MyNewFloor.com

Floors look excellent and the installation was great!

This was supposed to be a simple project, replacing the carpet in two rooms with new carpet and replacing carpet with hardwood floor in another room. The carpet went alright but I doubt their expertise when it comes to the hardwood flooring. They pulled up the carpet and told us that the subfloor was no good for installing the hardwood floor. So, it would cost an extra $400 to pull that up and make it suitable. Ok fine, we agreed to that and thought that was within reason. Well, they do that work and then it is going to be time to put in the hardwood floor, but, now they are telling us they will not guarantee the hardwood floor because, even after doing the subfloor work they asked for, they do not have a completely flat surface to install on. Why did we even do the work on the subfloor in the first place then? We asked to go ahead and cancel the hardwood flooring and do carpet instead. They then asked *US* to pay a restocking fee, which had never been disclosed as a possibility beforehand, of $850 on the unused flooring. That is around 25% of the cost of the flooring, and again, was unused flooring. It is not as though we changed our minds or the source of the issue was on us; they were the ones unable to correctly install the flooring like was originally agreed. In the end we paid $6,500 to get new carpet in three rooms. So we grossly overpaid and MyNewFloor refused to take any accountability in the project. I cannot recommend them.

It was very clear and to the point. The service people did a great job of making me feel like I was a priority. They did not rush me into anything. Even though I talked to a few people everyone was very professional.

Awesome service

The floors in the rooms besides the kitchen are fine. It is the kitchen we really hate. The vinyl tile was left with grout covering the tiles and I could not even clean it off--my husband who is s bodybuilder had to scrub it off. Areas around the appliances are still after 3 years unable to come clean. When I mop, it looks like I have not.

Value for money was unbelievably- they were also extremely professional and reliable.

Alex and his team were amazing. They did great fast work

My experience was great! The estimate was immediately available, Carlo helped me choose the perfect carpet and was so patient with all my questions. The install team was on time and done faster than I could believe. I will absolutely hire them back when I have more projects to complete!

Professional installation with good cleanup!

I am extremely satisfied with my new floors and very impressed with Alex’s and William’s speed and efficiency! They did a beautiful job and cleaned up before leaving. I would highly recommend MyNewFloors to anyone!!

Great experience. The installers were extremely professional, capable, and friendly. It was a pleasure to have them in my home. The floor installation looks great and every effort was taken to make sure it was correct and perfect. Thank you and we would hire them again.

Professional and friendly service from Carlo the sales associate and Thomas and his crew for the installation. ToP Notch service and installation . I highly recommend this company for all your flooring needs. Very detail oriented from seletion to instalation and cleanup! Worth the $$!

We found that we had water damage under our laminate wood flooring. So, we decided to get it replaced. We walked into the showroom. We wanted to get a similar flooring that we had before. However, we were talked into a cheaper flooring. It looked good but was different. However, it fit with our room color scheme. After it was installed, we noticed dips and it felt like an uneven floor. They told us that it was a hanging flooring. That the uneven feeling would go away in a few weeks as the floor settles. That never happened in some areas. So we now have dips in the flooring. And there is this loud clacking sound that the flooring makes when walking across it with high heels. It makes the floor seem cheap and fake. Also the texture feels like a hard plastic under the bare feet and while wearing socks. It looks good overall but feels and sounds cheap. Im extremely unhappy with the flooring and installation. The installation seemed rushed. It was scheduled for 2 days and they took a day.

Our experience from start to finish was wonderful. I was very impressed with how professional everyone was. Carlo Garcia and Evelyn were great to deal with. The crew that came out to complete the floor install were very polite and friendly. They did a great job. We absolutely love our new floors and would highly recommend My New Floors to anyone.

Very professional and reasonably priced. We love our new floors.

Despite the delay in start time I am overall satisfied with the flooring

We had new floors come out and install not only Wood laminate flooring but also to install new carpet. We had received 3 other quotes for flooring and carpet but NewFloors beat the competition but a lot. The quality of the flooring was great and the quality of the work was absolutely amazing. They were on time, professional, courteous, and worked around our schedule. I would highly recommend them to anyone looking to replace their existing flooring.

The nylon carpet and padding are high quality and we love the feel of the carpet and light shade. It was more prep work than I realized beforehand - almost like packing up the upstairs and moving it downstairs ð ¥µ

Great quality, very professional, good customer service. I am very happy with the new carpet and quick installation. I will say that there were many scuff marks on my baseboards as a result of the installer cutting up the old carpet. I pointed them out and he cleaned them up immediately. I would recommend maybe using some type of protection to avoid that. Otherwise, excellent work!

Pleasant experience.Would hire again

The installers were great they worked non stop and cleaned up after themselves

Carlos came and gave us a quote. Very reasonable compared to other companies. Very professional

The Integrity, The Professionalism, The Immaculate Workmanship, that the entire team at MyNewFloors brought to the house was impeccable. It was all done in the Spirit of Excellence. Everyone from the owners Carlos, the office manager Evelyn to the workers are top notch. Always showed up on time, cleaned up at the end of the day, very professional, respectful, knowledgeable about their jobs and friendly. Our floors and stairs look AMAZING!! Everything exceeded our expectations and also much less than the other quotes I received. We couldnâ t have trusted our homes to a better team! Highly recommend!

Great workmanship, and awesome customer service. Carlos Garcia is very knowledgeable and will work diligently to find what you need. The crew was on point and very professional. Will definitely use again.

Project was made SO easy from start to finsh. Very knowledgable staff and hard working employees. 10/10 would reccomend and plan to use them again in the future.