Perfect House Cleaning, Inc
About us
Perfect House Cleaning can keep your property looking its best and its cleanest with our commitment to detail, and consistency. We are a family owned and operated company since 1999. We hire cleaning assistants to clean, but their job is always supervised by the owners. We guarantee your complete satisfaction with each cleaning! Our customer service is superior and you can count on us to be reliable, and to leave your property looking and smelling beautifully. We always welcome special requests, and scheduling is easy! Call today to schedule your Free Cleaning Estimate!!! BBB Rating= A+
Business highlights
26 years of experience
Services we offer
Ask about our Special Cleaning Services! Free Estimates., Green or organic cleaning, Laundry and ironing, Move-in or out cleaning, One-time cleanings, Regular residential cleaning, Window cleaning
Reviews
4.118 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 6% | ||
| 11% | ||
| 6% | ||
| 11% |
Showing 1-18 of 18 reviews
Christine O.
Mar 2018
Avoid this company. Perfect House Cleaning, Inc. is owned by Olga and Maria, a mother and daughter team. Olga, the mother, makes all the decisions but you can’t communicate with her since her English is limited. Maria came to my home and quoted a price which was reasonable. The initial deep cleaning is $50.00 an hour and the two cleaning girls did a thorough job. Two items were damaged and the girls did not mention this to me, which is wrong. The company paid for half of the repairs. After the next regular cleaning the company informed me that Maria’s quote was wrong and I would have to pay $60.00 more per cleaning. I agreed but did not like the fact that the original quote was not at all accurate. I was told the same two girls would be cleaning my home every time but this is not true. Each time there was a new girl in the crew. The company cleaned my home several more times but the last cleaning was not as thorough. You must have your home cleaned on their schedule and not yours. If you deviate from their schedule you will be charged more money. I advised Maria by telephone that we would be out of the country for most of the month of February and to skip February’s cleaning. She acknowledged this. When I returned for a few days in mid-February there was a telephone message from Maria. She said the girls had come to clean my home and I was not there. This was followed up by an e-mail stating I owed the company $60.00 for their time. Maria never told her staff to cancel my February cleaning and I was expected to pay for Maria’s mistake. I called and e-mailed Maria several times to get this straightened out and Maria never returned my calls or answered my e-mails. These people are not honest and they will not communicate with you. There are many other cleaning companies out there – STAY AWAY FROM PERFECT HOUSE CLEANING.
Damon S.
Jun 2014
unknown
Neil C.
Jun 2014
Perfect House Cleaning was very responsive and they did a great job. They cleaned all the hard to get areas that really needed cleaning.
JAMES H.
Mar 2014
Their crew of ladies clean thoroughly and quickly. I tried several cleaning services before and Perfect Housecleaning was the best combination of quality and price.
Response from Perfect House Cleaning, Inc
"Thank you so much for your review. Please let us know if we can serve you in the future, we will be happy to clean your home on a regular basis for a special price. Have a great week!"
Dave D.
Jan 2014
We were using Perfect House Cleaning for about a year. They did a great job at first, but the past three months have been below average. Floors weren't thoroughly cleaning, dusting only select places, and couches not vacuumed, etc. It seemed like once they had our business they became complacent and the quality started to suffer. We have switched to a higher rated service on Angie's List. I would not recommend Perfect House Cleaning to a friend.
THIERRY F.
Sep 2013
I paid for a deep cleaning, and the provider just barely clean. I was so disappointed buy the girls how performed the job.
Response from Perfect House Cleaning, Inc
"Dear [member name removed], Please make sure you are reviewing the right company. According to our records we have never clean your home before. Our Deep cleanings start at $150 not $120, Your address is outside our service area and your name and address is not in our directory nor schedule. According to our accounting program we have never received a payment from you. Please call Angie's List to remove this review since its misleading our potential and current clients. Our cleaning services are always guaranteed and if a client is not happy with any area we will re-clean it at no extra cost. Thank you, we appreciate your help! Perfect House Cleaning"
Jennifer P.
Sep 2013
Overall service was excellent. They do a through job and i leave the way my house 100 after.
