Naturally Clean
About us
Charlotte's premier Eco-friendly, baby and pet safe, home and office cleaning service. We utilize biodegradable and sustainable cleaning products that are safe for you, with no harsh chemicals. If we won't use it in our home or office we won't use it in yours.
Business highlights
Services we offer
We offer one time cleaning, and carpet cleaning services., apartments, every other week, move-in/move out, office, residential, weekly
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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25% |
We were moving out of our rental house and decided we wanted to hire someone to do our move out clean. We thought this would be a good opportunity to give them a second chance. That was a mistake on our part. We were quoted one rate for the clean out service and were charged significantly more. When I emailed Michelle she said that our home was extremely dirty with dog hair and the owners of the home were there and asked them to clean the outside fridge as well. Naturally Clean did bi-weekly cleaning of our house for almost a year and yet they managed to under estimate our cleaning by 1.5 hours? They knew we had two fridges and dogs. I paid the invoice as charged but in my final email to them I promised I would never use them again.
I agree with the other reviews that one of the biggest flaws with Naturally Clean is the fact that they will not take responsibility for problems within their own business and always seem to find a way to put the blame back on the customer.
The team showed up on time and after a brief walk through they got to work. They were quiet and left me to my work enabling me to continue my productivity and knocked when they were ready to do my office.
As I expected, they took a bit longer (3.5 hours) but I had pre-approved the continuance. Even still there were a few minor misses but nothing I complained about or am the slightest bit stressed over. As another reviewer says, no one cleans your house like you would and I when I do actually have time to clean I am a bit nuts about it. Overall I am thrilled to have my apartment back in order and it smells fantastic.
One reviewer mentioned a foot odor and I do wonder if the use of natural vinegar might be offensive to some at first. I tend to boil vinegar water on the stove as a natural deoderizer so I was not at all put off by it. Meanwhile the vinegar does a great job eliminating other odors and just an hour or so later my whole place smelled of lavender. Quite nice!
I have invited them back to do a move-out clean next month and will likely schedule ongoing service. If you want a clean home with no harsh chemicals, these folks are great.
We were in the market for a regular cleaning service. We thought that if we were satisfied by the initial clean, we would be happy with the regular service. What has baffled us about this company is that our first clean was great. We thought they were thorough and gave proper attention to detail.
The second visit was when things fell apart. First of all, they were late (I don’t remember exactly how late, but it was at least 30 minutes if not more) and they didn’t call to let us know. They knew we needed to let them in, so it was frustrating waiting on them, wondering if they were going to show up. We tried calling to make sure they were still coming, but got no answer. In the end, we had given up and were going to leave a key for them to let themselves in, when they finally pulled up. (For the record, I understand that sometimes things happen and people arrive late. What made it upsetting was the fact that they didn’t call to let us
know, and didn’t answer the phone when I called. And it’s true that I didn’t mention this to them when they showed up, but at that point I needed to drive my husband to work and he was already late. Also, I think it should be a given that if you’re late, you call. To me that’s customer service 101.)
The lateness alone would not have been a deal-breaker; however, the quality of work on the second visit was significantly lower than the first. Things that stood out to us: small, lightweight items that were on the floor in the living room (cardboard cat scratchers) were not moved out of the way and cleaned behind, so there was still dust on the floor behind them. (And I know these things were moved during the first visit because I remember checking). It seemed as though the couch cushions were shaken out AFTER the floor had been cleaned, because there were particles on the floor in front of the couch. The (hardwood) floor in the main living area was cloudy and streaked. Our bathroom, instead of having a clean smell, had a slightly mildew-ish smell, similar to the smell of something that had been wiped down with a dirty rag or perhaps mopped with a dirty mop.
I did eventually bring most of these items up with Michelle. This was her explanation (a quote from her
email): “Our first visit we swept, vacuumed, and mopped the floors with a wet mop then with the damp mop. Last visit we used the damp mop with vinegar and water, and you were our first customer of the day. I don't know how there could be a dirty
odor.” I took this to mean (and I did ask for confirmation but never received a response), that on their second visit, they didn’t sweep or vacuum our floors but rather only mopped them. The streaks, my husband and I concluded, were from cat litter particles that had been tracked into the living room by our cats. When you don’t sweep a floor before you mop it and the litter particles get wet, they end up dissolving and leaving a cloudy residue on the floor. And the smell could very well have been from dirty litter particles being dragged around our house via the damp mop. It baffles me why a cleaning company wouldn’t vacuum or at the very least broom sweep a floor before they mopped it. (Again, I never did receive confirmation that there was no sweeping or vacuuming done, but the state of our floors would seem to speak for itself.)
