Osborne Plumbing & Drain

"Mr. McRae, First, I want to apologize that you feel this way. We treat all our customers and their homes with respect. We have a dispatch fee that you agreed upon. We also informed you about our straightforward pricing before we even began. You were offered options, and this is the option that was chosen. Now you have completed an internet search to obtain an average cost of opening a shower drain. Other companies may be cheaper and may be more. A lot is factored into the cost of each job. For example: drug testing, background checks, heavily stocked trucks, equipment to complete the necessary task, insurance, warranties, payroll, phones, internet, vehicles, accessibility, etc. The cost of doing business is not cheap. By hiring a licensed professional to take care of your issues alleviates you of the responsibility. Also, just for future reference I would wait on the owner to return your call about your concerns before posting a bad review. We discounted the service fee and tried to reason with you with a very fair offer. Upon this call you were not satisfied. I greatly appreciate your review and hope you have a blessed day."

"Hello Richard, Thank you for your feedback. From time to time, we hear people mention they think we are expensive. We believe if you compare our business to similar size competitors, our prices are in line with the market place. We have been in business for more than 25 years, and have a fully staffed office. Our technicians drive heavily stocked trucks so most repairs are made on the first trip. We also stand behind our work by offering the industry's leading warranties. I take into consideration the way you feel that we were unfair to you. I appreciate your review, however, we do not rape our customers or rake them over the coals. We do have a $59.00 dispatch fee/service fee to get our qualified technician to the customer's location. If the problem is obvious there is not a diagnostic fee, until the technician arrives we are not sure if diagnostics will apply or not. The technician worked for three hours to diagnose and correct the plumbing issue. Upon leaving everything was working correctly. The technician does not have issues working in a crawlspace. The technician was trying to explain to you about the difficult access due to where the pump was located in the crawlspace. We treat all our customers with respect, and honesty. We also have fully trained technicians that are trained for 6 months to 18 months before ever serving customers on their own. I hope this changes the thoughts you have."