Hughes Floor Covering
About us
We are proud to be a family owned and operated company that has been serving the greater Charlotte area since 1978. We pride ourselves on our extensive experience in the flooring business - you definitely won't find the "big box" experience here - we know and love our industry and we are confident of our ability to recommend the best product at the best price for your home's needs. Furthermore - we do not hire "subs" - but send our staff installers to your home.
Business highlights
47 years of experience
Services we offer
Hardwood consultation, sales and installation / carpet consultation, sales and installation / ceramic tile for kitchen use as well as floor covering / vinyl / and laminate for countertops and floors
Accepted Payment Methods
- CreditCard
Reviews
4.194 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 11% | ||
| 11% | ||
| 6% | ||
| 10% |
Showing 1-25 of 94 reviews
James C.
Jun 2024
Please do not give Hughes your business. When we purchased our floor we were very clear that we had dogs and needed something durable. The salesman, Tim, came to our house and saw our existing floor and the space the new floor would be in, including said dogs. Our current floors are 15 years old and still in great condition, btw. We tried for 6 months to resolve this issue and they would not replace the damaged floors without additional cost to us. They were horrible to work with through the entire experience. They lied about submitting the initial claim and then refused to give us a copy after asking 6 times. I have never, ever written a review in my life but cannot let someone else experience what we did. Please, do not give your money to this unethical business.
Rich S.
Sep 2021
In 2016 I contracted with Hughes Floor Covering to replacing the carpet in our master bedroom and closet with hardwood that matched the rest of our home. Hughes Floor Covering accepted the responsibility of providing hardwoods to match the home based on their expertise in the hardwood industry. They represented to us they had matched the wood in our home, and we agreed to contract with them. In November 2018 we requested an estimate from another hardwood company to sand and apply a lighter color finish to improve the look. We eventually contracted with this company during the pandemic and the work was completed in June of 2020. We found that the wood floors through most of our house are “White Oak”. But much to our surprise, the wood installed by Hughes Floor Covering is “Red Oak” (has a pinkish color to it). This was not noticeable before because of the darker “natural” stain that was used and only visible by having the floors sanded and stained a lighter color. I reached out to Hughes Floor Covering and they said that since it was installed in 2016, they weren’t interested in doing anything and the warranty would not cover the issue. However, the issue before us is not a warranty for defective workmanship or product. It has been discovered that Hughes Floor Covering breached the agreement by not installing the proper hardwood. It was promised as part of our agreement they would match the wood. To make sure, Hughes Floor Covering cut a sample out of our existing hardwood floor so their machine would identify the exact match and prevent this exact set of circumstances. The fact that Hughes Floor Covering has as much expertise in the industry as they do and have invested in technology that supports the accurate identification of the various would species, raises serious questions about how this breach of contract could have ever happened. The fact that they refuse to address the clear error on their part raises even more questions.
Carmela G.
Oct 2020
The salesman at the showroom helped al lot and answered all my questions. He gave me all the payment options and kept in tough with me throughout. They did a fantastic job. It looks amazing. Took them two days to get the fold floors and carpeting up. The workers were professional and polite. Finished product is amazing
Robert P.
Aug 2020
Great. The new carpet looks great. The installation by 3 person crew went well.
Mary P.
May 2020
They were excellent.
MARGARET D.
Apr 2019
It went exceptionally well, I highly recommend them.
Marianne M.
May 2018
Everything went well and the communication was excellent.
Anna M.
Oct 2017
Angie came out within 2 days of me calling to get estimates for flooring and carpet for steps. She was timely with the estimates provided and always did a wonderful job communicating updates as needed. I visited the showroom and Angie was able to pull out things that I was looking for based on what I had described I wanted and was a huge help in the process. We were able to order flooring to match what we had on our first floor and you cannot tell that it's 2 generations newer. Both installs went great with all providers being nothing but courteous, knowledgeable and hardworking! Each installer provided top notch service to make sure we were happy with the completed job and all arrived on time which is a rarity! Hughes was flexible with our floating contractor dates but we did have a wrong date for one install but was not a big deal as it was a small job and situation was immediately rectified and install happened 2 days later based on my availability. Happy to recommend Hughes Flooring and would absolutely use them again!
Kristina L.
