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Michael & Son - Charlotte
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Michael & Son Services provides expert plumbing, electrical, heating & cooling service for residential customers. We offer 24/7 emergency service, financing options for any size job & pride ourselves on exemplary customer service. We are licensed, bonded & insured with over 35 years of experience behind us. Additional services: Heating & AC Sales, Repair, & Installation - Boilers, Central Air Systems, Furnaces, Heat Pumps, Duct Cleaning, & Aeroseal. Remodeling Basements, Kitchen & Bathroom, Sunroom Additions, Windows, Siding, Roofing, Handymen, & Fireplaces. Restoration Water, Fire, & Smoke Damage, & Mold Remediation.
Business highlights
Emergency services offered
49 years of experience
Services we offer
& Generators., & Waterproofing. Electrical – Attic & Bathroom Fans, Ballast Replacements, Ceiling Fans, Hydro-Jetting, Panel Changes, Plumbing – Drain Cleaning, Sewer & Water Lines, Water Heating
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.036 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 6% | ||
| 3% | ||
| 3% | ||
| 19% |
Showing 1-25 of 36 reviews
Shakir J.
Sep 2021
One of the worst experiences I have ever had! I had the displeasure of having them come out to my home to see why my air conditioner was blowing hot air. He came in and went outside for less than 15 mins and came back in and said my coils in the attic are leaking...WITHOUT GOING IN THE ATTIC, and proposed almost 3000.00 to go up and replace them. Then went on to say that I should honestly just buy a brand new system and forget about the repairs. Me and my boyfriend were so upset because it was clear he saw two gay men and figured we were incompetent and he could scam us. I unfortunately paid for Freon to get my a/c working until I could get an actual professional to come look at it. And surely enough it turns out my coils weren't leaking but my condenser had rusted a hole in it and needed to be replaced and he didn't need to go in the attic to see that! The first person just needed to do his job and do an actual inspection of my system which is what I though I was paying for! These are not professional technicians they are professional homophobic scammers!! And I want my money back and I will drag this company on every corner of the internet until I do! Because the way I was treated was unacceptable!
Mary P.
May 2020
They were great. We used them for a lot of jobs and they were great. Easy to work with and a real nice crew. They were fast, thorough, and did a fantastic job. I like that a lot of the crew were vets.
Response from Michael & Son - Charlotte
"Thank you kindly for your review. We truly appreciate it."
Mary P.
Apr 2018
They did an excellent job, were meticulous and took pride in their work satisfying us one hundred percent! About three years ago I had a humidifier installed by another company which started leaking after two years and stopped working. The humidifier Michael and Son installed has not given us any problems. It also came with a great warranty at a very reasonable price. I will definitely recommend them and absolutely use them, again.
Response from Michael & Son - Charlotte
"Thank you for the A grade !! We certainly appreciate your business and look forward to seeing you again soon."
Dan W.
Sep 2017
They were very prompt. They did a good job. A across the board for those folks. I don't think they really need to work on anything. They did a great job. The person who came out was very, very customer focused, pleasant to talk to, helpful, explained clearly what he was doing, and they were very, very prompt. They took the phone call and on the same call they were scheduling the person and they showed up on time.
Response from Michael & Son - Charlotte
"Hello [Member Name Removed] - Thank you for the awesome review - Please keep in touch !!"
Joe O.
Sep 2017
Paid the $69 + tax minimum trip charge today to learn that it costs $275 for Michael & Son to hang a ceiling fan. Asked the office. "How much does it cost to hang a ceiling fan?" They would not not provide an estimate. "Talk to the tech" So they had the tech (Joe) call me and tell me that he could not provide a price nor a price range until he saw the job in person. His "minimum trip charge" would apply to any other costs, and that he's got great reviews and he'll be "on my side" and that we'd be very happy with his work. Well now he's seen the job and quoted about double what Home Depot or Lowe's would charge to do the VERY SAME job. Some of their customers are happy. Others are not. I'm in the second camp. Rip off alert. Demand a price estimate / price range before you let them into your home. Or call another company who will.
Response from Michael & Son - Charlotte
"Hello [Member Name Removed] - We are sorry that you were not happy with pricing over the phone - We cannot and will not give pricing over the phone - It is unfair to our customers - Suppose we gave you a price and then found out there was much more that needed to be done before we could finish or start the job, that would be a terrible time to mention we will need to charge more - So we have the process in place for a reason - And some customers like lowes and home depot to do their installs and some customers like professionals working in and on their homes - that is probably the specific reason why there are choices available to all of us - We pride ourselves on quality and professional work - cheaper is not better by any means - We would love to be able to serve you in the future please just ask we have tons of discounts we can extend to you - Have a great day"
Kim K.
Jul 2017
unknown
Response from Michael & Son - Charlotte
"Thank you kindly"
Samuel R.
