Joyce Factory Direct Charlotte

My experience with Joyce started of well. Unfortunately it did not remain that way. I decided to get another quote and quickly realized I was NOT provided a competitive offer, but since more than 3 business days had past since I made my down payment , I was refused a refund. After that the expensive windows I purchased for my sunroom, that were supposed to keep my room approximately 73 degrees in the summer and about 63 degrees in the winter turns out have little to NO temperature regulation at ALL. This was a KEY selling point of the sales people and their marketing materials. The installation went well until they broke one of my windows and it took a while to replace. The wood used around the structure also has a lot of cracks in it. From start to finish I felt like I was being mislead , misinformed, and way over charged. What started off as such a promising and enjoyable project has ended with a very unsatisfied 1 time only customer. For any needs my family and home have in the future, Joyce will be the last place I’d consider to send my business to.

We couldn't have been happier with Factory Direct. From the first response to my request on Angie's List (while I was still on Angie's List website) to the final day of installation, everyone we had contact with at Factory Direct was friendly, professional, and exceptional in their customer service. The installers, Ed and Chris, were friendly, courteous, exceptional in their craftsmanship and left our home site in excellent condition. We would highly recommend them to others needing new windows. We had all 14 windows in our home replaced. Very pleased!

We are in the process of trying to get our deposit back after budget breaking cost increases and what I would call suspect sales tactics. After all was said and done we felt extremely uncomfortable moving forward. We were told we had a three day window to consider but after our request to cancel the following day we were told it didn't count and they were keeping our deposit. No work was done, so given the circumstances with their refusal, my final words (after much back and forth) were "see you in court."

This is a bit of a story, I am not used to this level of integrity from a large company.In April 2015 I received hail damage to my siding. At the time it was aluminum. I contacted several contractors and settled on one that gave me what I found out later to be a very lowball price for a very high end insulated siding. After 6 months and 4 installers I insisted on my money back. No one wanted the job at the price I was quoted. My house is 116 years old and all of the sub-contractors that came out shook their heads and left. Even my insurance company was fed up with this contractor. 
I received a recommendation to contact Joyce Factory direct of the Carolinas. They came out, showed me where the other contractor tried to cut corners and that the actual fair price for the work using the materials quoted should have been about 13K dollars more. We sat down together and came to a mutually satisfactory agreement. In the end of Nov. 2015 I gave them a deposit of 1/3. I was told work would begin the 1st week in Jan 2016.
The work did not start as promised. In fact materials hadn't even been ordered. I started feeling a sense of dejavu. Things were going the same as with the previous contractor. Then in mid Jan. I got a call from the Corporate offices, they wanted to know the entire story.They said that a regional manager would be in contact with me very soon. As a matter of fact, he contacted me that day and set an appointment to come see me the next. Troy showed exactly when he said he would. We went over what had been promised. He remeasured the house, found several errors in measurements totaling almost 300 square feet. He said don't worry about a thing, that the way I had been treated was not the way his company was supposed to work. He asked for 2-3 weeks to get everything together and get a work crew to do the job right. I said okay.
I did not know whether this was a stall or not, I asked to be called weekly with updates. Guess what, Troy did call. He even called me from the hospital to make sure that I had received contact from a coworker. Troy tried to find a good crew in my area, didn't happen. He wound up getting rid of 6 out of 7 crews. He brought a crew from their corporate headquarters in Cleveland. Albert and his crew showed up on time went over the job with me. This job took 3 weeks to do. Albert and his crew were never late, always cleaned up. They were always open to my concerns. I was flabbergasted at the skill exhibited by these men, it went beyond just knowing what they were doing. These guys are artists. As I said this house is 116 years old. Now it looks very much newer. My wife and I could not be happier with the results.
The most surprising thing was that never once did they say anything about a price change. You would figure that with having to put up a crew for 3 weeks, ordering 300 square feet more of all materials, they would have tried. Troy said they don't work that way. This company went above and beyond to protect their name and reputation. I have many more large projects planned for this house and you can believe me, Joyce Factory Direct will get them all. 
I have found a company with integrity and I will stick with them.
Ray Perry

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We hired Joyce Factory Direct to remodel our shower. The size of the shower that was in the contract supposed to be installed was a 75X53. When installation began, it took two days to gut the old shower. On the third day, new framing was placed and wood for the flooring inside the shower system was put down and the shower pan was placed inside the shower. We then realized the shower that was going to be installed was going to be a 64X47. When asking why the shower was smaller, we were informed that it was due to the manufacture not being able to make a size pan big enough for the original size that was in the contract. It was brought to my attention that the gentleman who sold us the shower, Josh Grogan, was aware of this issue due to the manufacture telling him they don't make a size that big and he, nor anyone from this company informed us of this. We stopped the installation after many days of this company trying to find a shower size that was to meet what was in the contract, only to find out they cannot fulfill the contract. The work already preformed was new framing in the shower, and a new floor in the shower. In the contract it also states that ALL rotten wood touching the shower system will be replaced. They also failed to do this and only replaced the wood INSIDE the shower system, leaving rotten wood against new wood. The subcontractor, Vernon Parker, states he was told to only replace the wood INSIDE the shower not all wood touching the shower system (even though it clearly says that in the contract.) We paid a $2350 deposit and were going to finance the rest which was going to be $9850 total for the complete shower. The owner of the company, Russ Schmidt, is now refusing to pay us our full deposit due to him saying he needs to pay his subcontractor for material and labor. He flew to Rock Hill, SC from Ohio to look at our shower. He told us he was sorry but there was not a manufacture that would make a size shower pan big enough. I told him I wanted to cancel the contract and he first stated he was going to keep $1200 of our deposit for material and labor for the subcontractor. Then he went down to keeping $930 of our deposit. Then he went down to keeping $900 of the deposit. I told him that was unacceptable and we would not accept anything less than our $2350 deposit. Several days later, he states he finally found a company to make a size shower pan to meet the contract needs and we have three options. We can either keep the same size shower that was going to be installed originally, and he will knock $3,000 off the price of the shower, we can go with the size shower that was in the the contract, or he will cut us a check for $1206 and he will have someone come pick up the material from our house. I told him that I do not trust his workmanship and no one from his company will be allowed back into our home, and now he is wanting to keep $1144 of our deposit, even though NOTHING in the contract was met. If we would have continued with the installation of the shower system, we would have had to remove the whole NEW shower system to replace all rotten wood touching the shower system when we finally got around to replacing the flooring in our bathroom.

Joyce Factory direct put up my deck with no permit even though it clearly says they are required to by the contract and by law. Now Mecklenburg county said the deck is NOT TO CODE and wants the entire deck ripped off plank by plank!  After I agreed to let them redo it noone ever showed up October, November, or December!!!   What a shock that Joyce never contacted me again!!!!