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About us
When you're looking for quality, professional house cleaning, and maid services in East Charlotte, North Carolina for the Mint Hill and surrounding areas, give MaidPro a call. We love to clean and it shows! MaidPro is the premier house cleaning service in Mint Hill and surrounding areas. Whether you want weekly, bi-weekly, monthly or just a one-time detailed cleaning, we'll design a unique cleaning service around your needs, your lifestyle and your budget. While our specialization is in sanitizing kitchens and bathrooms, dusting, baseboards and floors, we don't skimp on other areas. Our customizable 49-Point Checklist ensures that we cover all the bases every time we do your house cleaning. We guarantee that you'll be satisfied! We are locally owned and operated, and as members of the community, we are dedicated to providing personal attention and quality care. Our maids are background checked, professionally trained and bonded. You don't have to sign a service contract, and you'll find our home cleaning services remarkably affordable.
Business highlights
18 years of experience
Services we offer
Residential House Cleaning Service.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.618 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 6% | ||
| 0% | ||
| 6% |
Showing 1-18 of 18 reviews
Mary B.
Mar 2019
It has been an excellent service. Our services is every 4 weeks and it given my family (especially the kids) pride in keeping the house clean. Our home shines brighter because of the help of MaidPro. For details our house is 2500 square ft.
Response from Maidpro of Charlotte East
"You just made my day, [Member Name Removed]! We aim to please and a pat on the back feels so good. Thank you very much!"
John L.
Jun 2017
I can't grade the price because I had nothing to compare it with. I granddaughter did it and I just paid it. They did a nice job when I was down there. They were there when they said they were coming. It's not so easy for a company like that because they're going from house to house so it depends, but they were there within the normal range. For the whole house it was $155. For just the downstairs it's $115.
Response from Maidpro of Charlotte East
"Thanks for the review [Member Name Removed]! We really appreciate your business."
Felicia R.
Apr 2017
Okay. Not the best service.
Response from Maidpro of Charlotte East
"Thanks for your honesty [Member Name Removed]. Honest feedback helps us to improve. I have taken action! The person who serviced your home has been replaced and we have also made changes in our training process. If you would like to give us another shot in the future your first 3 hours of service is on the house."
Sharon W.
Apr 2017
Brendan was on time, pleasant attitude, did a complete, thorough house cleaning
Response from Maidpro of Charlotte East
"Thank you [Member Name Removed]. Please let me know if we can ever improve in any way. We appreciate you very much and we want to WOW you for years to come! Warm regards, Kurt"
James S.
Oct 2016
The crew did a great job. I would recommend them for your cleaning needs.
Response from Maidpro of Charlotte East
"It is such a pleasure to serve you!"
Cara V.
Aug 2016
All cleaners have been wonderful. Always prompt & courteous. My house is spotless after they are there. Cheri is the very best!
Response from Maidpro of Charlotte East
"I agree that Cheri is the best. I am so glad she is on our team. Thanks for your kind words."
Darci D.
Jul 2016
TERRIBLY...During the cleaning service one of the two cleaners broke an engraved art piece we purchased on our honeymoon, which was hanging on our wall. Neither of them made any mention of having broken it, instead, they took the broken pieces and shoved them behind the artwork, hoping we would't notice. This piece is irrepla
When I brought this to the office manager's attention and explained that I couldn't simply replace the item that they broke, and that it held sentimental value, she asked me to give MaidPro East another chance. I most certainly WILL NOT. It is dishonest and unacceptable to break something in someone else's home, and to then cover it up.
In addition, they never mopped our tile floors, which is the primary reason I hired them in the first place, as I have been experiencing back pain. One would think that mopping kitchen floors (tile) is standard, but apparently it is not with this company. I asked them repeatedly to stop focusing on things such as cleaning the kitchen sink and microwave, so that they would have time to mop the floors, but they still never did. They said I would be wowed, instead I am extremely upset that they broke a sentimental art piece that they should never have touched in the first place, attempted to cover it up, and did a poor job of cleaning our home.
When I brought this to the office manager's attention and explained that I couldn't simply replace the item that they broke, and that it held sentimental value, she asked me to give MaidPro East another chance. I most certainly WILL NOT. It is dishonest and unacceptable to break something in someone else's home, and to then cover it up.
In addition, they never mopped our tile floors, which is the primary reason I hired them in the first place, as I have been experiencing back pain. One would think that mopping kitchen floors (tile) is standard, but apparently it is not with this company. I asked them repeatedly to stop focusing on things such as cleaning the kitchen sink and microwave, so that they would have time to mop the floors, but they still never did. They said I would be wowed, instead I am extremely upset that they broke a sentimental art piece that they should never have touched in the first place, attempted to cover it up, and did a poor job of cleaning our home.
