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About us
Air Care Heating and Cooling, formerly James Brown Air Conditioning & Heating was founded in 2007 by the owner and license holder, James Brown, though James has serviced the Charlotte area for almost 20+ years with other companies in the area. The initial service fee is $89 and after that the cost is determined by the job. Free second opinions and free estimates on replacement are available. Financing is available. Additional email - [email protected].
Business highlights
Eco Friendly
Family owned & operated
Emergency services offered
Women owned and operated
18 years of experience
Services we offer
Residential and light air conditioning & heating maintenance, service and replacement & indoor air quality products.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.832 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 32 reviews
Juanita T.
Apr 2025
Heating and Air Conditioning Service
These guys are so easy to work with. They are consistent with follow up. Always on time, respectful, friendly and efficient. They send a text before arriving with a photo of the tech so you know who is coming into your home. We have been very happy with their work.
Paul S.
Jul 2024
Heating and Air Conditioning Service
A/c unit inop, replaced capacitor, replaced some freon , checked all systems and other unit I had, easy to set up, on time great job
Eric L.
Jul 2024
Heating and Air Conditioning Service
He did a good job.
Jill D.
Mar 2024
Heating and Air Conditioning Service
Highly recommend Air Care. Serviced our HVAC. Was extremely thorough. Took the time to explain all aspects of service. Provided pictures of equipment and what was done. Answered all questions. Arrived on time. Was called 20 minutes ahead to let us know they were on their way. Will request our technician for next service call.
Mike W.
Jul 2023
Heating and Air Conditioning Service
James did an outstanding job explaining the issue w/ our heat pump. He clearly told us what it would take to fix it and laid out or options going forward. There was no "sticker shock". We knew what it would cost BEFORE any repairs were made.
ANDRE L.
Jul 2022
Heating and Air Conditioning Service
David from Air Care showed up on-time and quickly diagnosed the problem. David then fixed the issue quickly and the cool air started flowing! Air Care always responds quickly to any calls and they also installed both of my Trane units, of which I'm very satisfied. Another job well done by Air Care!
Gay G.
Feb 2022
Heating and Air Conditioning Service
Excellent! Quick and efficient. I pay $166.00 for 2 seasonal services a year under a contract. I pay for a service contract to get seasonal service and know that if I have an emergency James Brown Air Conditioning & Heating will be right there. Always satisfied.
Deborah K.
Jan 2022
Heating and Air Conditioning Service
This company is very professional and courteous. I am enrolled in their maintenance program. I definitely recommend them.
Judy S.
Dec 2020
Heating and Air Conditioning Service
I cannot say enough good words about this company. Every time I have them come out, they act very professional, do a great job, and take care of everything they touch.
Dona F.
Dec 2020
Heating and Air Conditioning Service
Very interested and caring. Went out of his way to help with another problem.
Carol A.
Aug 2020
Heating and Air Conditioning Service
Great. Got here quickly and made sure there wasn't a problem causing more water than usual from the condensation pipe.
Martha K.
Mar 2020
Heating and Air Conditioning Service
They were very prompt and friendly. Answered all of my questions and did an extremely thorough job in looking at the proposed project, exploring all of the options for completing the job and providing a thorough estimate. Definitely will use for the job I had quoted and will sign up for their seasonal HVAC system servicing as well. Highly recommend.
Roger T.
Nov 2016
Heating and Air Conditioning Service
James did an excellent job of explaining his recommendations and presenting options. Installation went well, starting on time and completed in time expected.
Mary Y.
Jul 2016
Heating and Air Conditioning Service
unknown
Response from Air Care Heating And Cooling
"M(r)s. [Member Name Removed], Our company deeply regrets any frustrations you may have had with a air conditioning visit at your home. We currently do not have a customer on file with your name, perhaps it is under something different. Please contact our company at 704-566-6162 so that we may converse and find out how to address this issue. Thank you in advance."
Walter D.
Dec 2015
Heating and Air Conditioning Service
unknown
Nancy
Dec 2015
Heating and Air Conditioning Service
I have called a different company to do annual service at both properties
Response from Air Care Heating And Cooling
"James Brown Air Conditioning & Heating deeply regrets your frustration with our company. While some of our Priority Service Group clients prefer to have their a/c and heating systems serviced before they turn them on for the season, some prefer to have them serviced after the equipment has had a chance to operate for a while. We strive to anticipate the needs of our clients, we have clearly failed you-a valuable client of ours-in this respect. My records indicate that the a/c service of both your home and your rental property, occurred on July 2, 2015 and that the heating service at your home occurred on September 16, 2015. We did make several attempts to contact your tenant and mailed out a letter as well. I apologize if this information was never received by the tenant or if we have the incorrect information for him/them. Since our phone call ended abruptly, and you have already contacted another company to service your equipment, I did not have the opportunity to express our sincerest regrets surrounding these circumstances, or to determine if there was a way to correct our errors. Our company apologizes for any inconvenience this has caused you or your tenant and we wish you nothing but the best. Thank you."
LYNNE H.
Nov 2015
Heating and Air Conditioning Service
unknown
Kim A.
Sep 2015
Heating and Air Conditioning Service
John, the technician, examined the heat exchanger (as well as the rest of the unit) and found that the heat exchanger is what I had replaced two years ago. It was still in like-new condition and had no cracks/rust. The other company had tried to convince me that I needed to buy a $8-10k unit via fear/deception (i.e. could explode, carbon monoxide). John put all my fears to rest and assured me that the unit is in working order and could last another 10 years. He took his time to explain everything and showed me everything (which the other company failed to do completely).
