METRO-GREEN SCAPE INC

This was a big deal purchase. It went very well. We would not have done anything with the lawn with them. It was probably just tree trimming services. They could have had a little better cleanup. They got back to me very quickly when I asked for a time. They were very polite and did what they were supposed to do.

Terrible - came back to fix leak twice (same leak).  Heads were replaced but alignment was off - they were pointed to the neighbors

Took 2 months to get them back and do it right

We hired Metro because of the scale of the project. We felt they had the resources (personnel and equipment) to manage the project well and hopefully minimize our involvement. They promote turn key project management utilizing their own staff as well as sub-contractors. The project started in late March with a goal to complete by June 1st. We finally wrapped this up last week. We lost a couple of weeks due to weather but the majority of the delays were a result of poor project management.
There were numerous challenges along the way. Some were significant and some were minor. I will not attempt to list them all but a few examples are:
- The design plan was not accurate and resulted in a miscalculation of materials. Metro agreed to split part of the additional cost but we ended up over budget as a result. The correct version of the design plan was not provided to the deck builder.
- A couple of the brick columns in the fence line and around the deck area had to be rebuilt/modified. Two of the fence columns were not the correct height. The deck columns were not finished down to the ground level and had to be modified. The result was additional delays on the fence and deck installation.
- The correct plants were not ordered and many of them were rejected due to quality. The replacement order was also incorrect but eventually replaced.
The issues were eventually addressed and I do give Metro credit for not giving up on making the end result acceptable to us.
We were pleased with the hardscape installation (pavers and masonary work). They took their time and took pride in their work. The deck builder did nice work but was very slow. They were conscientious of the quality of work and offered some nice changes to the design plan. The fence subcontractor did nice work but was delayed due to the brick columns. I was not impressed with the landscape and irrigation crews. I felt they were on a rushed time schedule and were only concerned about finishing the job. The irrigation was left poorly adjusted after numerous requests to set the heads correctly. This made it difficult to care for the newly installed sod. The project managers were polite and knowledgeable but seemed to lack the ability to communicate throughout the crews. I felt that part of the issue is that more than one project manager was involved which lead to breakdowns in communication. Also different/random crews would show up to finish parts of the project started by other crews. This lead to mistakes and lack of continuity. Overall the crews were polite, professional and kept the jobsite fairly clean.
In my opinion, many of the issues revolved around poor communication and implementation with in the company and with their sub-contractors. Many of these issues could have been avoided with better project management. We invested more time in the project than should have been required and this created more stress on us than necessary. We also felt the need to check the accuracy and quality of the work throughout the project and prompt Metro for follow up too often.
As stated earlier, we finally made it through the project approximately 3 months late. The end result was satisfactory. I do give Metro credit for their diligence to finish and keep us happy but probably wouldn't use their services again.