Matthews Moving Systems Inc

i requested an estimate and recv'd one the next day. set up date and time frame (which was P.M.)
got a call the day before to confirm, they also narrowed time to 1-3 pm.
at 1:45 they called said it'd be an hour, showed at 3
got to new location in reasonable time unloaded
nice guys, worked quick and careful

unknown

unknown

unknown

unknown

They were absolutely horrible. I wouldn't recommend them. They didn't even call me. I had to call them when they were hours late and then they wanted to charge me for my move. The workers did a great job, but not the company itself. I would not use them again.

The very beginning of the process went fine. On the day of packing 4 individuals came to do the work. The estimate for packing was approximately 4/5 hours. As the day went on it was very apparent 2 individuals were not interested in packing. The lead had to continuously point out items needing to be packed. I had to point out to the lead where 1 of the individuals just put some tape on a box containing dishes instead of properly packing. 5 o'clock came and they were not finished, but 1 of the individuals had an appointment at 6. So the lead told the 3 other individuals to leave. The lead tried to make sense of what they had done in the garage, but it did not appear they were able to figure it out. The lead told me the loading crew would pack all remaining items. I walked through the house after they left and found countless items they failed to pack, including 1 entire cabinet in the kitchen. An interesting part of the packing was they used previously used boxes. The boxes were marked with other customer's names and room locations. I contacted Michael the next day to share my experience, but I all I heard was everyone is expected to do a thorough and complete job. The overall packing job was average at best. The loading crew arrived the next day and the lead's first comments were he understood there was some packing they would need to do. I acknowledged yes and he said this is not unusual. The crew appeared to properly wrap our furniture. The only challenge was they did have the appropriate tools to take our furniture apart. The unloading was done by 2 of the 3 individuals who loaded. A local 3rd individual joined them. The same challenge occurred, they did not have the appropriate tools to put the furniture back together. Overall the loading and unloading went well. The local individual was outstanding. While we were unpacking the boxes, we discovered a very inappropriate hand drawn picture on some packing paper. I shared this with Michelle Matthews, but she was not interested. She did not even apologize. The biggest challenge for me was when I began dealing with Michelle Matthews relative to the claim process. It took several requests before Michelle sent the claim form which I completed, along with pictures, and immediately returned. I heard back from Michelle saying since I took out the additional insurance with a $500 deductible, Matthews Moving would not pay anything toward the repair. Here are the circumstances around why we took the out the additional insurance. My wife and I met face to face with the estimator and the manager who handles the scheduling to discuss our options. I specifically was looking to cover our liability in the event the truck was in an accident and all the contents were destroyed. Thus our choice. At no time did either of the individuals ever tell us this would apply to repairs and /or replacements. I understood it to apply to replacements only. Michelle only addressed one of the items...our grandfather clock which we had to pay to repair. When I expressed my dissatisfaction, never heard from Michelle regarding the other 2 items. I chose Matthews Moving because they were a local company in the Charlotte area and are family owned. Obviously a bad decision on my part. The owner really needs to evaluate the management personnel. Our horrible experienced cost Matthews 2 future moves. 2 of our friends are moving this year and wanted our feedback.

.

I used Matthews Moving Services for a move into storage (I paid them storage fees for 8 months) and then an interstate move to my new home.  They broke 2 expensive, new dressers of mine.  Although I secured $100,000 worth of insurance coverage and paid them $500 to do so, they refused to pay to repair or replace my dressers.  After $10,000 worth of payments from me Michelle Matthews send me a vague email stating she had gotten a "repair quote" for $90 and my deducible would cover that so I'd be responsible for payment.  She never provided any evidence she even got a quote.  Then she disappeared.  I could not get her on the phone or email to discuss the issue.  She was always "out of the office"  I am pursuing legal action for insurance fraud and $90 would not come close to repairing the 2 mirrored dressers they destroyed.  They are careless, irresponsible and running insurance scams.  If you check out their BBB profile you will see numerous claims EXACTLY like mine.  They should be out of business.  Do yourself a favor and DO NOT use them.

We decided to use Matthews at the recommendation of a neighbor.  Their price seemed reasonable and we agreed on a move date. 4 guys showed up with a truck on the agreed date and proceeded to load the truck.  The move took close to eleven hours.  It was a disaster. A majority of the furniture was damaged in some way - nicks, scrapes and cracks.  Our baby crib was broken.  The lock on my craftsman roll-away tool chest was loosened to the point where it almost falls out (not even sure how this is possible). Our still relatively new (1 year old) dryer was deeply scratched on one side as the guys attempted to bring it in to the laundry room. The washer/dryer hook-up job seemed less than professional.  A number of large smudge marks were left in various rooms in the new home (after we just had the entire interior painted, urggghhhh).  The old house also received a number of smudge marks as the guys removed the furniture.  The front door was not properly put on the old house resulting in a squeeking door and unsightly hinges. Finally, the guys missed the grill during the move (although they did send two packers to move it the next day after we called about it).  We filed a claim for the damages and are waiting to hear back.  It's been over two weeks now and we continue to wait on a resolution for the damages.

unknown

unknown

The guys arrived on time and worked hard only taking a short lunch break. They were very careful with and wrapped our furniture. They had quite a time moving our very heavy credenza up to the 2nd floor office area at our new townhome; but they did it without any damage to the credenza or our stairway, walls or ceilings.