Aug 2016
when rep came out to measure we discussed where the seam would be . it was to be down long wall down left side of room. i actually had to purchase more yardage to accommodate that particular lay out. when carpet was installed they seamed carpet horizontally across middle of room. after 1 month the seam was very obvious. over course of 1 1/2 month i spoke to 3 different people, including owner. each one told me he would check into situation and call me back. i left additional messages and as of aug 18,2016 i have yet to hear from hughes floor covering.
Joanne D.
Feb 2016
When the original job was done, there was an issue with a few of the hardwood pieces. We asked them to replace these and they did so immediately and to our satisfaction. Hughes has been very responsive to any issues that we have had. Their workers are pleasant, do a good job and clean up any mess that might be made. We have recommended them to our friends.
Kevin C.
Jan 2016
Professional and patient sales staff. Quick installation. I seldom give the highest rating because IMO there is always room for improvement.
Response from Hughes Floor Covering
"Thank you [Member Name Removed] for taking the time needed to leave us a review here on Angie's List. Your comments are appreciated and we agree - there is always room for improvement and we continue to strive 4 straight A's!"
Ray H.
Aug 2015
unknown
C H.
Dec 2014
It went very well. Matching my engineered hardwood flooring that was put down 8 years ago was not easy. The representative did not hesitate to go continue a search until he found an almost perfect match. The installers are most important as well. They opened a box of hardwood that was defective and showed it to me before installing. We agreed it was not acceptable and the representative had the distributor come out and look at the hardwood and reorder another lot. If the installers had not been professionals they would have installed it anyway. Both the company and installers wanted to make sure I was pleased with product and finished installation.
All other installed flooring in bathroom, sunroom and kitchem went well and looks very good. I am most pleased with the finished flooring. Good Job by Hughes.
Sharon D.
Oct 2014
Rodney Hugh's personally conducted the initial call. He coordinated everything, as well as oversee workmanship. After work was completed came back to assure I was a satisfied customer. Hugh's family have been in Charlotte for years. I trusted their reputation, and fair price. That is why I personally se excited them.
Loren E.
Oct 2014
unknown
Mandy G.
Jun 2014
I spend a long time negotiating my project with Rodney. I had another offer at the same price, and essentially decided in favor of Hughes Flooring because Rodney had been very helpful, nice and responsive during our discussions.
The work completed had no major issues but was not entirely what I had envisioned. For example,
- Laminate intsalled in the kitchen had a small scratch.
- Trim used was standard quarter round though I had asked for thinner trim. Installer then provided explanation that thinner trim could not be used because of gap size required between laminate and wall to allow laminate to expand.
- Toilet in guest bathroom was not re-installed after laminate job because an actual plumber was required. Hughes took $50 off my invoice for that, though the actual plumber ended up costing me $200 for the toilet + $75 to fix the sink which was leaking.
- Stairs. I dislike my stairs so much that I actually want to re-do them. The stair noses lie on top of the tread plane such that there is an edge/bump on each stair. That is, the tread depth is made up of 6.5 inches laminate + 2.5 inches elevated nose. Also, each stair nose has 3-4 small dents across its length showing where the nails were put in. The stairs I envisions had a smooth and flat transition between tread and noce, no edges, no dents, just a single smooth surface on each tread.
The stairs probably were a misunderstanding. I could have never imagined that they turn out that way. IF I would have known goin in THEN I would have made sure to specify in my request for quote.
For the furture, I would also recommend that Hughes inform their customers of just how dusty and dirty EVERYTHING will get, Especially since Hughes is not covering things up.
The work completed had no major issues but was not entirely what I had envisioned. For example,
- Laminate intsalled in the kitchen had a small scratch.
- Trim used was standard quarter round though I had asked for thinner trim. Installer then provided explanation that thinner trim could not be used because of gap size required between laminate and wall to allow laminate to expand.
- Toilet in guest bathroom was not re-installed after laminate job because an actual plumber was required. Hughes took $50 off my invoice for that, though the actual plumber ended up costing me $200 for the toilet + $75 to fix the sink which was leaking.
- Stairs. I dislike my stairs so much that I actually want to re-do them. The stair noses lie on top of the tread plane such that there is an edge/bump on each stair. That is, the tread depth is made up of 6.5 inches laminate + 2.5 inches elevated nose. Also, each stair nose has 3-4 small dents across its length showing where the nails were put in. The stairs I envisions had a smooth and flat transition between tread and noce, no edges, no dents, just a single smooth surface on each tread.
