LOWE'S
Services we offer
AND INSTALLTION SERVICES., APPLIANCES, BUILDING PRODUCTS, DOORS AND WINDOWS, ELECTRICAL, FENCING, INDOOR FLOORING, LIGHTING, LUMBER, OUTDOOR POWER EQUIPMENT, OUTDOORS LAWN AND GARDEN, PLUMBING, PROJECT PLANNING, SINKS AND FAUCETS, STORAGE BUILDINGS, TOOLS
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 44% | ||
| 19% | ||
| 6% | ||
| 13% | ||
| 19% |
It wasn?t us complaining, it was actually the Lowe?s installers saying, ?this is not right!? Then they would turn around and ship us 2 doors UPS. The UPS guy shows up at the door and says ?I?ve got 2 doors for you!? I had no idea what cabinets they were replacing. It was a ridiculous thing. It took 9 months until the installer themselves, their own sub-contractor say, ?I think now were are done!?
Doors would go up, finished wasn't right. It was supposed to be a glossy finish and it showed up semi-gloss. Another one would show up and when you would turn it over to the back, it had only one coat on instead of two. You could see the grain of the wood through it. I gave them a ?C? overall because of the aggravation. The installers that they used, they kept on the company that was supplying the cabinets, and they kept coming back. They didn?t make money on that job, I can tell you that. They have to come back, but my wife, I think bargained some price concessions with them at the end. It was a sub-contractor. We didn?t pay the guy, they did.
Another company gave us a bid on the kitchen that we thought was high. So, we went with Lowe?s on price. When we went to the other company and went to Lowe?s, we did not see a big difference in the quality of the cabinets. The cabinets were very comparable, but Lowe?s price was cheaper. If we had known it was going to take 9 months, we would have gone with the other company to have the kitchen redone.
Four of those months, we didn?t have a kitchen at all. That was the bad part. Having to eat out all those meals. We couldn?t put stuff back in the cabinets and stuff like that. The over 5 months was spent on waiting for this cabinet door and that cabinet door, back and forth. We were pleased with the final product, but taking 9 months to get it. We?ve three people involved in this. We?ve got Lowe?s, we?ve got the installers and then we?ve got manufacturer of the cabinets. The holdup of the whole thing was the manufacturer of the cabinets.
I don?t know why everything went bad on our job, because I talked to several other contractors and they all used that same cabinet company. On our particular job, everything went wrong to the point where when we talked to other contractors, other people and we talked to the installers. The installers didn?t have it go bad on other jobs they were doing like on ours. Ours was like everything that could possible go wrong on a job. I asked the installer, ?did we choose the wrong cabinet company!? They said, ?No!? It was bad.
In one of the things, they girl ordered wrong. We wanted to keep our granite countertops. When they out and measured, the first time the cabinets were delivered. The shorter cabinet where it goes above the sink, they sink wasn?t in the middle there, it was one cabinet off. There were 30 inch cabinets and 34 inch cabinets. You put the two of them together you get 64 inches. She measured wrong, so the third cabinet was where the 34 inch should be and the 34 inch was where the shorter one should be. When you stand in front of the sink, the sink is not in the middle where the notch was. Just because she, the left unit and the right unit were ordered wrong. She got the total number of inches right, but not the configuration. You want the cabinet on the top to be the same width as the cabinet on the bottom. That was wrong in some cases.
They had to reorder. Then some of the doors that were delivered should have been left handed doors and they were right handed doors. You would have a door instead of opening against the refrigerator, it opens out. You had to stand over where the refrigerator was to open it. Stuff like that. It was just one fiasco after another. The cabinet where you put your garbage thing, they send 18-inch hardware and it was a 12 inch cabinet. I said, ?the trash can won?t even fit into the cabinet. What they had done was the 18 inch cabinet was on the left hand side of the dishwasher and the 12 inch cabinet on the right, it just needed to be the opposite.