I was extremely pleased with them and would use them again without qualification; and have recommended them to friends.

It was great, the guys were wonderful!!

We had a great experience with Matthews Moving.  The crew was very hard working, easy to deal with, and trustworthy.  We did our own packing, but they were very thorough with wrapping the furniture and handling everything with care.  We had one little scratch on our kitchen table, but everything else was perfect.  They accidentally left a small piece of wrapped furniture on their truck after they were done unloading....discovered it on the truck several days later, and called us to let us know they were on their way to deliver it to us.  They were careful with the walls during the loading and unloading process and carefully covered the hardwood floors to protect them.  The loading crew (day 1) was a little messy (empty rolls of tape and cellophane and empty soda cans and water bottles everywhere!), but the unloading crew (day 2) cleaned up every single scrap of trash and really worked hard to to meet our timeline at the end of the day.  They did misjudge the weight of our belongings and could not fit everything on the trucks on day 1.  They had to go back on day 2 with an empty truck.  Luckily, the new homeowner was okay with this.  This miscalculation also resulted in a big price difference.  However, we were pleased with their overall service and we would use them again.

The movers were very punctual.  They reviewed all necessary paperwork including the items that needed to be moved ( the entire home).  The orginal quote was that the moving would take approximately 7-8 hrs.  This included loading and unloading, no packing.  The move took 11 hours!! There were 4 movers and at one point there was discussion of having additional assistance.  Not only did the move take longer, my French Door Stainless Steel refrigerator was damage with scratches and a dent.  in addition, a wall in my home was damaged. I was instructed to complete a claim, which I did.  Once the claim processed, I received $150 to "fix" a $2500 refrigerator.  I was disgusted and disappointed.  Now I have to live with a damaged refrigerator or pay to have it replaced.  NOT A HAPPY CUSTOMER!!!!

This is an example of one bad apple spoiling the whole moving experience for us, The days that the house was packed went smoothly and professionally. The team worked well together and I had no concerns. I was taken aback, however, when one of the five men asked to use the bathroom as soon as he arrived and when I agreed, really stunk up the place. I let that go and then later in the day my daughter showed me her bathroom where someone had defecated in her toilet and not flushed - unpleasant but I let that go too. It was very hot and the work was difficult. The men left, we gave them a good tip and the contents of our freezer.

An inspector for the buyers was in the house checking on repairs and came to me asking why all three doors were locked on a jack and jill bathroom upstairs and the fan was on. I had no idea and popped the lock to check what had happened. I will never forget the scene. The toilet was full to overflowing with feces, my daughters monogrammed towels had been used in attempt to mop up some of the disgusting mess and a waste basket had also been bought into service as a scoop. Someone had been unable to flush and just left it for me to clean up.

My husband and I were disgusted and immediately called the company. They were extremely apologetic and promised to find the culprit. I said I did not want the same men to unload our furniture and expected a discount. They agreed to this.

The unload went very well with a hand picked top team of men who shared their disgust at what had happened. However, the owner decided that the 10% discount we had already received from an Angies List coupon was enough and refused any more compensation saying" I should put it on the claim form". I find it hard to see how I can claim disgust and shock at having to clean up someone else's bathroom wastes.

I am sorry to write a bad review of a company that had good men in general that worked hard but a good company should compensate clients for the mistakes of it's employees and I didn't feel that I was treated fairly.

These guys are excellent.  I have used All My Sons for 3 moves and can compare the two.  Matthews Moving is night-and-day superior.  Their crews are much more professional.  They also completed my move without damaging either my furniture or my house, which I had just come to expect as part of the process.  There was a miscommunication on the day of my move and the packers never showed up.  However, that didn't phase the moving crew.  They improvised with boxes I had left over from my last move and what was on hand, such as hampers and laundry baskets.  They also finished early and were a couple of hundred dollars less expensive than their estimate.  What other moving company can you say that about??
I have since recommended Matthews to two colleagues who also moved this summer.  Both have has similar great experiences.  If you are moving in the Charlotte area, these are the guys to use.  I will definitely use them again.

I am actually using them again on Monday.

unknown

unknown

unknown

Fantastic, professional, well-organized company.  Please to deal with from the people at the front office to the
hard working movers themselves.  Would highly recommend them!