Jul 2017
In the beginning, I felt that the technician was very professional and attentive to my needs. I explained to him what I believed to be the problem and he looked at the blower and did his on checks on the HVAC system. He stated that he knew what the problem was and went to his truck to work "numbers" of how much it was going to cost to fix my problem. I just knew that my issue would be resolved shortly until he came back and told me what he thought my issue was. I was told that he had a "good", "better" and "best" cost that ranged from over $3,000 to $10,000 to resolving my problem which all included replacing my entire HVAC system. I couldn't believe it. I politely declined all options and paid the service fee that I owed for him coming to my house. I then went to Walmart and bought some portable electric heaters to heat the house until I could buy a blower from Grainger. Bought the blower and installed it myself. Problem resolved for only $140. This experience really makes me wonder how many other people that gotten over on.
Response from Michael & Son - Charlotte
"bearings and windings gone in blower motor. also, ignition control board is bad and possibly transformer. blower coming on before ignition sequence begins is evidence board is bad. unable to check voltage out of transformer without changing board first. customer noticed display on t-stat disappearing, could be from weak voltage (less than 24 volts) from transformer. customer taking a day to decide. If this is the invoice you signed for us - Then what the other company did was a bandaid fix - We in good sense will not do that when we know that the temporary fix is just that " temporary " if there is anything we may do for you at all please feel free to call me 703-658-1128 Maurice"
Scott R.
Jul 2017
They didn't pressure us into purchasing anything we didn't need, and the price charged was reasonable. The plumber was knowledgable, friendly, thorough, and neat. It took about 40 minutes to diagnose the problem, and another hour or so to repair. He took pictures and documented everything that was done, and we had the docs in an email before he pulled out of the driveway.
Response from Michael & Son - Charlotte
"Thank you"
Kimberly G.
Dec 2016
John was very thorough. He showed me in detail why I was experiencing connectivity issues and fixed the problem ASAP.
Response from Michael & Son - Charlotte
"Thank you so much"
Pat A.
Nov 2016
The price was pretty reasonable. They didn't have to do much. They set up a date and they came on time. They're always professional, all of them are. They were wonderful. They were great. They were really nice and polite.
Response from Michael & Son - Charlotte
"Thank you so much"
Lorraine E.
Oct 2016
unknown
David D.
Jul 2016
Rip off!! Charged $29 to come give an estimate that was ridiculously high. Wanted $550 in LABOR to replace two floodlights on back of house. Not a new installation, just replace existing fixtures. No running wire, just two screws and three wire nuts per fixture. What a joke!!!! I guess the jokes on me for agreeing to pay to get an estimate...
Response from Michael & Son - Charlotte
"We will be more than happy to refund you the $29 dollars - This is of course a review site for skilled labor - We would be more than happy to give you a discount if that is what you need ? Please call me 703-658-1128 Maurice"
Mike S.
Jul 2016
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David P.
Jul 2016
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Cheryl O.
Apr 2016
unknown
Response from Michael & Son - Charlotte
"Thank you so much for your feedback - we look forward to working with you on a future home need."
William M.
Mar 2016
The problem was they charged me way, way too much. They had said they would have to be drilling through the studs in order to run the wire. Instead of taking them three or four hours it took them an hour. They did not make an adjustment to the price and charged me the same price while taking one-third or one-fourth the time. Mainly because they had budgeted for the worse case and it was the easiest case. They did not even offer, being as it was easier, to deduct so much for this. I was unhappy with that. They seemed to know what they were doing and they were responsive. They were right on time.
Response from Michael & Son - Charlotte
"We called this customer and Mr. [Member Name Removed] said that we did not perform any plumbing work for him. He said that another company did and he received a phone call asking him to rate this company. He is not sure why this review was posted for Michael and Son."
ROBERT M.
Mar 2016
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Response from Michael & Son - Charlotte
"Thank you so much for your feedback - wishing you all the best!"
Mike S.
Mar 2016
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Response from Michael & Son - Charlotte
"Thank you so much for rating our service, we look forward to working with you on a future project!"
Susan H.
Mar 2016
unknown
Response from Michael & Son - Charlotte
"Thank you so much for your feedback! You can call us anytime you need electrical work and request him again!"
Gracie W.
Mar 2016
That did not work at all. Very bad experience, until I had to call them and ask them to come and pick it up. I didn't pay them anything cause they didn't get finished. They called the electrician and he never approved it because everything in that box was wrong. They were going to burn my house down. So I haven't paid them, they came and got their stuff. Because the electrician came out twice and the electrical stuff that they done it still wasn't finished. They couldn't get it right. So the electrician told me that if that thing was to come on then it would burn my house down.
JD S.
Mar 2016
They did a pretty decent job.
Cheryle S.
Mar 2016
unknown
Romola R.
Mar 2016
unknown
Rene H.
Mar 2016
unknown
Emily W.
Jul 2015
unknown
Licensing
State Contractor License Requirements
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FAQ
Michael & Son - Charlotte is currently rated 4.0 overall out of 5.
Michael & Son - Charlotte accepts the following forms of payment: CreditCard
Yes, Michael & Son - Charlotte offers free project estimates.
No, Michael & Son - Charlotte does not offer eco-friendly accreditations.
No, Michael & Son - Charlotte does not offer a senior discount.
Yes, Michael & Son - Charlotte offers emergency services.
No, Michael & Son - Charlotte does not offer warranties.