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Pronto & Carpet Cleaning LLC
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
ANGIE'S LIST SUPER SERVICE AWARD WINNER for 8 (Straight Years) A+ BBB Rated . PRONTO AND CARPET LLC Family Owned and Operated Certified Business provides Carpet Steam Cleaning in Charlotte, NC and the Surrounding areas. We’ve been in business since 2004 , Our technicians are IICRC Certified, with Pet and Eco Friendly Products , We believe in great customer service and we are not satisfied until you are satisfied. This is why we are consistently one of the highest Rated carpet cleaners in Charlotte, NC. We use the latest Technologies to restore and clean your Carpets and always use environmentally safe and non-toxic Products.
Business highlights
Emergency services offered
23 years of experience
Services we offer
Carpet Restoration, Carpet Steam Cleaning, Furniture Cleaning, Pet Odor and Stain Removal, Pressure Washing, Stone and Concrete Cleaning, Tile & Grout Cleaning, Upholstery Steam Cleaning, Water Damage Extraction, Wood Floor Cleaning.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7209 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 11% | ||
| 3% | ||
| 2% | ||
| 1% |
Showing 1-25 of 209 reviews
Duncan E.
Jun 2021
They were prompt and very professional. Explained what they were going to do and how their cleaning process worked. They did an excellent job in cleaning our carpet, wood floors and tiles. Will hire them again.
Rebecca S.
Feb 2021
Perfect Arrived on time - everything was great
Response from Pronto & Carpet Cleaning LLC
"Thank you [Member Name Removed] We hope to serve you again , best wishes !"
Julie L.
Oct 2020
Went very well. Not a fan of additional sales and add ons when tech arrived but overall very polite and efficient.
Response from Pronto & Carpet Cleaning LLC
"Thank you for your comments , as Certified Carpet and upholstery Cleaner we suggest the customer what will be the best way to keep Upholstery protected against any spills or tear and wear and prolong the furniture live, we are trained for that . Customers always have the final desicion if they wanna apply the Scotch Guard Protection or not, we only do the suggestions . Best regards."
Jens A.
Jun 2020
Very thorough and turned out beautifully.
Response from Pronto & Carpet Cleaning LLC
"Thank you so much for your comments , we hope to serve you again in a near future!! Best regards"
Megan K.
May 2020
execellent
Response from Pronto & Carpet Cleaning LLC
"Thank you [Member Name Removed] We hope to serve you again , best wishes !"
Linda P.
May 2020
Exceptional
Response from Pronto & Carpet Cleaning LLC
"We are very glad to hear that, thank you Mrs. Patterson"
Joey P.
May 2020
Service was very good, came out on short notice and very affordable. Would use again.
Response from Pronto & Carpet Cleaning LLC
"A glad costumer is our best reward . Thank you again [Member Name Removed] !"
Blair S.
Feb 2020
Very prompt, friendly, and efficient service.
Response from Pronto & Carpet Cleaning LLC
"Thank you for your review Mr [Member Name Removed] , our best reward is a happy customer, we hope to serve you again in the future. Best regards"
Melind M.
Dec 2019
Very well. The couch had never been shampooed in the several years we've had it, but it now looks & smells like new. We also had it Scotch Guarded. Glad I was able to get this done before my sister arrives for Christmas.
Response from Pronto & Carpet Cleaning LLC
"We are very glad to hear that [Member Name Removed] , our best reward is a happy customer, don’t hesitate to call us any time, best wishes and happy Hollidays for you and your family . Raul"
Diana D.
Aug 2019
Raul was exceptional. I will definitely call him for future carpet cleaning needs.
Response from Pronto & Carpet Cleaning LLC
"Thank you very much for your kindness [Member Name Removed] . It was my pleasure to serve you and as always try my best, vey Glad to have a satisfied and excellent customer , my best wishes for you and your family. Raul U"
Erika C.