Response from Maidpro of Charlotte East
"Hi[Member Name Removed], I want you to know that I am sincerely sorry about the breakage in your home and for the poor quality of service. We have a 99% satisfaction rating and we would like to keep it that way. Therefore the employee that was responsible for the breakage and poor service was immediately terminated for not reporting the breakage. Breakage can happen but dishonesty is not acceptable. I honestly do not recall being asked to not touch anything. Cleaning a home actually requires that we touch everything in the home and eventually breakage in inevitable. However, the dishonesty and poor service is not tolerated. As a reminder, the "second chance" we asked for was for cash value of the breakage and a free re-clean which still stands. Just call me and I would be happy to do that for you. I also want to remind you that your cost was $0 as we never charged you for the clean. Unfortunately we are not able to replace sentiment. We feel terrible about that and we are still willing to do whatever we can to resolve the issue. We are always willing to do the right thing."
Nicole C.
Jan 2016
MaidPro has been doing a great over the past few months with cleaning my house. They have listened to my feedback and taken action based on that. They are paying special attention to the areas that I'm the most picky about. They even go above and beyond with communication and special touches around the house. The kids love to see how Ashley will set up their stuffed animals on their beds/dressers. This is the longest that I've kept a company cleaning my house!
Response from Maidpro of Charlotte East
"Thank you so very much [removed member's name]. Your satisfaction is my priority!"
Helene W.
Oct 2015
unknown
Response from Maidpro of Charlotte East
"Such a pleasure working for you! Thank you very much!"
Barb T.
Sep 2015
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Response from Maidpro of Charlotte East
"Miss you! Can you move back here???"
Reginald S.
Sep 2015
It went well. They are fine.
Response from Maidpro of Charlotte East
"Thank you for your honest review. I sincerely appreciate it. I certainly will work on improving areas where we were less than perfect."
Rudy S.
Sep 2015
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Response from Maidpro of Charlotte East
"Thank you so much! We appreciate your business."
Carol L.
May 2015
unknown
Response from Maidpro of Charlotte East
"Thanks [Removed Member Name]. We are so glad to be working for you. Please continue to let us know how we are doing. We want you to be thrilled with MaidPro for years to come!"
Eric F.
Mar 2015
They followed the instructions on my initial email when purchasing the service. They were prompt in setting up an appt that was convenient for our schedule. The crew showed up on time and were busy cleaning the entire time during the service. They were very courteous and friendly to my wife as they went about their business. The lead of the cleaning crew (Nicole) was a very good manager and made sure to not only instruct the other workers, but also encourage them and educate then when need be. A cleaning supervisor came during the end of the appt with a white glove and checked on top of doors and doorways, in closets, etc... She did have them clean the master bathroom shower again as it was not up to her standard. We would definitely hire them again.
Response from Maidpro of Charlotte East
"It was a pleasure cleaning your home. We would love the opportunity to work with you again."
Amanda D.
Feb 2015
We love Maidpro and the quality of service they provide. We always have the same wonderful lady come by and she is nice, professional and does a great job! (Thanks Julia!) We used Maidpro before we moved to Charlotte and they are very consistent in the services they provide and the quality. I am happy to know I can count on this company to employ a great staff that will get the job done great every time.
Response from Maidpro of Charlotte East
"Thanks (member name removed). We are thankful that you are happy with MaidPro!"
Cindy S.
Feb 2015
Service is excellent. Arrived on time, brought cleaning supplies, very professional
Response from Maidpro of Charlotte East
"Thanks for the awesome review! We sincerely appreciate you!"
Doris K.
Nov 2013
I hired them after hearing about their services. They arrived on time to the appointment and their price was reasonable. They do wonderful work! The owner, Kurt, is very nice and I liked everything about their service. I am planning on using them again and would recommend them to anyone!
Response from Maidpro of Charlotte East
"Thank you so much for the wonderful review. We enjoyed cleaning for you and hope to do it again in the future."
Barb T.
Jul 2013
We've been using MaidPro of Charlotte East long before it became MaidPro. These people really like cleaning! For example, I walked into the den one day to find the space between the sofa pillows being cleaned. That's the kind of attention to detail I didn't ask for but was pleased to receive. I trust their workers too! When I leave MaidPro at our house, I don't worry about our belongings. Coming home to a clean, fresh-smelling house is such a good feeling! It leaves me free to attend to the needs of my handi-capped husband. Treat yourself to the results of their work. You'll be glad you did!!
Response from Maidpro of Charlotte East
"Thanks so much. It is always a pleasure to clean your home."
Licensing
State Contractor License Requirements
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FAQ
Maidpro of Charlotte East is currently rated 4.6 overall out of 5.
Maidpro of Charlotte East accepts the following forms of payment: CreditCard
Yes, Maidpro of Charlotte East offers free project estimates.
No, Maidpro of Charlotte East does not offer eco-friendly accreditations.
No, Maidpro of Charlotte East does not offer a senior discount.
No, Maidpro of Charlotte East does not offer emergency services.
No, Maidpro of Charlotte East does not offer warranties.