Nick & Co

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Oh they've always been an A.

They just do what they say they are going to do and then all I've used them for is annual check ups. I haven't needed any repair. (Workers) They are nice. They are good.

He had been servicing my old unit and when it went bad, they installed a new unit and they normally service it. I called them the other week to get on the schedule. A friend of mine who is an attorney had just installed a new system and Nick had installed his system and we were talking and he said, "You know Nick & Co. services my unit, I've been very pleased with their work." He gave me their number and it turns out their office is right across my neighborhood. I could literally walk from my house to where their office is located. I've been very pleased with their work. I generally have him check it in April or May and then generally in October or November. For a regular service, it's $95. Some people advertise it for less, $59 special or $75 special, but I've just stayed with Nick & Co. They've always been very professional. The workers are very nice, very professional and very courteous.

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When I called initially they were very responsive when they wanted to sell me a new unit - had someone out & gave me a quote quickly, installed the equipment in a timely fashion. I was pleased with the technician who installed the unit.   They were very responsive when I was interested in buying a new system.  However, after the system was installed & paid over the phone I never received a receipt, the warranty information nor the paperwork for the $200 mail-in rebate to Duke Power that was shown on the quote.  I've left voice messages spoke to Nick (the owner), and sent several emails. He said he would send it right out.  Still no warranty information or rebate forms 2.5 months later.  I own 10 rental homes in Charlotte and you'd think they would be interested in more of my work.  I've purchased a new HVAC earlier this year for another house and found the Duke Power Rebate form has a time limit to sent it in.  I'm very unhappy with the service I've received since installing this unit.

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I've been doing business with Nick & Co. for years.  I have always been pleased with their service--both at the office and the technicians who come out to my home.  

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Woke up to find our air had gone out overnight. Nick arrived within four hours of my call. diagnosed the problem, and replaced the faulty part within 30 minutes. Great service, as always, with Nick & Co.

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• Had to wait for a return phone call before I could schedule an appointment. That's unusual, but not a problem; this was a routine service call, not an emergency. On the day of the appointment, the office called to let me know that the service person was running about 30 minutes behind. He did arrive about 30 minutes later than the appointment, just as predicted. We recently purchased the home and had no record of when the A/C system had last been serviced. The service call did not seem rushed, the system was inspected and one pound of freon added. The service call was performed in a professional manner. We will most likely call this provider when it is time for the furnace to be inspected in the fall.

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We called to get a second opinion after being astounded by another proposal from a different HVAC firm.  Nick's was late but called and let us know.  They were very courteous and professional.  A comprehensive inspection was made of my current system and a minimal service was performed.  They had me up and going again for over $10,000 less that one of the big HVAC providers said it would cost me two days earlier.  Thank you Nick's and Company!

They work very quickly and we've always liked their work. They're very professional and very neat. We even took out an annual contract with them.

Even though I decided on going with a company a friend recommended, because they gave me a price that could not be beat, Nick & Co. was very professional and so was his staff.  They were very responsive, and patient with me, since I was speaking with 6 companies for quotes.  I would recommend them to anyone looking for HVAC!

About mid-day I noticed our house was too warm and we could not get the air to turn on.  I called Nick & Co and a technician arrived within about 2 hours - wonderful service in the middle of summer!  Daniel was our technician and after a short inspection of the system in the very hot attic he explained that we had a bad switch that was keeping the air from turning on.  He repaired our problem quickly and was very friendly and professional.  Nick & Co had originally replaced our outside unit about 8 years ago.  Thankfully we hadn't needed to call them back for over 8 years and the problem we did have didn't have anything to do with the service they performed 8 years prior.  I'm happy to be a customer of theirs!

Our old system was 23 years old and was not worth repairing. They gave us seven different options and prices, all of them Trane systems.  They came out to do the job just a couple of days after we had made our choice. They did the job in one day and we were very pleased with the quality of the work.