Apr 2019
Went great after time confirmed (the technician had the incorrect time the morning of). Had 3 rooms, 1 carpet and sectional (which I was informed at the time of cleaning was more $$). Would have been nice if I was asked before hand if I had a sectional or sofa, I didn't know that the price was different. Overall professional experience, would recommend A++ service.
Paul N.
Mar 2019
They were dirty and then we hired Pronto & Carpet Cleaning and now they are clean.
Kathy H.
Feb 2019
Excellent service!!
Janel S.
Nov 2018
They did a good job! I had 2 rooms, hall way and stairs cleaned. When they were done carpet looked very good, smelled clean. There products do not contain harmful chemicals. Service was very quick. Very courteous. I'll definitely use them again!
MARY S.
Aug 2018
Raul responded to my request very quickly and was able to get me onto his schedule fast thanks to a cancellation. He was extremely professional, polite, thorough, and did a great job -- 2 area carpets, 2 sofas, 4 dining chairs, kitchen floor and for a very good price. Plan to hire him again
LINDA R.
Jul 2018
Raul is very nice, helpful, and professional. Our rugs look great.
Paul N.
Jul 2018
They were very responsive to emails and calls. They were very punctual and professional. Carpets looked great. A couple hard stains weren’t removed but were subdued a lot. The carpets were not in great shape before the cleaning but were much better looking after cleaning. Also nlthe fact that they don’t use harmful chemicals were the main reason we went with them because my wife has respiratory issues. They house had a clean but not chemical smell after the cleaning. Would hire them again!
Response from Pronto & Carpet Cleaning LLC
"Thank you very much for your review Mr and Mrs [Member Name Removed], remember there is always some Special stains that are permanent, any water based stains we were able to remove, some other that Dye the fibers were permanent, 95% of them came out. Thanks again for that review! We hope to serve you again Best regards"
Joselyn L.
Apr 2018
Great guy, price was fair and carpets look like new.
Patricia D.
Jan 2018
Very well great job
Patricia D.
Jan 2018
Very well great job
Nancy M.
Dec 2017
Very well. They were on time, friendly and efficient.
Dan N.
Nov 2017
Great...everything came out clean with no stains
Markus B.
Nov 2017
The work was done well, smells were removed efficiently and the carpet looks a lot better too.
Ruth H.
Nov 2017
The work was done. I admit my carpets were overdue for cleaning. I think edges and corners could have been done better. The Upsells cost me an extra $80 for stair cleaning and "deodorizer". Having to run the air conditioner for a day or so to dry was unexpected and uncomfortable as early November 2016 was cool.
Response from Pronto & Carpet Cleaning LLC
"Dear customer Thank you for your comments, the carpet was way overdue before you cleaned , according to IICRC caroet and restoration institute it is post to be cleaned at least every 6 months , if you don’t do a regular maintenance we have to do more passes on you carpet to do a better cleaning and it will take longer to dry how we explained to you. The black edges and corners its called “air filtration” we need to go on our knees and work on it for an extra cost , carpet cleaners will charge $1 x linear foot cause it is not an easy job; you only paid $99 x 3 rooms. You did not paid the Stairs or the Deodorizing also. That job was done on 11/03/16 it is a year already since we have cleaned and its overdue again, you could call us before and we could explain to you again or fix it if it was our fault, not one year after and when its overdue again. Regards."
Jack J.
Oct 2017
great overall job - punctual - professional -
Licensing
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FAQ
Pronto & Carpet Cleaning LLC is currently rated 4.7 overall out of 5.
Pronto & Carpet Cleaning LLC accepts the following forms of payment: CreditCard
Yes, Pronto & Carpet Cleaning LLC offers free project estimates.
No, Pronto & Carpet Cleaning LLC does not offer eco-friendly accreditations.
No, Pronto & Carpet Cleaning LLC does not offer a senior discount.
Yes, Pronto & Carpet Cleaning LLC offers emergency services.
No, Pronto & Carpet Cleaning LLC does not offer warranties.