These issues, however, were overshadowed by the main issue for which we decided to terminate their services; a missing item from our house. On the day of their scheduled second visit, my husband and I had plans to leave town later that
afternoon. Before I left the house to take my husband to work, he had put his suitcase on top of our spare bed, and on it a sweatshirt and a pair of shoes he was planning on wearing to the airport. Later that day when we were preparing to leave for the airport, we noticed that the cleaning person had moved the suitcase from the bed to the floor, and that the sweatshirt and shoes
were no longer with the suitcase. The sweatshirt we found hanging in the closet. The shoes were nowhere to be found.
I called Michelle a couple of times (got her voicemail), to ask her to find out from her team where they shoes were moved to. In the meantime, we looked everywhere we could think of before we had to leave for our flight. We didn’t find them. Michelle called me back when I was already at the airport, and did express concern over the missing shoes. She said she had spoken to the person who cleaned that room, and that person remembered seeing the shoes on top of the suitcase, and she moved them into the closet in that bedroom. When we got home, we looked again, and did not find the shoes. There was a pair of shoes in the closet of that room, but it wasn’t the same pair that had been on the suitcase (and that pair had been in the closet for weeks). At
this point, we were also disappointed in the overall service and decided to fire them. This was her response about the still missing shoes: “Regarding the slippers, my employee remembers them clearly. She tidied up the clothes, put them in the suitcase, placed it on the floor, hung a sweatshirt in the closet, placed the slippers on the floor, and tidied the bed. We do our best to handle all your belongings with care as to not break anything, and leave things clean and organized. I'm sorry your slippers are lost. My employees do not bring anything besides our cleaning equipment into your home or in our vehicle. I was present the entire cleaning and trust my employees.”
Now, I know what you’re thinking. It’s just shoes, not a missing tv or something more expensive or valuable. And how
would I notice that one measly pair of shoes went missing? They could’ve gone missing at any time. And also why would someone take a pair of used shoes? Yes, it was a pair of shoes. My husband’s favorite shoes. (Seriously, go look up Keen Howser Slipper. Then order some because they are the MOST comfortable shoes EVER.) Their absence was easily noted because we had put them in a specific place RIGHT before the cleaning team arrived. And I’m not implying that someone stole them to wear them; I don’t know what happened to them. They could’ve been accidentally thrown out. All I know is they went
missing while the cleaning team was in our house. And I couldn’t help but feel that Michelle’s response was to side with her employee rather than to express appropriate concern over what happened and take steps to ensure it didn’t happen again, even if we never used them in the future. If she cared this little about the security of a pair of shoes, why would I trust her with the rest of my house?
To her credit, she didn’t charge us for the second cleaning. I used the money I would’ve spent on that to order some replacement shoes for my husband (and a pair for myself too – really, you should get some). I also admit I didn’t bring up the overall quality of the second cleaning until I sent her the message terminating their services. I can see how that might be viewed as sour grapes.
But the truth is, while we noticed those things right away, we thought the missing shoes deserved priority. We didn’t want to invite them back into our house to correct the cleaning job until the shoes were found. When they were never found, we didn’t feel safe inviting them back at all. While this did eliminate their chances of correcting a mistake and making things better for us, we don’t regret our decision.
We have since found another cleaning service with whom we are very happy. Even the initial clean done by this other company was better than Naturally Clean’s initial clean. Some other things that have stuck out
Everything was and quot;Aand quot; quality, except for punctuality. About five minutes before they were scheduled to arrive, Michelle called to let me know that her previous job had gone longer-than-expected. She confirmed that we could accommodate the new timeframe (which was fine), and they arrived about 45 minutes later. While this wasn't a huge problem, I would have preferred notice quicker (even just a quick text as I know they were busy in another house) because we rushed through lunch out to arrive home in time for them. Other than that small thing, I was pleasantly surprised by the entire experience. I am a and quot;control freakand quot; type about cleaning, but Naturally Clean did a great job! I will def. call them when needed in the future! And, I feel comfortable having them in my home when I'm not here- which is a big plus!
