"We are extremely sorry for your displeasure with services and are confused of your rating. We have given you additional discount because of timing issues to which you accepted. So we are very much confused by this rating. Regarding timing, because products and services orders were delayed which caused scheduling issues with other scheduled projects, your project was delayed a couple times. This was not your fault but wasn't ours as well. Wrong items delivered, delivery delays, permitting delays, and etc were out of our control and because of these your project was delayed. Also, as informed, a couple of the workers had severe cases of Covid and were bedridden for a time. Again, out of our control. One of our main workers was threatened by a neighbor which made him feel completely unsafe and fearful to come back to work. Again, this was out of your control but factors to be considered. We apologize for the many things that caused your delayed project but in the end we did finish the project. As always, please let us know if we can be of assistance!"

"Yes there were delays out of our control when dealing with insurance companies and product availability. Took longer than expected."

"We appreciate you so much and so ecstatic you gave us the opportunity to serve you. Please contact us for any future renovation needs! GOD bless!"