HOME DEPOT

Installed and it went real well

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They put part of them in in 2005 and the other part last year. The guy that did the order, ordered the wrong flooring. They corrected it immediately and fixed everything. I would give them an “A” for service, the fact that he messed up the first time and cost us another week to get the stuff here. The second time, I had no problem. They were here when they said they would be.

We do a lot of business with them. We use them all the time, probably 6 or 7 times a year.

I would use them again in future.

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The materials took longer to arrive than expected. When we went to pick them up at the store, they forgot to give us everything and we had to go back to pick up additional pieces. While most of the floor looks great, one corner was peeling up just one day later. When I called and emailed to complain, my voicemail messages and emails were never returned.

My dining room table leg had come loose and I finally had to remove it completely from the top of the table to fix it.  The long wooden screw was stripped inside the leg, so it was impossible for me to tighten.  
I asked Christian at the Hardware counter for advice and he spent almost 40 minutes fixing if FOR me.  Wow!  All I had to do was attach the leg to the base when I got home and it was perfect.
Talk about going above and beyond!

Installation went very well the install is expected to take two days, however they were able to take care of it and one

Did an excellent job!  Very knowledgeable and professional installers from Romanoff Renovations, Home Depot's flooring subcontractors.

It was easy. They're buying their time. I remember they were slow at getting the blinds cut and prepared for us. The installer was very punctual.

It went very well. We had a slight problem but they came back the next day and corrected it. They were here early and they pretty much spent the day. Since they were working in the kitchen, there wasn't much we could do while they were working in the kitchen. I think they did a good job and I was more than satisfied. I would think they are averagely competitive.

Someone came out to the house to give me an estimate. They were not just trying to sell me windows. He wanted to make sure what I picked was what I needed. They are perfect, and I did not have to spend a lot of money. Someone came out to install the windows. They did a great job and gave me some tips. After the install, someone called to make sure everything went well. This was good service.

I'm still dealing with cracked wood, even the Home Depot contractors told me they don't like using it. I had to pull it up myself because they charge too much. I ended up having to get the district manager involved, and had to spend thousands to get my flooring taken care of. This issue showed me that the management was bad, and the flooring was bad. I've used them for roofing, building, etc. I had never had a problem with management until this point. I would not recommend Home Depots prefinished flooring.

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They did a pretty good job.  I did competitive bidding and they had the best price.  I had specifics as far as what I was looking for I wanted sandstone counter tops and they had those.  They did all right.

Friendly, and knowledgeable.

There are normally people at Home Depot who will be helpful. It was good. We had it in our mind already what we wanted. We got hardwood pieces to lay ourselves. It was a good price and good quality. We were able to use nearly 100% of the wood. My boys and husband put it in and there was hardly any waste. My boys used to work at Home Depot two years ago and they had learned a lot. I don't think they had learned hardwood floors but working at Home Depot will teach you a lot. They wanted the house to look good so they did a good job! Home Depot were knowledgeable and helpful.

They are really good about exchanging things if there are any issues. They are friendly and helpful. Their products are good and we have always had experiences.

It actually still amazes me when you walk in the door and say I'm hunting for so and so that they won't just tell you, "Aisle six half way down on the right," they take you there. Even if you don't want them to they still take you there. I'm sure it's in their personal training, but they don't ever just send you off to find whatever it is you're hunting. Somebody, in my experience, has actually taken me into the aisle and showed me on the shelf where the stuff was. It's pretty decent customer service.  I think Home Depot generally has more people wondering around asking for help than Lowe's does and that's the impression that I have.

They were good.  We bought tile that was in stock and there were no special prices or anything like that, we just bought it off the floor.  We later bought a lot of roofing material because we had a couple of roofs done and we did get very good prices on that.  I think that they were helpful because my husband usually goes for most of the purchasing.  He has good relations with them.  The price was good and they were courteous and helpful.  We did have some shingles that needed to be returned that were damaged and they took care of that and we did not have any problem with them.

Everything goes well with them.