.

We were having 4 dressers, 2 beds and a few other misc. items moved from Georgia to North Carolina.  The 6 main pieces are all high quality, cherry/mahogany wood, well cared for bedroom pieces/set from the 1850's.  So, we were very interested in finding a company that we thought would take very good care of these items.  I contacted Matthews Moving and discussed the situation with them over the phone.  They were pretty helpful and answered all of my questions.  We were deciding between a few companies but chose Matthews Moving because of their knowledge/helpfulness on the phone call as well as their reviews here on Angie's List.  They came to pick up our items in GA on time and seemed to be quite thorough.  The problem occurred in the delivery of the items.
As the two workers were bringing items in one of them told me how a piece above one of the mirrors looks like it broke off.  Upon looking at it we both agreed that it was probably something that had been broken previously and was glued back on at some point.  He asked me if I wanted him to use gorilla glue to glue it back on and I told him no.  I said that we would take care of it.  He handed me the piece that broke and did not glue it.  About 30 minutes later, all of the pieces were moved into my home and the men were upstairs putting the beds together. Suddenly there is a very loud crashing sound.  I called up to them to ask what happened and they did not answer.  So I walked upstairs to see for myself.  When I got up there they told me that the headboard of the bed fell over and showed me a small 7-8" piece that cracked off of the back side of it.  I told him to set it aside.  While I was not happy, I was VERY understanding because mistakes can happened.  He explained that we go through the claim process to deal with it.
Shortly after they finished putting the bed together, putting the mirrors on the dresser and vanity they moved on to put the next bed together downstairs.  As they were doing that I went upstairs to check that everything was in place.  When I got up there I was astonished to see this yellow foaming glue seeping out of the top section of the entire headboard!  Unfortunately, what the worker told me happened when the headboard fell (that just a small piece cracked off) was not the truth. He failed to mention that the entire top of the headboard broke off.  And, when I originally came to ask what happened, he was hiding it from me.  How's that for integrity!
Thank goodness I went up there when I did because the glue (that was a foaming mess) had not completely dried.  If it had, it would have been nearly impossible to  (A) get the broken piece off and put back on the correct way and (B) get they yellow foaming glue off of the bed.  When I told the worker that this glue had to be taken off of the bed immediately or else it would ruin the bed he worked very hard to get it off with me.  He knew at this point that he screwed up.  When I asked him what he used he pulled a small travel size bottle of Gorilla glue out of his pocket.  Nice, the man travels with Gorilla glue in his pocket.  I guess it's a trick of the trade.  As noted earlier, I had already told him that I did NOT want him to glue a piece back together, why would I have felt any different about it now!  We were able to take the two pieces apart and feverishly scrubbed the glue off of the wood.  It did not all come off, but at least most of the glue that was showing came off. 
They finished putting everything together, told me how to handle the claim process and left (without a tip - just for the record).  Later that evening as I was making the second bed downstairs, low and behold, guess what I found?  More Gorilla glue!  Yep, apparently they had crack a piece off of the footboard of this bed, glued it back together and never told me about it (and I did not see it while they were here because this side of the bed was pushed up against the wall ).  Since I did not see it until that evening, it was completely dry with a yellow hard foam all around the post.  I called the company at 9pm and left a message. 
At 8am the next morning I called the company and told them of the situation.  While the individual that I spoke with told me that the workers are not supposed to try and fix anything, he was not very apologetic either.  He quickly passed me on to the individual who deals with claims.  The only reason why I did not give this company an F grade is because after all of this happened, they did handle this situation appropriately (for the most part).  They had a separate crew come and pick up the damaged pieces and brought them to a repair company that deals with antiques.  I was very clear on my expectations at this point and they were willing to oblige.  Unfortunately the repairs took almost 2 weeks to complete and my kids did not have beds for a while.  I had to call the repair company to move the process along.  Once they completed the work, I then had to call Matthews Moving to get them to pick up the pieces and deliver them.  It should not have taken that much hand holding on my part.  However, the damages were fixed (of course it is not exactly in the condition that it was in before being moved, but it is close).
I am grateful that Matthews Moving fixed the problem, but I will not use them again, nor can I recommend them.  You are only as good as the crews you send out.  The lead of this 2 man crew told me that he has been with the company for 14 years (the other individual had been in the business for 25 years, but I don't know how long he was with Matthews Moving).  I do not believe this is the first time this has occurred.  He clearly had learned to travel with a small bottle of Gorilla Glue in his pocket.  Integrity is a big deal.  These two gentlemen did not have any integrity and that affects Matthew's Moving's reputation as a business.  It is also very unfortunate that these beautiful antiques could survive the Civil War, but barely made it through a weekend with Matthews Moving.