The stairs probably were a misunderstanding. I could have never imagined that they turn out that way. IF I would have known goin in THEN I would have made sure to specify in my request for quote.
For the furture, I would also recommend that Hughes inform their customers of just how dusty and dirty EVERYTHING will get, Especially since Hughes is not covering things up.
Response from Hughes Floor Covering
"the member and Rodney did have some communication barriers but the work was done has she specified. The stairs in question was brought to her attention that it would not look as good as true treads but due to finiancial issues she chose to go with the laminate treads. We are sorry that she is not satisfied with her stairs but her budget dictated our choices in materials. We look forward to working with her again in the future."
Chanele J.
May 2014
I started the process in April. They came out and gave me a verbal estimate and to take the measurements. I requested the estimate in writing so I could compare with other contractors and to get the best deal. I found someone else that was slightly better, but chose them because they actually brought the product out for me to view vs viewing online.I ended up having to call twice to get a written estimate and both quotes were different. They originally told me I could get the product on April 8th and then they told me the new date they can have the product was May 15th. I sent a request on the 14th to get an update, no response. I have called today (May 16th) twice and was put on hold. When my installer and I got the product we got through 15 boxes and found they were defective. They told me to try to clean the wood myself and to go through the 45 boxes to try to find the good ones. My home is torn up and I had to have three sets of family's cancel traveling plans for Mother's Day due to my homes condition. They were also advertising in the Angie's List magazine that they give a 200 dollar discount for any sale over 1000 dollars. When I requested that they told me that they couldn't give me that because the product was already discounted.
Response from Hughes Floor Covering
"It is very unfortunate that we are having to respond to this review. (removed member name) called our store to inquire about laminate flooring. Our sales representative met with her and set up an appointment for a free home measurement. At the time of the in home meeting our sales representative gave (removed member name) an estimate on the material and installation. (removed member name) said she wanted a better price and asked for our salesperson to re-review the estimate. Our salesperson said that the price was already discounted and there was no more savings we could offer. (removed member name) came into our store again several months later looking for a different selection of flooring. The same sale representative worked with her to come up with a product within her budget. She could not make a decision on a color so our representative ordered a carton of each color, at our expense, so she could see it first hand. This was going to be a full service sale, installation and material. (removed member name) returned to our store and laid out the two colors side by side and made her choice. At that point she told our sales representative that she found the product online and hired her own installer and that she would not need our services. Our sales representative explained the pluses and minuses of ordering online and that we have been very attentive to her wants and needs and she chose to order the flooring material from us on a cash and carry basis and her installer would install the product. No mention of an Angie's List Coupons was ever made. The product arrived and was picked up by her installer. (removed member name) called and said that the material had a residue on the ends of the boards. (removed member name) then started demanding that the floor be replace immediately. We informed (removed member name) that Hughes Floor Covering does not manufacture the product and we contacted our dealer while she was in our store. The Manufacturer asked if the residue could be cleaned off. We tried to remove the residue ourselves and it would come off but with much difficulty. We suggested the Manufacturer replace the product. (removed member name) was told it would take 2 weeks to get her replacement but she could get a full refund or pick out another floor. She refused and wanted to wait on the replacement. The manufacturer came back and said all the product in their warehouse and in production had a defective and again asked her to pick out another flooring. (removed member name) selected another flooring, it was delivered to her home by Hughes Floor Covering at no cost. We felt she needed compensation for her inconveniences due the Manufacture's Defect so Hughes Floor Covering wrote her a check to show that we understand the frustration she experienced. As retailers we understand that the consumer has a right to review our service but the story that needs to be told should represent both sides of the situation. A review should not be a weapon for frustrations that were caused for unforeseen matters. We felt we handled the situation to the best of our ability and worked diligently with our manufacturer to come up with a solution that worked to the advantage of the customer. Roy R. Hughes President ."
Tony A.
Mar 2014
It went very well. Good service right up to the point that they received payment. I have since been calling them to adjust the wooden floors upstairs which has some planks squeaking. They have taken weeks to visit and see the problem. Since then ( another 10 days have passed and still no news from them regarding an installer to visit to correct the problem. All I can say is that their post-sales customer service is way below expectations. This shows a lack of commitment to professionalism and normal courtesy.
Response from Hughes Floor Covering
"Dear [Member Name], Thanks for your response after I visited your home and per my email that there is no problem with the installation of the flooring that the squeaking is from the sub floor, and that when we were in the area that I would have a installer to look at the situation and suggest a solution to correct the squeaking and let you know what the cost would be. Please call me directly if you would like to move forward Thank you, Ray Rushing"
Cynthia H.