Some parts of it was Lowe?s, other parts, they shipped us the wrong stuff. When you are making the cabinets in one factory and the door in another and they show up. You have left handed doors on right handed cabinets. There were ones where the hinges were reset, they were all cut, so now you have them cut on the wrong sides of the cabinets. That is not something you can just putty over, because you painted it in the factory with special conditions and that. You have to ship them back and get a new one. It was really something crazy.
There is a difference in the responsiveness of Lowe?s, the responsiveness of the installers and the responsiveness of the factory. The factory I would give an ?F? to. The installers I would give an ?A? to. Lowe?s, because they did some measuring wrong and that, they get the middle grade. We would not go back to Lowe?s again.
They gave us a really nice professional book that had in it all the sketches, all the cabinet stuff. It was also the schedules to when they do what and what they do and all of that. By the end of the first week they had blown the schedule. They were supposed to come out on a certain day and do the demolition. That came up 3 days late. Think I said, ?well, what are you going to do now!?
In fact, what happened was we had to park our cars in the driveway for about 2 weeks, because the cabinets started being delivered to the house. There was no place to put them in the garage, because the other people had not come to do all the other demo on the cabinets. The demo on the cabinets was held up because the special company that they had that was supposed to remove the granite countertops and store them. The demo guy showed up twice as a matter of fast to demo the cabinets. I said, ?the granite countertops haven?t been removed yet!? After they delivered the cabinets, the girl that was supposed to come from the store to inventory everything, to unpack the boxes to make sure it was all there before they brought the installers in, she took a week to show up. We are 2 blocks from the Lowe?s store. I walk up to Lowe?s all the time. Of course, some of the stuff wasn?t there.
AS PER LOWES REQUIREMENT:
Their measurer came out and the floor was bare down to the subfloor, he measured and was supposed to add all materials needed for the job.
We made sure we told him that the previous floor was two layers of vinyl and laminate and that the new floor needed to be built up so, that under the door jams the difference in height would not be noticeable. (We also showed him photos)
The measurer acknowledged what needed to be done and somehow there was a communication error between him and the store.
On day of install, we told installer (who at the time, we did not know, was his first flooring job) that we wanted the pieces installed randomly.
It was not, several alike pieces are side by side and seams are almost lined up, the floor now squeaks in three places where as, it never squeaked before.
The quarter round and threshold are wrong colors.
The finished flooring job is unsightly.
We brought this to Lowes attention the same day---NOTHING has been done. Their response has always been, we will get back to you in 2 days, which they will never do.
Lowes & Service Pros claim that the floor was installed to manufacturer specifications.
(I am waiting on Clarion to confirm this, but do know, they do not sell that laminate to Lowes anymore)
We have been told "It is a customer problem" I don't even know what that is supposed to mean.
We paid Lowes to do our floor, they are the professionals, they botched it up and it is a customer problem?
We were even told by Kyle Reece (Install project manager) that Lowes never builds up a floor and only measures square footage.
That "little tidbit" of information should of been disclosed to us from the beginning?
The vice president of Service Pros (Gary Morris ) and a field representative from Lowes (Allison) came out to the job site in January as per my request.
Gary claims he knew nothing of the complaint..... this is the level of professionalism we are dealing with, as he did know but wanted to save face infront of Allison. Gary saw how bad the install was and still maintains it was installed to specifications.
As of 2/3/15, Lowes still contends floor was installed per manufacturer specifications and if we wanted it fixed --they will give us a discount-- but, will be $1206.43 out of our own pocket for complete redo. (they offered to provide quarter round--in all fairness, I shall add their contribution, which they claim is $508....LOL)
I have my doubts they can even fix the floor because, they clearly could not install it correctly the 1st time.
I want a complete refund so, I can go with another company. Lowes can take all the materials away!
The last 2 months have been nothing short of a living h***. Lowes & Service Pros took my money and do not care we have an unsightly floor. We can not leave as it is.
I am looking at having to spend $2,500.-$3,000. out of my own pocket for someone else to come in and redo. We were not planning on getting a new floor, the old was fine up until the dishwasher leak.
If we get another company, it comes out of our own pocket, it is a financial burden.
Buyer Beware!
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