring individual. It is true that they did get people out to fix their mistakes but when I asked how I was going to be compensated for my inconvience (including the many days having to be home for the repairmen, as well as the nearly two weeks of being without the use of the stove) I was told i would be given the money back for the installation (the $115.00) and nothing more. Mr. Spencer was argumenative and uncaring during this whole process. Perhaps it would be wise for other persons who has had their installers put in appliances for them to check to make sure that the work was done correctly.

I had a respectable sales associate help me choose a model with no hard sales pressure. I told him what the same model cost across the street at Best Buy and he beat the price. Delivery was scheduled for the next business day. When the machine was pulled off the truck, the delivery man called me out to inspect it before they brought it in the house. He pointed out a small dent on the side and offered a new machine or a discount. I happily took the discount since the dent was hardly noticeable and would be hidden once installed anyway. They installed it downstairs in the basement without any problems and removed the old machine for recycling. Quick and clean.

They recommended installers for us which turned out very well. I relied more on the installers than I did on Queen City. One of the products was damaged upon delivery and Queen City made every effort to make that good without any argument. I got an entirely different refrigerator.

Terrible. They sold a defective product and are not interested in replacing it or refunding my money. The Customer Service representative is a joke. She doesn't call back.

EXCELLENT PEOPLE TO WORK WITH. THEY HAD THE BEST PRICE ON THE WASHER/DRYER, BUT HIGHER ON THE REFRIGERATOR. WE TOOK THE PRICE OF ANOTHER APPLIANCE STORE WITH US AND THEY MATCHED THAT PRICE FOR A REALLY GOOD DEAL ON THE APPLIANCES WE NEEDED. WILL BUY FROM THEM AGAIN.

THE EXPERIENCE IN THE STORE WAS MUCH DIFFERENT THAN THE INSTALLATION/DELIVERY PROCESS. WE WERE PROMISED DELIVERY WITHIN SPECIFIC TIME FRAMES. THEY WERE UNABLE TO MAKE ANY ESTIMATION OF DELIVERY ON THE DELIVERY DATE, and I RESENTED WAITING AROUND WITH NO KNOWLEDGE OF WHEN I WOULD BE FREE TO FINISH OTHER PROJECTS I HAD SCHEDULED AROUND THIS. THE ACTUAL INSTALLATION WAS GREAT, THE PRODUCT IS GOOD. BUT THE POOR COMMUNICATION LEFT A BAD IMPRESSION.

THEY DID AND EXCELLENT JOB.

WE BOUGHT A TV FOR THE MASTER BEDROOM, AND WE SPENT MORE FOR SONY, I.E. RELIABILITY. IT WAS NOT NEW TECHNOLOGY, NO PLASMA, ETC. FIRST, THE DELIVERY PEOPLE SCRAPED OFF A 3" WIDE, 1/2" DEEP PIECE OF THE FINISHED/STAINED SHELF THAT THE TELEVISION WAS TO SIT UPON. THEY DID NOT HAVE THE THREE PEOPLE NEEDED TO CARRY IT IN, AND HAD TROUBLE PUTTING IT IN MY MEDIA CENTER WITH JUST THE TWO MEN. THEY SAID THEY WOULD HAVE "THE OFFICE CALL US BACK" ABOUT REPAIRS, AND OF COURSE THEY NEVER DID. THE SHELF HAD TO BE REPLACED AND REFINISHED. IT IS NOW 41 DAYS AFTER PURCHASE, AND THE TELEVISION COMPLETELY QUIT FUNCTIONING FOR NO APPARENT REASON THIS WEEKEND, USING A SURGE PROTECTOR, NO POWER PROBLEMS ON ANYTHING ELSE, AND MY HUSBAND WAS ACTUALLY ASLEEP WHEN THE TV QUIT. NONE OF THE "OFF-BRAND" TV'S WE HAVE EVER HAD HAVE QUIT IN LESS THAN 10 YEARS. IF YOU BUY AT QUEEN CITY, BE SURE TO BUY THE SERVICE AGREEMENT. WE ARE STUCK WITH A LEMON, BUT IT MAY BE ABLE TO BE REPAIRED.

DON'T GO THERE! THE SALES REPS ARE NICE ENOUGH, BUT THE PLAYERS, AFTER GETTING OUR BUSINESS, STATED THAT THE INSTALLATION WAS GUARANTEED FOR 90 DAYS ONLY. THEY WOULD NOT STAND BEHIND THEIR WORK OR DO RIGHT BY ME. THIS WAS THE SECOND ROUND OF KITCHEN APPLIANCES WE HAD PURCHASED FROM THEM. WE HAD ABSOLUTE PROOF THAT THERE WAS NO PROBLEM WITH THE DISHWASHER, BUT THE DAMAGE WAS CAUSED BY THE INSTALLATION PERFORMED BY QUEEN CITY INSTALLERS/DELIVERYMEN.

DELIVERED PRODUCTS ON TIME, HOWEVER, DRYER NOT BLOWING HOT AIR WHEN USED THE NEXT DAY. UNWILLING TO HAVE SOMEONE COME OUT TO SEE IF HOOKED UP CORRECTLY. NO LONGER CONCERNED FOR OUR BUSINESS. REFERRED US TO 800-WHIRLPOOL NUMBER. VERY POOR CUSTERMER SERVICE. WE WILL NEVER BUY FROM THEM AGAIN.

SALES AND DELIVERY WERE BOTH EXCELLENT.