Response from Perfect House Cleaning, Inc
"Thank you [member name removed] for your review. We appreciate it so much and we are always happy to serve you!"
Thomas B.
Aug 2013
I am very pleased with the attention to detail.
Kapil J.
Aug 2013
Perfect House Cleaning is a trusted place for my housecleaning needs. They do a fantastic job every time. I trust them to clean my house and make it spotless every time.
Leslie A.
Aug 2013
They always do a good job. Very professional
Nathan F.
Jul 2013
I love these folks. I had intended to use their services for 6 mos after my third child was born but once I started working with them, I could not stop. The cleaning is great and if there happens to be anything I want fixed, Maria is very responsive to my request. In addition, I think it's important to note that often with maid service, accidents happen and sometimes things get broken. In more than three years, I have had only two breaks and Maria called me immediately both times and made things right. With other services, I would find broken items myself with no attempts to be up front or honest. They have been VERY accommodating on the occasions when I needed them to come earlier or later than they said I was scheduled for. This company has great integrity, attitude, and work ethic. A great value and a company I have and will continue to recommend for basic residential cleaning service.
Response from Perfect House Cleaning, Inc
"Thank you [removed member name] for your review! We are so happy we get to clean your home on a regular basis! we love taking care of your house and helping you in any way possible. I hope we can serve you in many years to come!"
Stephanie G.
Jul 2013
They do a good job.
Response from Perfect House Cleaning, Inc
"Hello [removed member name]! Thank you so much for your review! We appreciate it so much!"
Diane A.
Jun 2013
We've always been pleased with their work. They're on time, trustworthy, they're thorough when they clean. The payment is by visit.
Response from Perfect House Cleaning, Inc
"Thank you [member name removed] for your review and always recommending our business. It is always a pleasure working for you and we hope we can serve you in many years to come"
David O.
Oct 2012
After their last visit we noticed they damaged our Tub. A couple of small pieces were chipped out. We also noticed when hey we're cleaning they were using the metal part of the vacuumed cleaner to dust the baseboards but we're scratching the hardwood floors that we he finished.
We called out Maria, she was polite and came out to look. She took pictures of the small damage to Tub that we wanted repaired. She went back to her employees and claimed the mars were there. I am glad that with all their jobs that they would remember those marks being There. She said they were not responsible. In the initial meeting she stated that they would repair any damage. My concern is if they broke something valuable and didn't say anything to them, they would deny it and again she would say they didn't do it. The tub was an easy fix, it ended up costing us $35.00. I received a text that my cleaning service was quoted wrong and was going up To $110.00. I have an 1800 sq ft. 3 bed 2 bath house. Talk about not taking responsibility and then raising the price $ 25.00. I can not stand dishonesty. I find them dishonest. Maria was very nice and polite as she shoved a broom stick you know where. Beware of this company.
We called out Maria, she was polite and came out to look. She took pictures of the small damage to Tub that we wanted repaired. She went back to her employees and claimed the mars were there. I am glad that with all their jobs that they would remember those marks being There. She said they were not responsible. In the initial meeting she stated that they would repair any damage. My concern is if they broke something valuable and didn't say anything to them, they would deny it and again she would say they didn't do it. The tub was an easy fix, it ended up costing us $35.00. I received a text that my cleaning service was quoted wrong and was going up To $110.00. I have an 1800 sq ft. 3 bed 2 bath house. Talk about not taking responsibility and then raising the price $ 25.00. I can not stand dishonesty. I find them dishonest. Maria was very nice and polite as she shoved a broom stick you know where. Beware of this company.
Carole L.
Jul 2012
Used a coupon offered by Angie's list. Spoke with the manager and made an appointment she was very polite and friendly. Told her not necessary to come out and give estimate. Two girls for three hours for $110.00. Seemed like a great deal. Had just used someone recently and their service was horrible, totally overpriced and they were very obnoxious! Will never use them again.
They were scheduled to arrive at 8:30 am. About 15 mins. late. Not a big deal. I really thought that three hours was enough time to get the house done being it had recently been scrubbed. Which is why I thought the deal was great. They went over three hours and the charge was $50 for a little less than one hour.
