Hollingsworth Roofing Inc

Office people are very polite and helpful on the phone. The roof was inspected and the estimate for repairs and maintenance was provided in mid-June. This was a small job, so they gave us an estimate of timing and worked us in when they could. The company experienced some minor delays due to weather. They did an excellent job of communicating this to us via email. The work was done in early August, which was close to the timing they had projected. A good experience with a great firm! I highly recommend Hollingsworth Roofing.

A lot of houses, in my neighborhood, were damaged by a tornado in February. Hollingsworth Roofing was able to work us in to the schedule quickly. The repair guy who came out was friendly and helpful. When I had questions about a problem with the roof, he came back out, explained the problem, and repaired in quickly. Thanks for all of your help!

The entire Hollingsworth team was a delight to deal with from start to finish. Kayla was very thorough and patient working with me on the quote, helping me to select the roofing material, and explaining the terms of the contract and warranty. Berto and his experienced crew did a great job. You could tell they care about their work. Berto said the crew did each job like it was their own home and I believe that to be true. There were three very minor followup issues that were dealt with promptly. A high up piece of gutter was bent out of place. Repaired with in a few days. A ripped screen (probably by a ladder). A check for the full cost of the repair was in the mail with no questions asked. A minor leak. A phone call to Ashley Hollingsworth and Craig Hollingsworth was promptly out to investigate. Unsure of what it was, he sent Berto back out to sleuth the problem. It ended up being a loose bathroom fan vent that wasn't really related to the roofing work. All of this to say that the Hollingsworth team strives for 100% customer satisfaction. And in our case we are 100% satisfied with the original work and with the followup!!

Hollingsworth quoted us X amount and then completed the job and billed us 15% more than the original quote (almost $1000) with payment due upon receipt of invoice (immediately). When we inquired about this, they copy and pasted a line from the terms and conditions from the initial quote which stated, "Any necessary wood replacement and/or carpentry work (i.e., siding, framing, decking, and painting) will be done on a time and material basis in addition to the roofing costs; and determined once the job has begun." This line protects them and screws you, allowing them to bill you for whatever work they completed (or claim that they completed) with ZERO notice to you whatsoever. They never called to let us know that they would need to replace anything, they definitely didn't provide pictures or an option for us to even take a look at what they found, they just billed us for it and said "payment is due now." They called us AFTER the job was completed and the invoice was sent to make sure we received their bill. My husband and I both called and tried to explain that a phone call should've been placed to let us know this was coming, and they again just regurgitated the line in their quote that protects them from having to explain anything to you. We understand needing to protect your business, and we certainly understand that roofers don't have X-ray vision to see under the shingles, but common courtesy and good customer service practices indicate that a call should be placed to let the customer know this expense is forthcoming. They refused to acknowledge that they should've called, and they just want to be paid. I've attached a photo of the front of our roof as well so that future consumers understand the aesthetic that they'll receive if they choose to move forward with Hollingsworth. Note the rippling - could this be from the new decking they installed? I'm not sure because I have no clue where it was installed. It could be from anything but again, we wouldn't know since they didn't communicate with us. Crappy customer service and a crappy aesthetic. Disappointed that we went with this "family company." Wondering if the Hollingsworth family would want to be treated this way. Additionally, they have just started seeing our reviews of our experience and called to inform us that we were wrong. And told blatant lies both over the phone and in their response to my review in another platform. When I told them they showed no regard for my concern they told me that my concern was not valid. Direct quote, and I repeated it back to the owner who then said it back to me and said that was correct that my concern was not valid.

Originally they had told me they wouldn't be able to do until sometime in August. They Had something open up in their scheduled. They called me and ask me whether or not I wanted it done sooner. They were there delivering the roofing tile the next day. They had told me that once they got the old roof off, they would look tos ee if any of the decking needed replacing. There were a few spots where they did. So they charged me $200 for the materials for that. It was nothing. That was it. I think they were very reasonably priced.

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It went Great! I'm very pleased with the installation.

Very professional and prompt communication with the office. They were able to work work into their schedule timely. Performed work without having to be home. This is a really nice feature; however, would recommend the company to leave some note or evidence to let homeowners know that they were their and work was performed. Would use again

Both leaks were fixed quickly and service was professional.

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Fantastic. The guy that came out was fabulous. Polite and he just did a wonderful job. I would highly recommend.

The owner came to our house in early October in response to my request for an inspection. We discussed my concerns and he assessed the situation. Autumn is a busy time for roofers, so he said he would work us in as soon as possible between roofing jobs. The maintenance was done in early November. The staff person worked quickly and diligently. Great job.

Repair quote was fair and very reasonable. Team members showed up on time for the pre-arranged day and time. Work was completed quickly and efficiently. All around A+++.

While tearing off the old roof, our garage door was smudged at the very bottom panel, leaving a very small mark of asphalt/tar, and he took care of it. He reached out to the company who sent us bottles of paint. One of his workers removed the asphalt and repainted. He even came back twice to check on the paint job. He did fantastic work, and we would highly recommend him.

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The workers were neat, professional, courteous and efficient. There were NO nails on the ground after they left and almost no debris in the attic. I had a tarp, bricks and a rope on the roof. The workers folded the tarp, stacked the bricks neatly and coiled the rope. They did the work on one of the hottest days of the year.

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It was great. They did a great job. The roof looks great. The cleaned everything up and were very fast.

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