Lawn Tech Landscape & Irrigation

Excellent work.

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It went great. Two gentlemen arrived on one of our 100+ degree days. One was the president of the company (James Anderson). They were very efficient and quickly found the leak and repaired it and put my patio back together (after another irrigation company could not find the leak and left my patio dug up). When they finished, he said he would send me a bill for the service. I was pleased with their work and would definitely use them again.

arrived on time, fixed all problems was very professional and friendly

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They arrived right on time. They were friendly and courteous. They went right to work and resolved the issues quickly. They thoroughly explained what work they did. I was very satisfied with the professionalism and quality of work.

Arrived on time, work completed in a timely manner.

Excellent service from first call to last. Provided timely estimate and installation. Professionally done. Was very pleased that they would handle what others might call a 'smallerand quot; job. Would use again in a heart beat!

They were great. You couldn't even tell they put it in when it was all done.

Lawn Tech Landscape and Irrigation did a great job. Their prices were great. It was less than we thought it would be. They listened and they did exactly what we wanted. When we had one problem with one of the lines getting cut. We called them and they came out the next day and repaired it. We are very, very happy with them. Trying to get irrigation systems worked on in Charlotte is extremely hard.

After reviewing potential irrigation companies on Angie's List, we selected Lawn Tech Landscape and Irrigation. The company received very high marks and it seemed to be a reputable company that has been in operation for a long period of time. My wife is a school teacher and was off for the summer so we scheduled a time for Lawn Tech to provide a quote for the work. The company was highly responsive and came out to the house and provided a verbal quote once the assessment was completed. The verbal quote was between $600 and $800 depending on what was found during the process. My assumption being the work associated with repairing the leaking valve since the rest of the work was known.
The quote seemed reasonable and we decided to move forward with the work. We scheduled the work for July 12, 2012 and a team of four came to complete the work. The majority of the work was completed on the 12th but a manager was not available to complete the final invoice so the company came back on the 13th to complete the job.
At that point we received the final invoice for $1,168.64. This was a bit of a surprise given the quote of $600 to $800 this represented an overage of between $300 and $500 or approximately 25% to 80%. My father is in a similar line of business and has run a very small residential remodeling business for over 30 years so I understand the nature of forgetting to factor in a couple of things and running over on others. As a result, despite the overage being substantial we understood and gladly paid the $1,168.64 the day the
work was completed.
Fast forward about three weeks, we began to notice some moist areas in the yard around where a lot of the work had been completed in the back yard. Additionally, the grass was growing well around those areas and the issue became noticeable at that time. Having the work completed a couple of weeks prior we found it coincidental that the drainage in the yard would have changed materially and we had not had this particular issue prior to the work being completed. We even took pictures given the odd nature of the damp spots in the yard in case there were any questions. There was also a micro spray nozzle that had been installed that was no longer working. We decided to call Lawn Tech and have them come re-check their prior work and make sure that there were no leaks, etc. We scheduled an appointment for August 7th but unfortunately it had been raining quite a bit around that time and we had to reschedule the appointment to August 16th.
My wife was home on August 16th when a technician from Lawn Tech came to check everything. His take was there was absolutely nothing wrong with the work that was completed and that the wetness issues were simply a drainage issue partially caused by the settling around the trenches that were dug for the new pipe or alternatively were caused by the tree roots. Again this seemed odd since we didn't have this issue previously so my wife showed him the picture of one of the areas when the rest of the ground was dry and we had not run the sprinklers and he said that it looked very odd, but had no other explanation. It could be how the system drains or something else, we are not irrigation experts and were looking to Lawn Tech to evaluate the potential issue. Instead my wife felt as if she was being belittled with the inference that she didn't understand how water drains. The technician then replaced the micro spray nozzle that was broken and reset the zone times, etc.
When he went to reset the run times at the control panel he noticed that the power had gone out and that the panel had not been reset. As I mentioned the system had been set to and quot;offand quot; since we were having the wetness issues and then he offered another reason for the issues. He said that if the power goes out the system automatically runs once a day and that was the reason for the wet areas in the yard. I am not sure if the system reverts to running automatically if the power goes out or not but I am up early in the morning to walk the dog before work and I never noticed any of the sprinklers running or any wetness on the driveway or sidewalk. Additionally, once the system was reset and has remained and quot;offand quot; we are continuing to experience similar damp spots that can not be explained by a power outage causing the system to run automatically each day. In our mind a proper response could have included an explanation of how the system works and where the connection are or areas that might leak followed by saying that we should turn the system off and once we have a period of dry weather and the ground dries out we will come back out to look at it and determine what the issue might be.
Instead the technician left and we didn't hear anything until we received an invoice in the mail for $93.25 for the services performed, which included a $90.00 labor charge and $3.25 for the micro spray nozzle that was replaced. I am writing the check to pay the invoice as we speak as I needed a little time to digest the fact that I was being charged for the company to come out to inspect $1,168.64 worth of work that was completed a few weeks prior. Additionally, there was no mention of a minimum charge or charge at all for someone to come re-inspect their own work when there was a potential issue at any point including when we called to schedule the appointment or as the and quot;workand quot; was being and quot;completedand quot;.
Needless to say we are extremely disappointed as to how the situation was handled and worst of all we still have not received a plausible reason when we might be experiencing wet areas in the yard. We had hoped that Lawn Tech would stand by their work and strive for higher customer satisfaction. In the end, the best advertising is word of mouth and these situations should not be allowed to happen. Again, in the end there may not be an issue with the work that was completed but in our minds we have not received any information that would lead us to believe otherwise.
Our advice to others is not necessarily not to use Lawn Tech but to learn from our mistakes. You should require a written quote and be aware that you must keep close tabs on the work that is being completed. We would also recommend withholding a partial payment until you have had sufficient time to test the work that was completed and have any questions that might come up addressed prior to making the last payment.

