Maye Heating & Cooling

They do great and just retired. We have always used them for many years.

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Three people came out. The area was very clean. They put protective pipes in front of the air conditioner to keep cars from bumping into it, they filled them with concrete, and then they smeared concrete on the outside of the pipes, so they pipes are all smeared with concrete. That's the reason I'm giving them B. You know how you drive up to McDonald's drive thru and they have those pipes standing up to keep you from bumping their building, they're nice and smooth pipes painted yellow, well they put pipes like that but on the ground between my air conditioner and the  driveway, and instead of painting a pretty clean pipe, they smeared cement all over the pipe.

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The workers are very friendly and professional. We started using them because we rented a house at one time years ago and they did the maintenance on that rental house and we have used them ever since we had our own home.

It went great. There were no problems.

I would recommend them. They were all good.

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Maye Heating and Cooling of Charlotte was just great. They are a family run business who have been in business here in Charlotte, NC since 1955. They have been servicing our Trane units since our house was built ( 1999 ). But the units usually worked fine until recent years when they just started wearing out (after 17 years). They have always been prompt to come out and always did great work. The office manager is a pleasure to work with, and knows my voice. She calls me by name when I would have to call them and after introducing myself she would say... "Oh, I know you, Mr Stone".

When we decided to replace the entire air conditioning and furnace units, Greg Plunkett, their Sales Rep, came out at my wife's and my convenience and he was great to work with. After a productive meeting at my home with Greg, we settled on the units that were best for us and at a good price. The workmen came promptly and right on time, and were very personable and professional. They were Teddy, Chris, and Chad and they worked quickly, quietly and cleaned up both days they were here and took away the old units and debris. They explained things and answered all our questions.

The new units are quiet and more energy efficient. My monthly heating and cooling bills will go down so this is a way to slowly recoup some of the price of the units. We have been enjoying the nice cool air through this particularly hot summer since the units went in.

I would highly recommend Maye Heating & Cooling to anyone. You will be rewarded with good, old fashioned service and skilled, courteous service technicians. They wear coverings over their shoes and put down blankets on exposed carpet areas. 

We are long-time customers of Maye and will continue to use them in the future. ( Although with the new units installed now, we probably won't have to ! ).

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They always do a good job & they never try to sell me anything I don't need.

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We have noticed and have experienced actually previously long before we started to use them, there are other companies here locally that come in and they're very professional and they definitely advertised a whole lot. But, when they get to our house, they want to really sell you on everything. They want to change your unit. Your unit, regardless of what might be the case, and they did want to get rid of them. They're not about maintaining or building a relationship with you dearly, and these people are. They come in. We have to change a unit last year. They worked on us on finding the best price. We noticed that this unit, because we have two units, is going to go probably any day now, but as long as he'd work, they don't want to do anything about it. Their point of view is, yes it's old and it would go at any point in time, but until it goes, if it's working why replace it? So, that kind of attitude is nice because you don't feel like you're getting couched.

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Their new install prices can't be beat. Their service is top notch although sometimes difficult to schedule. We have personally known the owner, Gene Mayes, for over 25 years and he is a very honest person.

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They have always been a great company to work with. No complaints; we are loyal customers for life b/c Maye Heating and A/C have been
a loyal, provider of services to us.

It's a smooth, easy process to schedule our and quot;check upsand quot; - in fact, they call us to schedule so we don't have to keep track of it. THe techs are very thorough with their checks and any diagnostics, explain everything well, and are generally very helpful. Office staff are on top of everything too.

As stated in other comments, every step was professional. They started with the top of the line product recommendation. A little more than I wanted to spend. Two hours later another proposal for a comperable system within my budget. |It was installed in one day. I went to work in the am., my son hung out at the house, when I returned that night, the house was warm. There wasn't any mess to clean. No surprises, up front with every thing. They even did all the product registration and sent off for my Duke power rebates. |I can't wait till summer when I can turn on my AC and be cool.

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