Heartwood Tree Service LLC

Team arrived on time, took down a 30 year old maple tree, removed the debris and left the yard cleaner than when they arrived. Total time was about 2 hours.. Stump grinding took place two weeks later, again with complete cleanup of debris in less than two hours

Very professional, They work quickly and carefully and they did a quick job.

Have worked with Heartwood on different projects over the years with excellent results. Recent project required trimming of very large oaks not been trimmed in decades and removal of some dead pines. The crew of 7 were on the site all day and did a great job. Patrick George and his crews do exemplary work, on time. There are no better arborists in North Carolina. Maintenance, forever.

We have used Heartwood for years as our tree company, whether to remove a big dead oak or fertilize living trees that needed help. Today we had them come out for just under three hours. A crew of two men (and briefly a third, I think) cut dead branches out of two tall, large oaks, trimmed tall bushes to keep them away from the exterior walls of the house and removed low-hanging limbs from a healthy elm in the back yard. They also cut away a large dead portion of a two-forked redbud and thinned out the healthy side. As usual, they arrived on time precisely (8 a.m.), briefly discussed the work with us, did it efficiently and cleaned up afterward. We will continue to use them for all our tree-related needs.

Heartwood provided an estimate, scheduled and performed both pruning and fertilization work and assisted my neighbors with their tree issues in the process. They were punctual, comprehensive in the description of services and costs as well as follow-up. In their tree removal service, they conducted all preparation, removal and clean up services efficiently and safely with minimal disruption to myself or the neighbors

Called Heartwood. Someone said Lisa would be in contact in 2 days. Never heard from her. Called back and I was told that an arborist would be in contact with me. Never happened. Called back and was told the tree had scale, but I don't know if an arborist ever came by. Called back to see what the next step would be and was told that a treatment was necessary and someone would make an appointment and we would have to pay immediately after the internet invoice. There was no appointment, but someone came by to put a systemic something on the ground around the tree, and told me the tree had aphids, and would look better in 2-3 weeks. I called a month after treatment to say the tree had almost no leaves. I was told the tree has bark scale and Chris Dissler would call me. He didn't. I called back and I was told that he would be texted this time. All this started in July, and now it is September 17 and I'm very concerned that our beautiful tree will die. I still don't know the problem and have never talked to anyone except the person who answers the phone. Heartwood may be too busy for any more business in Charlotte.

I signed a contract that said the work would be done in a month after 6 weeks I contacted them. It took another two weeks to set a date. They did not arrive sent a email there was an emergency finally came several weeks later. They did not remove the limb in question. I have emailed and called multiple times with no response. I will never use them again.

Heartwood Tree Service Asheville just did two full days of superb work for us. Our job was quite challenging: the removal of two very large White Oaks, one dead and the other dying, on a narrow Asheville street between closely packed houses. Concerned about the safety of property and people during the process, and the financial cost, we spoke with six tree service companies before selecting Heartwood. Heartwood's Mastor Arborist Tommy Masters was patient, knowledgeable, and stayed in very good contact with us from our first call to him to the completion of the job. He also quoted a very fair price. The strategy Tommy proposed -- using a large crane despite the narrowness of the street and the low-hanging (but, as it turned out, readily disconnected and reconnected) electrical and cable wires, gave Yona and the rest of the Heartwood crew secure control over the entire dismantling process. (Another certified arborist at a different company had recommended a much smaller crane that would have had a much harder and less safe time reaching the tops of the huge oaks, one of which was already rotting at its base.) Tommy arranged for all the permits, made sure the wires were detached and re-attached timely, and advised us as to what and when to communicate to our neighbors. Meanwhile, during the job itself, Yona and the rest of the crew were highly skilled and professional throughout. They skillfully cut giant chunks of tree, which were then transported securely by the crane, and the crew cleaned up the logs and debris on the street and site so thoroughly at the end of each day, it would have been impossible to know afterward that any tree work had just been completed. Also, the stumps that were left were about as expertly minimized as we could ever have hoped for, one of them blending into the sloping landscape, the other just the right height in the front yard for us to place something upon it. We cannot give a more heartfelt recommendation than this one for Tommy, Yona, and the entire Heartwood Asheville crew for a difficult job, safely, respectfully, and expertly executed.

Very professional service. Tree trimmers were very knowledgeable on all our trees and gave great recommendations on care.

Great: The 3-man crew did a fantasic job. Exactly what I wanted, They listened to me in regard to bringing up the height of cedar trees in the rear yard.

Both crews that came from Heartwood Tree Service were courteous, extremely careful and methodical in their work. The huge red oak was nine hour job for the three men of the crew. They worked carefully and diligently all day long on a very warm day. The oak was diseased and was not anchored well by its roots and Heartwood expedited the removal from a several week wait to three working days which was most welcome. All communication with Heartwood was promptly answered and all details of the jobs were accurately broken down in the estimates. Their bid was very, very reasonable compared to another bid and the overall service was an excellent value considering the care and skill that both jobs required. I would definitely hire them again without hesitation!

As always, Heartwood did a great job. The work was completed quickly and I didn't even have to be home! They didn't bill me until the job was completed. I will use them again.

An arborist examined the trees on my property. He was very knowledgeable. One tree was damaged in the storm and needed to be removed. The crew was professional and courteous and did a great job. Outstanding service all around. Highly recommended.

Scheduled an appointment with an arborist who was on time, knowledgeable, and very thorough as we walked the property to discuss what needed to be done. He quickly provided a detailed quote via email. When the two man crew came to do the work, they were early, professional, and did the job exactly as discussed. The trees and shrubs look great, and they cleaned up well when they were finished. It was a good experience, and I won't hesitate to use them again when needed.

Great job! Lowest bid. The crew was professional, safe, and courteous, Very little evidence they had been here after finishing. I have used tree services before and this was the best experience. I highly recommend them to anyone!

It went very well. The crew did a nice job and were careful to limit the damage to my lawn. Some damage was expected. The clean up was very good. The company also did the stump griding which also went very well. I used a $100 off coupon.

Weather was a problem in scheduling, but the did a thorough job and cleaned up well.

Even though fences and other structures made this job difficult, the team accomplished the task, and removed debris as stated in the contract. I highly recommend Heartwood Tree Service.

They did all of the tree work in one day and ground the stump a few days later. The came on time and did a good job cleaning up when done.

Very well. Three man crew worked together like a well-oiled machine

They were very good, very professional. They have this spider thing that lifts them up. They were very good.

We were pleased with the price and the work. It was done at our church. We have recommended them to people. They were done in an day, it may have run over into another day but they were pretty big oak trees. They hauled it away.

Arranged and taken care of in just over 1 day. Professional removed. Crew was great. Arborist was great.

Very pleased with the work. Exceptional job cleaning up.

Their professionalism, they are professional arborist. They're much in tuned with saving as many trees as possible.As far as we're concerned they have done a better job than some of the other tree companies we've encountered since we've moved. We're in a townhouse community now, so we don't really have a say or much say about who they hire to cut or trim trees.They communicated very good on how to care for the trees.