I was very disappointed at that point because the deal was such a good price and now I paid them $170 (I didn't have any change) I felt it was way too expensive. They didn't offer me change. Not that it made a difference. They were very pleasant, hard workers and didn't take a break. I made sure they had something cold to drink and told them whatever they needed just let me know.
After they left I inspected again and found myself cleaning some cob webs underneather the cabinets and in obvious places. That disappointed me also. The only reason I hired them was because they were recommended on your list with what seemed like a good deal. I should have made sure to double check the overtime fee -- $50 is just ridiculous. I felt like I was taken advantage of.....so I won't be using them again.
They were scheduled to arrive at 8:30 am. About 15 mins. late. Not a big deal. I really thought that three hours was enough time to get the house done being it had recently been scrubbed. Which is why I thought the deal was great. They went over three hours and the charge was $50 for a little less than one hour.
I was very disappointed at that point because the deal was such a good price and now I paid them $170 (I didn't have any change) I felt it was way too expensive. They didn't offer me change. Not that it made a difference. They were very pleasant, hard workers and didn't take a break. I made sure they had something cold to drink and told them whatever they needed just let me know.
After they left I inspected again and found myself cleaning some cob webs underneather the cabinets and in obvious places. That disappointed me also. The only reason I hired them was because they were recommended on your list with what seemed like a good deal. I should have made sure to double check the overtime fee -- $50 is just ridiculous. I felt like I was taken advantage of.....so I won't be using them again.
Response from Perfect House Cleaning, Inc
"Hello Member: I hope you are doing well. As I explained to you over the phone after you described to me the cleaning condition of your home, the expectations you had and the size of your home, three hours of house cleaning were probably not enough to finish the whole home and I explained to you the pricing for additional time and you even told me that was okey with you as far as we finished the whole house. We specialize in deep and detail cleaning, and it is for that reason that it takes longer for us to clean than other companies in the industry. I did tell you this over the phone and you agreed that your home needed a deep and detail cleaning since the cleaning done by another company was not up to your standards. When I called to confirm the time of arrival, I told you the team was going to be there around 8:30 am, meaning that they could arrive at your home either 15 mins before or after 8:30am. I like to say “around” whatever time we have scheduled because we need to take in consideration different factors such as traffic, distance, and how easily the girls can find a new address. I will be happy to send you today a check for the $10 additional you paid and told the two girls to divide between them and keep as tip for their work. I’m sorry you didn’t have change to just give them the $50 worth of the work they did, but I will send a check for you today with the difference. I can see on your report that the only complain about the cleaning is about some cobwebs you found after we left and you had to clean. We do offer a guarantee on every service we provide, and we are always happy to re-clean an area to your satisfaction if we are contacted within 24 hours of the service. You had all of our contact information and my direct number, however, you never contacted us directly to re-clean these areas or take care of those cobwebs. We agree that you can find less expensive cleaning services in Charlotte, and for that reason we not only offer this guarantee but we also take pride in providing deep and detail cleaning to the homes we service and I hope you can compare the cleaning done by the other company and ours and see why the difference on price."
James C.
Feb 2012
I thought it was a tiny bit pricy. Overall they did a great job. The place was spotless. They were efficient and professional. They were very polite.
PATRICIA H.
Oct 2011
They were very professional in terms of accommodating my schedule. They actually did more than I had anticipated in the time that they were here. They brought all their own material, and when they left, everything was neat and clean. I used a LivingSocial coupon for the work. Their price of $70 was fabulous; it was about half of their normal price. I would use them again in the future even at their full price.
Brian C.
Jan 2011
We were seeking a small, locally owned cleaning service. Perfect House Cleaning provided a comprehensive estimate with optional services as needed. After an initial cleaning during the holidays, we decided to retain them as our regular service provider.
Licensing
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FAQ
Perfect House Cleaning, Inc is currently rated 4.1 overall out of 5.
No, Perfect House Cleaning, Inc does not offer free project estimates.
No, Perfect House Cleaning, Inc does not offer eco-friendly accreditations.
No, Perfect House Cleaning, Inc does not offer a senior discount.
No, Perfect House Cleaning, Inc does not offer emergency services.
No, Perfect House Cleaning, Inc does not offer warranties.