I greatly appreciate the honesty and John/James Brown saved me thousands! John even sanded down some terminals and didn't charge me! Very much appreciated! Highly recommend them!
I greatly appreciate the honesty and John/James Brown saved me thousands! John even sanded down some terminals and didn't charge me! Very much appreciated! Highly recommend them!
Ken B.
Aug 2015
Heating and Air Conditioning Service
James and his crew did an excellent job. They were punctual, responsive, professional and did exactly what they said they would do. We have been using James for several years, but this was by far our most significant AC work that we had done. His pricing is very fair, especially when compared with the quality of work that he does. He even worked with us to find some units and pricing options that fit within our budget. Even after the job is done, he takes the time to walk you through the work that he did and answer any questions. I would not hesitate to use him again given the honesty and integrity that he exhibits time and time again.
Chad S.
Jul 2015
Heating and Air Conditioning Service
James was punctual, thorough, and very good at explaining the work that he did. I have used lots of folks in this space and I believe that nobody compares to his work and professionalism. He came highly recommended and did not disappoint.
Mary T.
Apr 2015
Heating and Air Conditioning Service
Checked and cleaned everything for the spring. They'll do with the heating in the fall. They are very good and very professional.
Sue G.
Apr 2015
Heating and Air Conditioning Service
James Brown is the only HVAC technician we call. He has been servicing my HVAC and my mother's HVAC for about the last 5 years. He is always courteous, always timely, always calls before he arrives, always knows what to do, and is always reasonable and personable.
call JAMES BROWN if you want the BEST!
On a Friday night in the middle of a cold snap and just prior to the arrival of our 1 year old and 2 year old grandchildren, the furnace quit working. James Brown came out and quickly determined what was wrong with the unit. He very courteously wore his service booties every time he entered the house and removed them every time he went outside. He knew he could fix the problem but that he would not be able to get it from his supplier until Monday morning. Brrrrrrr!!! Cold weekend ahead, we thought. However, James showed us a work around that would allow the unit to come on and supply heat. Thanks to his suggestion, we were able to stay comfortable throughout the weekend. True to his word, he came by (after calling first, of course!) and replaced the fan switch (I think that's right...he told us, but I forgot what exactly he called the part) and VOILA! we had heat without using the work around.
call JAMES BROWN if you want the BEST!
On a Friday night in the middle of a cold snap and just prior to the arrival of our 1 year old and 2 year old grandchildren, the furnace quit working. James Brown came out and quickly determined what was wrong with the unit. He very courteously wore his service booties every time he entered the house and removed them every time he went outside. He knew he could fix the problem but that he would not be able to get it from his supplier until Monday morning. Brrrrrrr!!! Cold weekend ahead, we thought. However, James showed us a work around that would allow the unit to come on and supply heat. Thanks to his suggestion, we were able to stay comfortable throughout the weekend. True to his word, he came by (after calling first, of course!) and replaced the fan switch (I think that's right...he told us, but I forgot what exactly he called the part) and VOILA! we had heat without using the work around.
Phyllis K.
Jun 2014
Heating and Air Conditioning Service
First off...WONDERFUL experience! My neighbor recently used James to replace her existing original unit. She highly recommended that I talk with him to get a quote for my new system. I obtained 4 quotes from various vendors with various brands. James made himself available to come after I left work so it was very convenient. He spent at least two hours at my home. He first talked with me about my needs and expectations, then did a thorough inspection of my current system. He found several issues with my old system, including two vents in the upstairs bathrooms that were in place but never had holes cut in the ceiling!!! He made his recommendations and went over the quote with me in detail. The work was scheduled and the installers (Jason and Cody) showed up on time. I must say they were two of the nicest, most courteous and professional contractors I've ever had in my home. They worked diligently and had my system installed and running in one day. They cleaned up and hauled away all old equipment. Even though I received less expensive quotes, I decided to go with James based on the professional service I received and I'm so glad I did. Great price, exceptional service and a good financing deal as well! And my house is finally comfortable.
Elizabeth R.
Jan 2014
Heating and Air Conditioning Service
very professional, fast and good value.
Bonnie D.
Jan 2014
Heating and Air Conditioning Service
We first met James 4 or 5 years ago when he made a recommendation to my family that saved us $15k but also kept him from making a sale. But he gained my respect and a new customer! When my daughter next needed a service, she called his team and signed up for their Service Club Membership.
James is extremely honest and professional. He explains what he's doing so you understand. He gives you tips to help you improve how your system operates. We have been very impressed and highly recommend this company.
James is extremely honest and professional. He explains what he's doing so you understand. He gives you tips to help you improve how your system operates. We have been very impressed and highly recommend this company.
Licensing
Bonded
Insured
Licensed*
Trade License Number
L.28997
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2023
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Air Care Heating And Cooling is currently rated 4.8 overall out of 5.
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Air Care Heating And Cooling accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Air Care Heating And Cooling offers free project estimates.
No, Air Care Heating And Cooling does not offer eco-friendly accreditations.
No, Air Care Heating And Cooling does not offer a senior discount.
Yes, Air Care Heating And Cooling offers emergency services.
Yes, Air Care Heating And Cooling offers warranties.
Air Care Heating And Cooling offers the following services: Residential and light air conditioning & heating maintenance, service and replacement & indoor air quality products.