Mar 2014
The process with Hughes Floor Covering was good from beginning to end. I met with Rodney at the showroom and looked at samples and began to get ideas of how expensive this project would be. After a less than satisfied experience with 50-Floors, I was concerned about the installers who would do the job. Hughes uses only installers that have been working for them for many years and they were comfortable with the quality of the work done. This was important to me since I had come to learn that sales people can promise anything, but it is the installers who will really do the job and "make or break" the final quality and customer satisfaction.
We were also concerned about laying carpet in the bonus room which had a pool table. This was not a problem for Hughes and their installers.
My only negative comment about Hughes is that they do not put prices on their samples. Having previous experience with Mohawk "Smart Strand" carpet, I know that is what I really wanted. We picked out a beautiful patterned piece. Rodney came and measured the space and called a few days later with the "bad" news--we actually needed more carpet than we thought, and the "match" on the carpet meant there would be significant waste so the price was higher than we expected or had budgeted for. Rodney selected some other carpets for us to consider which would save several hundred dollars, but I did not like them nearly as much as my original choice. He did "work" on the numbers and was able to save us a couple of hundred by adjusting the pad we used and some other adjustments.
Installation could not have gone better. There was a crew of 5 or 6 men who arrived right on time. They moved furniture out of each room as the carpet was laid and then placed everything back exactly where we wanted it. The carpet is beautiful! After installation we did have a small issue on the steps where the carpet was not "tucked in" fully. I contacted the store and they had the original installer stop over the next day. He was able to easily fix the issue with a "staple" which I was concerned with, but is totally invisible.
I would highly recommend Hughes carpet to others looking for a quality carpeting product and installation.
We were also concerned about laying carpet in the bonus room which had a pool table. This was not a problem for Hughes and their installers.
My only negative comment about Hughes is that they do not put prices on their samples. Having previous experience with Mohawk "Smart Strand" carpet, I know that is what I really wanted. We picked out a beautiful patterned piece. Rodney came and measured the space and called a few days later with the "bad" news--we actually needed more carpet than we thought, and the "match" on the carpet meant there would be significant waste so the price was higher than we expected or had budgeted for. Rodney selected some other carpets for us to consider which would save several hundred dollars, but I did not like them nearly as much as my original choice. He did "work" on the numbers and was able to save us a couple of hundred by adjusting the pad we used and some other adjustments.
Installation could not have gone better. There was a crew of 5 or 6 men who arrived right on time. They moved furniture out of each room as the carpet was laid and then placed everything back exactly where we wanted it. The carpet is beautiful! After installation we did have a small issue on the steps where the carpet was not "tucked in" fully. I contacted the store and they had the original installer stop over the next day. He was able to easily fix the issue with a "staple" which I was concerned with, but is totally invisible.
I would highly recommend Hughes carpet to others looking for a quality carpeting product and installation.
Gwen B.
Nov 2013
Hughes did an excellent job insalling our hardwood flooring. Winthin days of meeting at the showroom we had a scheduled measuring of our rooms. Rodney Hughes is great to deal with, always following up promptly. His installer(s) were excellent. Always showed up promptly, were very polite, professional, and knowledgeable. They ran into a structural problem during installation, quickly found a solution, corrected the problem for us, and only added 1/2 day to the job. This was great as we did not have to call a contractor and work around/delay installation. They moved all the furniture and put it back in place. Cleaned up everyday. While the job took 3 1/2 days to complete, we are so thankfu that we did not bite on the local advertising of intall in one day as I would hate to think what would have happened when the structural problem was found. (and by the way - had made an appointment with 50 Floors and they never showed up - thank goodness!)
Will definately use Hughes again. They were recommended by a neighbor and we highly recommend. And - they honored my Angie's list coupon!
Will definately use Hughes again. They were recommended by a neighbor and we highly recommend. And - they honored my Angie's list coupon!
Gail B.
Oct 2013
The owner helped me select the right product for my job, came out and personally did the initial measurements, and had his installers out to complete the job. I was able to get the materials and labor from Hughes on sale which made the price was competitive with the big box stores. Everyone at Hughes has been very pleasant to work with.
Kimberly B.
Aug 2013
The sales process was fine. Everyone was very friendly and accomodating.
