New South Remodelers
About us
New South Remodelers uses the highest quality products paired with professional installation at fair and honest prices. We back it up with excellent service to give our customers the best value. We shall strive to exceed the expectations of our consumers. Most of our business comes from referrals and repeat business. As such we depend on the honesty of our sales staff, the integrity of our installations, and the promptness of our service crews to work together to ensure the experience is hassle free and exceeds expectations.Check for Angie's List discount. We are a James Hardie Preferred Remodeler.
Business highlights
Services we offer
Custom Bath remodeling, Icynene insulation, Infinity from Marvin windows, James Hardie siding & trim, LeafSlugger Gutter systems & Englert Gutter systems, Owens Corning roofing & insulation, Pro Via entry doors, Sunrise windows & Hurd windows., Temo sunrooms, Vinyl siding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
67% | ||
5% | ||
19% | ||
0% | ||
10% |
I wish I would have gotten more estimates before I went with them.
Edit: As of February 2015 we are having issues with the work performed by this company. They installed viny "flashing" around several of our windows that protrudes about an inch. It looks horrible, especially ooncsidering we have a 1940's era house that has wood windows. We are trying to find a contractor that can correct this but it is proving a problem since we cannot remove the flashing. Also, many of the siding cuts were crooked and require heavy caulking to fix. Very disappointed.
Second was our new front door. This also took longer to get in than expected, but after the door was installed, we noticed not only was there some light shining through towards the bottom of the door & it was already squeaking when you opened and closed it - but the doorknob itself was much lower than the other doorknobs. Door manufacturer insisted the doorknob height was the industry standard, but after checking several different brands, dealers and internet sites, it became obvious that it wasn't.
We went back and forth with our sales rep and technical rep, until we finally got them to come out and replace the door. Why didn't they know that the doorknob on the door they sell and install is over two inches lower than industry standard? Our salesman wasn't willing to work with us like the technical guy was. Besides these few mentioned above issues, overall experience was good and company provided us with quality workmanship.
On May 5th, 2014, the crew came to install our windows. They arrived around 9 am and completed around 7 pm. They removed the old windows, cleaned up all debris inside and outside, then installed the new windows. The installers were very efficient and wanted to make sure we were completely satisfied before they left for the day. They did excellent work and we are very pleased with our new windows. Plus, we have experienced a lower electric bill! That is great!
"We are happy to know you are so satisfied with your new windows!"
I had asked to have 2 additional windows installed. They charged us 40% above the original price for the additional windows.
"I am sorry to hear the customer service and communication was not better. We pride ourselves on great customer service. We show the pricing of the additional two windows was priced at exactly the same price as the rest of your order."
the windows and doors were installed. They cleaned up after themselves and were very quiet. With the weather being
so cold and windy they remembered to close the doors and when they put the new doors in they made sure we were
where we could stay warm. Not many would even think of this. They are a really good crew to have do work for you. We
were very pleased with them and their products. The house is quieter and warmer now. I am so glad we went with this company
and I would recommend them to anyone. Very pleased!
We began with the vision of our bathroom and worked together to come up with a design that met our expectations and budget. I appreciated how diligent they were in keeping us in our budget, rather than trying to upsell us. They were honest and helped to find solutions when we needed them. Great care was taken with the planning, ordering of supplies and materials, and coordinating/organizing the electrician, plumber, and inspectors.
The tear down and removal of materials went swiftly. The two gentleman were very careful in my home, and ensured proper clean up daily. Because of their commitment and honesty, we felt we could be honest with them when we hit a few roadblocks. Fortunately, Greg and Anthony listened to us and made every effort to resolve the obstacles in a timely manner. This alone solidified and validated our decision to go with this company.
The crew was small (usually only one or two people in our home), which I liked. It was a more personal experience. They were extremely polite, hard working, punctual, and careful. Some of the best I've ever seen!
Anthony managed the project from start to finish, and as indicated earlier, communicated with us daily on next steps, what to expect, etc.
It was a true partnership- we never felt like 'another job.'
The bathroom turned out even better than we could have imagined and we continue to stand in awe of it nearly four months later!
product that we liked best was Marvin's Infinity replacement window.
Greg Schutzman with New South did an excellent job in presenting the
Marvin product and offered references of clients that had New South work
performed. Once we decided on the Marvin product and New South, Jason
Pofford came back out to measure all windows for the order. Once the
windows came in, Jason completed the install and did an excellent job!
He kept me informed throughout the installation of issues encountered
with the old windows, repaired damage from the old windows, and
installed the new windows so that the problems would not occur again.
We felt very comfortable having Jason and his crew in and around our
home. While going through the window process, we decided to have new
exterior doors as well. Again, Greg did a great job of showing us what
they had available. The doors have taken longer to come in than
anticipated but this is due to the manufacturer and not New South. We
are still waiting on one door to come in but the installation of the
others by Jason and his crew have been excellent. New South is a great
company to work with and I will do business with them again
The only issue we had was the windows coming in in the wrong color and it not being discovered till the morning of scheduled installation and we had to reschedule. After talking with NSR it was explained that they don't like to open the windows until the morning of install to prevent potentially being damaged while being stored. I suggested they could at least be checked the night before to avoid an issue like this. They did make it right by installing on a saturday to prevent me having to take another vacation day which was an acceptable resolution.
The installers did an excellent job. Once the old windows were removed it was discovered we had a bit more rot than anticipated. They removed the damaged material until they found good wood and did a great job with the installing the new ones. After having the front of the house done I've come to the conclusion I've never lived anywhere with good windows before in my life. The difference is night and day, they open with one finger, the sound dampening is remarkably improved along with virtually no heat transfer. It is an extremely odd feeling to stand in the sun and not fell any real heat transfer from it.
Overall we are very happy and will complete the projects as originally quoted.
Licensing
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