As a new mom of a 4 month old, getting the house sparkling clean fell pretty low on my to-do list... there simply just weren't enough hours in the day. After a while, the clutter and rogue dust bunnies flying across the floor were enough to make me nearly go insane. I needed help.
After asking several friends and neighbors for house cleaner recommendations, I finally found Michelle and Jesse of Naturally Clean. Once I found that they used eco-friendly Mrs. Meyers products, I was pretty much sold. With a baby in the house, and crawling in our imminent future, safe products were a huge priority. Happily, they were able to schedule me for less than a week from my call to them.
They wasted no time getting to work, and were super friendly and professional. I really appreciated the initial scrub to get my house back in shape (and restore my sanity.) They did an excellent job cleaning, paid close attention to the details, and did a fabulous job of arranging all of my random nick-knacks back on the shelves. Michelle even put out a few framed photos that I had forgotten about and had stacked on a table!
Overall, I'm very pleased, and scheduled them to begin coming regularly. So happy to be supporting a local start up and having the peace of mind that my home will no longer suffer from new-mom housework neglect syndrome.
"Even though we do feel responsible for the damage sustained to this customer’s, we made an offer of $600 toward their 5 year old used TV in good faith because we want to make sure our customers are satisfied and happy. We were on vacation visiting family when the TV was allegedly broken by our company. Since we are the owners and operators of this business, my mother gracious volunteered to work our residential customers that week. This customer told my mother how excited she was to have the house cleaned as she was expecting guests later that day. However, the customer told us that no one was in the house the entire day except my mom to clean. She also said how pleased she was with her service, and thanked us for responding quickly while we were away. The incident occurred the first day of our vacation, and I explained to the customer that we could not do anything until we returned. The first day we were back in town, this customer and her husband berated us over the phone about how we have “dodged” their emails and phone calls, and we should have taken care of this while on vacation. However, we have an email and phone record between this customer and her husband that is dated within 24 hours of every customer inquiry, and explained that there was no way to take care of this until we were back in town. She and her husband insisted that we file an insurance claim, and should have while were on vacation. We explained that the damaged property was under our deductible and the insurance would deny this claim. They insisted that we call the insurance company anyway, and we did so the next morning. After consulting our insurance agent, it was clear to proceed without filing a claim for property damage valued below our deductible. In a conversation with our lawyer, regardless of settling with or without an insurance claim it is common practice to sign a settlement agreement waiving rights to further legal action and disparaging remarks as an amicable agreement is reached. Three days upon returning from our vacation, we offered this customer a settlement and they refused it, demanded more money, and reserved the right to speak negatively about our business. After we informed them that we would not negotiate our more than fair settlement, this customer underhandedly went behind our back spread negative information to their community on social media, and filed a frivolous insurance claim on our insurance policy. They complained that this issue has dragged out to week four from the incident, but it is only their fault for not accepting a more-than-reasonable offer weeks ago. We have yet to make an excuse for our actions or do anything deliberately to delay the resolution of this issue. Yet this customer has been consistently dishonest and ignored our numerous requests for information so that we could provide a fair market value and reasonable settlement for their damaged property. Honestly, we wish the customer had waited more than two days after we were back in town before filing a claim on our insurance behind our backs so this could have been resolved weeks ago."
and quot;initial scruband quot; and have signed on for regular monthly visits.
The team of two arrived promptly and took notes on instructions as I walked them through the house. I was home for about an hour and noted that they seem to have a system down pat. They are very professional in manner and focused on their work. We have hardwoods throughout that were mopped, all rugs were vacuumed, every surface was dusted and the bathrooms were thoroughly scrubbed. The baseboards and every window was meticulously cleaned. I could tell that they had moved furniture and items out of the way to clean under and behind. They didn't miss or skip anything that I could see and I felt as if they cleaned my house as they would their own! They even collected and took out the trash, which was a nice surprise! When I arrived home from work hours after they'd finished, the whole house still smelled of lavender. Wonderful!
I love that they use pet friendly Mrs. Myers products. I have tried a few other services from time to time but Naturally Clean is the best I have hired. I am already looking forward to their next visit. I plan to use them once a month, and occasionally more frequently around holidays and/or company. Note: They also offer additional services, like laundering your wool garments! Can you get any better than that?!