Debbie D.
Jul 2013
This is the second time we've used Hughes. Both times they were pleasant & professional. They found the same carpet we had purchased a year earlier in a different bedroom. Will use them again. They have installed carpet for several if my neighbors which is how we found them.
BILL L.
Jul 2013
Fine.
Margaret H.
Jun 2013
My sales experience with Hughes was excellent. I was shown a wide range of products and the salesperson spent a great deal of time answering my questions and helping me make a decision.
The first crew from Hughes did an excellent job installing the laminate flooring in my kitchen and laundry room. The quality of the product and the workmanship was excellent. The crew kept me well informed throughout the job. They were professional and I would gladly welcome them into my home again.
The second crew from Hughes installed carpet in five rooms and the hall upstairs. Again, the quality of the product was excellent. The workmanship in the bedrooms was also excellent. In the rec room, the carpet was pieced multiple times in the dormer area. It also appears that one piece in the dormer doesn't match exactly. When the job was done, I was given the excess carpet from the bedrooms, but there was not even a small piece of carpet from the rec room available for a sample. I later found what appears to be a small burn on the rec room carpet.
Although one of the four installers on the second crew was professional and demonstrated interest in pleasing the customer, others did not represent the company well. The crew chief made comments about the Hughes family business operation that were not appropriate to be shared with me, a customer. He also had a disagreement with me about the movement of furniture and damage to a desk drawer. (A simple adjustment to the drawer made by one of the other installers corrected that problem.) I was not concerned that there was a disagreement, but I found the way it was handled to be inappropriate. This same installer had a disagreement with the other members of the crew and left the job early on day one. A third installer smoked outside while working with the carpet. There were other lesser issues.
I felt an obligation to share my experience with the business owner. After making an appointment, I met with him and my salesperson for more than an hour on July 25. I shared everything shared here and more. The salesperson made a followup visit to my home and satisfied several of my installation related concerns. No action was taken with regard to the carpet in the dormers or the carpet that appeared to have a small burn.
I have done business with Hughes in the past and was extremely happy with all aspects of the experience. This time, I was happy with the sales experience and the quality of the product. Unfortunately, I would not use this provider again because of my experience with the carpet installation crew.
The first crew from Hughes did an excellent job installing the laminate flooring in my kitchen and laundry room. The quality of the product and the workmanship was excellent. The crew kept me well informed throughout the job. They were professional and I would gladly welcome them into my home again.
The second crew from Hughes installed carpet in five rooms and the hall upstairs. Again, the quality of the product was excellent. The workmanship in the bedrooms was also excellent. In the rec room, the carpet was pieced multiple times in the dormer area. It also appears that one piece in the dormer doesn't match exactly. When the job was done, I was given the excess carpet from the bedrooms, but there was not even a small piece of carpet from the rec room available for a sample. I later found what appears to be a small burn on the rec room carpet.
Although one of the four installers on the second crew was professional and demonstrated interest in pleasing the customer, others did not represent the company well. The crew chief made comments about the Hughes family business operation that were not appropriate to be shared with me, a customer. He also had a disagreement with me about the movement of furniture and damage to a desk drawer. (A simple adjustment to the drawer made by one of the other installers corrected that problem.) I was not concerned that there was a disagreement, but I found the way it was handled to be inappropriate. This same installer had a disagreement with the other members of the crew and left the job early on day one. A third installer smoked outside while working with the carpet. There were other lesser issues.
I felt an obligation to share my experience with the business owner. After making an appointment, I met with him and my salesperson for more than an hour on July 25. I shared everything shared here and more. The salesperson made a followup visit to my home and satisfied several of my installation related concerns. No action was taken with regard to the carpet in the dormers or the carpet that appeared to have a small burn.
I have done business with Hughes in the past and was extremely happy with all aspects of the experience. This time, I was happy with the sales experience and the quality of the product. Unfortunately, I would not use this provider again because of my experience with the carpet installation crew.
Licensing
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FAQ
Hughes Floor Covering is currently rated 4.1 overall out of 5.
Hughes Floor Covering accepts the following forms of payment: CreditCard
No, Hughes Floor Covering does not offer free project estimates.
No, Hughes Floor Covering does not offer eco-friendly accreditations.
No, Hughes Floor Covering does not offer a senior discount.
No, Hughes Floor Covering does not offer emergency services.
No, Hughes Floor Covering does not offer warranties.