Joyce Windows, Sunrooms & Baths of the Carolinas

patio builder, home remodeling contractor, window installer

About us

Since 1955, our parent company, Joyce Factory Direct of the Carolinas, LLC, has been one of the premier manufacturers and installers of replacement windows & doors, vinyl sunrooms, patio roofs and patio and deck enclosures. Founded by Albert and Gustav Schmidt, Joyce is now a third generation family owned business. We continue to provide affordable sunrooms and windows that remain on the cutting edge of technology and environmental standards. At Joyce Factory Direct of the Carolinas, we understand that your home is your biggest investment and maintaining and improving it is a good decision. Make a good decision even better by selecting Joyce Factory Direct of the Carolinas to improve your home!

Business highlights

70 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.172 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
14%
3
4%
2
6%
1
10%


Rating CategoryRating out of 5
quality
4.1
value
4.0
responsiveness
4.0
Showing 1-25 of 72 reviews

Darel M.
04/2025
4.5
They are quick and fast.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Jason T.
04/2025
N/A
N/A
Rating CategoryRating out of 5

Christopher C.
04/2024
5.0
Best price available and arrived in a timely manner. Very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

M B.
11/2023
5.0
Thorough installation, good customer service, easy to contact, nice products, great outcome.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Maryann C.
08/2023
2.5
The work in my bathroom which John Harden did was perfect. They were neat,clean and quick. Responsible and courteous at all times. My deck work was done b Rob Winfrey and team and again it was done well, everyone was neat,clean and and pleasant at all times even in the terrible heat. Great job ! BUT I warn you to really read and pay attention to the salesman, that is where my problem began...after explaining my problem to the manager Jason I still got no results, or respect to the situation....they wouldn't even acknowledge my problem. Shame on y'all for scamming a 76 year old widow. I now have to look for someone else to do my other bathroom and complete the deck...

Rating CategoryRating out of 5
quality
5.0
value
2.5
responsiveness
2.0

$31,000

MASAO M.
07/2023
5.0
Excellent service received from Brian W.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mae F.
07/2023
5.0
I have hired the pro. The work will begin next week. Please check back then to see how it goes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Diane K.
03/2023
3.5
They will work with you with price and financing

Rating CategoryRating out of 5
quality
3.5
value
4.0
responsiveness
4.0

Yes, I recommend this pro
$10,000

Thomas H.
02/2023
5.0
From the quote to the completion they performed as promised!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Susan C.
01/2023
5.0
They did the extra work to make sure the installation was done correctly.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

ayanni b.
01/2023
4.5
good

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

I’m Y.
11/2022
5.0
Good jov

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kathy S.
08/2022
5.0
The installation crew was very knowledgable and answered every question we had. Factory Direct pricing and great warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dawne E.
08/2022
5.0
Looks great! Answered questions. Explained process. Cleaned up after project was complete.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sharon S.
10/2021
5.0
The sunroom was better than expected and the windows were great on the first 11 on the original plan. However when we had it them come back to replace the last five the different guy took three days and still didn’t do a very good job. The original sunroom and 11 windows only took 5 days with only 2 pros who did a great job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sharon P.
09/2021
4.5
Project just getting started. I was contacted immediately to set up in home appointment. On time and professional.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Rajasekar K.
06/2021
0.5
I signed a contract with Joyce Factory Direct about 3 months ago. They asked me to pay a 10% down payment when I signed a contract. 4 to 5 weeks after they took accurate measurements after that no response back from the company. After I called them several times they said **your approval got rejected by county**, will initiate the process to refund my money. Until now, no response and no one is picking up the phone. Not sure when I will get my money back. I would not recommend this company to my friends and family.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5


Debra H.
06/2021
5.0
Did a very good job.. but, the wrong doors were installed. That was the sales persons responsibility!

Rating CategoryRating out of 5
quality
4.5
value
2.5
responsiveness
4.5

$15,000

Wallace L.
04/2021
1.0
Paid money for down pay and never heard back from these people..........

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
1.0


Amanda S.
12/2020
5.0
Beautiful bathrooms for a very reasonable price. Lifetime warranty! Scott was the one that did the hard work and he was such a pleasure! Very nice fellows these guys are. I would highly recommend Joyce Factory Direct to everyone! They also had a book with the different style walls that go in the shower and around the tub with lots to choose from. I went with the white marble look that has grey accents to it. Very beautiful! They also use a certain material behind the walls that is waterproof & moldproof! I can’t even believe they got the perfect sized tub for the master bathroom! It’s even deeper than the original that was there! No more leaks either! Everything from start to finish was so professionally executed! Everything is wonderfully beautiful now! Highly recommend!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
    • 1(current)
    • 2
    • 3

Contact information

10345 Nations Ford Road Suite W, Charlotte, NC 28273

https://www.jfdcarolinas.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM
Sunday:
2:00 PM - 8:00 PM

Licensing

Licensed*

Trade License Number
118468
Trade License Locale
SC
Trade License Expiration
10/31/2026
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

patio builder,
home remodeling contractor,
window installer

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Sunday: 2:00 PM - 8:00 PM

Joyce Windows, Sunrooms & Baths of the Carolinas accepts the following forms of payment: CreditCard
Yes, Joyce Windows, Sunrooms & Baths of the Carolinas offers free project estimates.
No, Joyce Windows, Sunrooms & Baths of the Carolinas does not offer eco-friendly accreditations.
No, Joyce Windows, Sunrooms & Baths of the Carolinas does not offer a senior discount.
Yes, Joyce Windows, Sunrooms & Baths of the Carolinas offers emergency services.
Yes, Joyce Windows, Sunrooms & Baths of the Carolinas offers warranties.

Contact information

10345 Nations Ford Road Suite W, Charlotte, NC 28273

https://www.jfdcarolinas.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM
Sunday:
2:00 PM - 8:00 PM