Excellent

great experience all around

Three days after a large rainfall in mid- January, our backyard was still flooded and water was flowing in a steady stream down our driveway. Convinced we had a leak, we called an irrigation company we had used before (not Lawn Tech). The person who came out repaired a sprinkler head but said that we definely had a leak. He said that the only way to find the leak was to completely turn off the system and let the area dry out completely. Once the area was dried, we were to turn the sprinkler system on and wait for the leak to show up. Over three weeks later, our backyard was still flooded and water was still runnig down the driveway. We decided to get a quote for drainage, and called Lawn Tech. (Note-two days before Jim came out, the standing water dried up) Jim from Lawn Tech looked at the problem, but said that before we did anything on drainage, he felt that he could find the leak. We set aup an appointment for the following week. We were very impressed with his knowledge of irrigation systems, topography and understanding of how water and quot;movesand quot; (goes to the lowest point). After testing our system, he stated that we did have a leak, but that it was miniscule would have to be on the side of the house oppisite the flooding. Based on the size of the leak and where it was located, he was positive that it could not have caused the flooding. He did dig up one valve that he thought might be a problem, but could not find a problem. He offered to dig up the other two valve or he could install a master valve which shuts down the system when the control is not on. Since the leak was so small, we probably could have just let it go, but for peace of mind we had the master valve installed.

We were very impressed with the professionalim and knowledge Lawn Tech showed. After digging up the one valve, they not only filled in the hole, but re-spread the mulch

They were very knowledgeable, very responsive, and they were middle of the road in terms of their price, their price was reasonable.

We used this company on two previous occasions this year to straighten out our irrigation system. The company which installed the system (NOT Lawn Tech) installed not only the wrong sprinkler heads but too many heads. Brian, of Lawn Tech, came out here twice previously and reconfigured the whole system so that it works more efficiently.

We also had a problem with the irrigation meter in front of our house near the curb. For 1 year, the hole in which the meter sits has been filling up with water. The City of Charlotte came out 1 year ago, dug up the hole and said it was and quot;run-off,and quot; not a broken pipe. Brian came out today and, guess what--it WAS a broken pipe, was probably was broken during the original installation. The problem is now fixed.

I cannot say enough good things about this company. They are prompt, efficient, professional and courteous. A first-rate operation.

The project went exceedingly well. The crew was punctual and had all of the proper equipment. I continue to use them for all of my sprinkler needs.

We use them on a regular basis and we have used them for many years. We are on a contract with them. I am a very serious gardener and know plants. I do my own landscaping and I have been doing it for years. They are always extremely careful not to damage my plants. They understand how important my plants are to me. When they originally came out and designed where the heads should go for the watering system, they were very careful to make sure that everything would be watered. They have now increased the size of my bed and my plants have grown. They have reconfigured the system to fit the current layout of the yard. Every year when they come back in the spring, they recheck every head to make sure that it not only works but that it is still in the right location to best water the plants that it is intended to water. It is a reasonable price for all they do. Their punctuality is not really important to me with them. I don't have to do anything most of the time, so it doesn't matter when they come. Our relationship with them basically began when this man started this company. We didn't know him before then. We were one of his very first customers. We stayed with him as he created and built his business.

Called the receptionist gave me details, Tech showed up on time, and performed a full inspection. Went over a few recommendation/changes he would make to the system. Paid him, The next day I received a paid invoice and a fully written report. Wonderful.

Brian from Lawn Tech was excellent and patient in locating and making sure each zone was fully operable and that my wife and myself were familiarized with the system, since we had purchased the model home, were from out of state, and needed instruction in the local lawn needs. This individual and his company deserve a solid "A" in all categories of evaluation. I recommend them highly and plan to use them on an annual basis.

Quick response, on time with quality work and the price was right. Walked me through each issue and actions I could take to avoid future problems. Could not have asked for more.

did what they said they would, on time and at the price quoted.

The work took maybe half an hour each year. They did the job and I was required to do it so I had no choice. I would say they did an excellent job, as the reports always passed and went to the city. I thought they were overpriced, but then so was everyone else so maybe that is not fair to them since they charged what the going rate was. I never had any problems with the quality. I called them up every year and let them know we were due again, and they would show up and do it and send the papers in.

It went well. They have a professional receptionist. They came out on time, and the guy who showed up was very nice and experienced. He comprehended the system, which is complex, very quickly and solved the problems fast. I was very impressed. We did have to call them back because one zone got stuck, but it seemed to be an unrelated issue. We asked for an estimate from the owner to do some additional work and he never responded. We tried to call him back and never got a response. I would suggest calling the office, not the owner for the best service!