Lawn Love Lawn Care

My service was rescheduled three times and lawn pro contacted before the third reschedule and asked how much I was paying him for services. I had to use another service to mow my lawn because Lawn Love never showed up.

First experience with them in the fall was great. It was so easy to request a quote online and someone called me back within an hour. They company came out the next day and did a great job. I went ahead and signed up for regular service - weed killer, lawn mowing, edging, hedge trimming. My only 'extra' request was that I asked that they knock on the door before beginning work. The first week went ok, but the next time they came out they did not knock on the door as requested. I looked out my window to find 2 strange men in my backyard. It scared me and my pets. When I completed the online survey I gave them 4 stars out of 5 because of this. I guess what happened next was retribution. The next service date rolled around and it had been raining so I went online and moved the service out by one day. I got a message that the change was successful. The day of service came and they didn't show up. I didn't get any email, call, or text. I sent multiple emails and called several times over several days. No one would return my calls or reply to emails. Finally, someone called me and told me that (1) the company had a large demand for service and didn't have enough staff to handle it and (2) they did not have enough service providers. I was told my service had been postponed an entire week, although I received no notice at all. On the day of service, again the provider didn't show up and I didn't receive any notice. I called and was told they didn't have to get to me that day, so they were going to come out 2 days later. By this point service was 9 days late. The grass was at least 8" tall and the lawn was FULL of weeds. So much for the weed killer they allegedly applied. They did finally show up and did a terrible job, probably because I dared to complain that they were 9 days late. I definitely do not recommend Lawn Love because this company already has more business than they can handle. They don't need mine or yours. **In fairness to the service provider, they did a really good job the first 2 times they were here. I was shocked that when I gave them 4 out of 5 stars, Lawn Love told them that I had "complained." I blame Lawn Love for misrepresenting my comments to them for causing hard feelings toward me.