Side Note: I was sorry to see the F listing and after reading the account feel MUCH BETTER about the condition of my house! I believe it is the responsibility of the homeowner to prep a house for cleaning. Leaving clutter on the floor and dirty dishes/food around the house (not to mention animal waste?!) is NOT what I would expect any cleaning crew to tackle.
"Thank you so much for the kind words! We are very happy that you are satisfied with our services. We are grateful to all of our customers who share their experiences on Angie's List, Yelp, and other social media sites. With the encouragement from customers like yourself, we keep working harder to make Naturally Clean Charlotte's best eco-friendly cleaning service!"
We are very familiar with house cleaners, having these services for many years (in a large metro area). I gave them a and quot;Band quot; for quality, because we noticed a couple of SMALL items that we will communicate next time (and our and quot;barand quot; is high because we had the perfect house cleaner before we moved!). We are generally very neat/clean and know to and quot;prepareand quot; our home so the cleaning company can do their job! This team did a very fine job under these circumstances, and we look forward to their return.
"Thanks for the review! Looking forward to serving you in the future!"
I'm usually very detailed when it comes to cleanliness and organization but I would definitely think to call them first when I need a break! I would also refer them to anyone who needs their house cleaned.
Big plus... they even cleaned my dog's bowls! It's things like that which make you want to support a business like this.
"Thanks for the support! Glad you are satisfied!"
"We are very happy that you are satisfied! Thank you for posting a review!"
"As with all of our first time customers, when we arrive, we discuss all the areas of the home to clean, not to clean, and any additional requests. We offer residential and office services including the basics (dusting, vacuuming, sweeping, mopping) in addition to cleaning ceiling fans, tops of moldings, and baseboards. In bathrooms, everything is cleaned with Mrs. Meyers or vinegar and water, and floors are mopped, sometimes by hand to get all the nooks and crannies. In kitchens, everything including appliances, inside microwaves, counters, and sinks are cleaned with Mrs. Meyers. I am dismayed that this particular customer was less than satisfied after purchasing an online coupon for $50 for 2 hours of our services. Immediately upon arriving, the homeowner admitted that she never had someone clean her house, and commented on the over abundance of clutter on the floors, counters, and tables and the strong smell of dog urine. We explained that every homeowner is different, and that we try to meet each individual’s needs. Then we asked her to go over what areas to focus or concentrate on. She proceeded to ask us to clean, with bleach – a product we abstain from using since we proudly use eco-friendly baby and pet safe products – the dining room that had been converted to a dog kennel for four elderly dogs penned off to urinate and defecate inside the house. She also told us to lightly dust the living room since no one used it, mop the floors with rags and a special cleaner she provided, and that the bathrooms were not too dirty. We started with the upstairs. I could only dust and organize clutter on a few pieces of furniture in the bedrooms, and my partner spent roughly an hour on hands and knees scrubbing the bathrooms – including behind the toilets. I attempted to dust ceiling fans and the loft area when the homeowner’s son decided to “help” by standing on the bed and dusting fan blades letting debris fall all over the unmade bed. In the loft area presumably used for food storage based on a mini frig and table full of packaged food and beverages, I stacked multiple plates of food out of my way to dust, and picked up garbage off the floor so my partner could vacuum. I peeked into the toy room and could see maybe a few feet of floor space where the son was playing, and a mountain of stuff everywhere. I had no idea there were additional rooms, maybe I just thought a closed door was a closet? We were never told about or asked to clean a guestroom, toy room, laundry room, or weight room. I continued downstairs to the main level, lightly dusted the living room as per the homeowner’s request, then cleaned and organized clutter in the front hallway, kitchen, and dining area. My partner finished vacuuming upstairs, came downstairs and swept the floor twice (cleaning up feces in the dog area) before mopping. The cleaning product provided was in a spray bottle, so we had to squirt the cleanser then mop in small sections. Before we even finished mopping, the homeowner had to let the dogs inside tracking in dirt and grass across the area we had just finished. After we finished, we had 10 minutes left and asked if there was anything else we could do – even offering to mop the dog area with bleach. The homeowner said there was nothing else for us, and asked for additional business cards for her neighbor."
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