HARKEY TILE & STONE LLC
About us
We are the third generation of our family to provide stone and tile products and services to the Carolinas. We would appreciate the opportunity to earn your business. Let us show you why our family has been serving the Carolinas for three generations. It's very simple - "Golden Rule" service. Since 1939, this philosophy is what made our grandparents and parents company, Renfrow Tile, so successful. We look forward to serving you .
Business highlights
86 years of experience
Services we offer
a lifetime warranty, experienced craftsman and custom digital t, fabrication and installation of granite, marble and tile. From your ideas, to design, to installation, unmatched capabilities, we offer complete turnkey services. We are an industry leader that stands apart form our competitors by providing guaranteed quality, “Transforming your countertops from ordinary to extraordinary” Products and Services: Harkey Tile & Stone specializes in providing our clients custom design
Accepted Payment Methods
- CreditCard
Reviews
4.741 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 7% | ||
| 5% | ||
| 0% | ||
| 2% |
Showing 1-25 of 41 reviews
Robin W.
Aug 2022
We had an excellent experience at Harkey. I had visited 4 tile shops with no success. A friend recommended Harkey and I’m so thankful she did! Ally was extremely helpful, patient and accommodating to my son’s needs. She allowed us to take tile samples home and assisted with our final decision. It was a great experience!
Response from HARKEY TILE & STONE LLC
"Thanks so much [Member Name Removed]. It was a pleasure working with you! I'm glad we were able to find a backsplash tile to complement your son's existing countertops and cabinets. I hope David loves the transformation! - Ally, Harkey Tile & Stone"
Mark T.
Nov 2019
Great! Holly was my designer and she was awesome. I had used her once before. They are really pleasant to work with and very knowledgeable. They are always extremely helpful and I would recommend them to others.
Response from HARKEY TILE & STONE LLC
"Good Afternoon! We appreciate all of our return customers and will share your compliments with Holly. We look forward to helping you with any future projects!"
Steven R.
May 2018
Harkey installed quartz and marble countertops for our kitchen renovation and we had a great experience with them. John Johnson was very easy to work with and recommended beautiful selections for our countertops. The installation crew was very professional. We were most impressed with how they planned the layout - very large sections of quartz were used but only one seam was necessary and it's almost invisible. Great work! Would not hesitate to use them again.
Roberta E.
Nov 2017
Always top notch
Response from HARKEY TILE & STONE LLC
"Robbie, Thank you so much for your kind words. It was my pleasure to help you with your project. You were so much fun to work with!! Thanks, Holly"
Roberta E.
Jul 2017
Harkey is great !!!!!
Kyle A.
Jan 2017
The experience couldn't have gone smoother. They were very accommodating throughout the process and worked to fit my schedule.
Amie P.
Jul 2016
Excellent customer service and help in selecting tile. So friendly and patient!
Thomas A.
May 2016
unknown
SHARON F.
Feb 2016
unknown
Debbie D.
Nov 2015
Vendor did not deliver entire product that was purchased. Defects were discovered in product upon installation. Vendor claimed that the defects were pre-existing at time of purchase. Vendor repaired one of the defects of workmanship. Several months later, vendor claimed to have delivered remaining portion of original product purchased. Items delivered were smaller and not from original product purchased. Vendor continued to ask for payment in full for services not rendered and poor workmanship. Though complaints were vocalized throughout the 6 months long process, never once did the vendor offer a reduction in balance in compensation for delivery of an incomplete and substandard product. First offer of compensation from vendor to customer was presented as an ultimatum with 23 hours to respond. The offer was either acceptance of a reduction in total cost of original price by 0.0375% or a lien would be placed on customers property. Currently in contact with Angie's List Complaint Resolution department to address this situation.
Judy Q.
Sep 2015
It went very well. They were very careful even with a few obstacles they were able to complete all three counter tops at the same time. The process was amazing from beginning to end from sale to completion of work it went great.
Lynn M.
Jun 2015
Very well
Leslie J.
May 2015
Great they measure and arrived on time. Installed on time. There was an issue with an overhang on our island which was resolved and the piece was secured. No complaints..
Jeremy P.
Mar 2015
This is my third home renovation with Jeff and Harkey Tile and Stone. I always look forward to this part of the reno because working this them is so easy with an extensive selection to choose from. I have referred many folks to Harkey over the years and all of them are pleased with the value and service. I won't go anywhere else.
MARK J.
Feb 2015
They subcontracted a contractor to install the tile, which turned out great. They were very prompt. We have used them in the past. They always do great work.
Pam M.
Nov 2014
I thought that they were professional, had a good selection, and that they were easy to work with.
Mike C.
Sep 2014
Harkey cut and installed our granite for a bathroom remodel. The end product was great however, from the template to the actual delivery of our granite was 3 weeks. That is simply way too long and has had my remodel seemingly going on forever. Then it was to be installed on a Tuesday. After no work on our remodel for those 3 weeks, the day was finally here. Contractor was ready but Harkey did not show. They said they called and left a message that they needed one more day. That call may have happened but I never received a voice mail. They did show the next day, 2 hours late.
This is my take. Small business owners are getting busy as the economy heats up. Then, please hire people to service your customers. 3 weeks from template to delivery is WAY too long. I will look elsewhere for our next bathroom remodel next summer. I felt midlead.
This is my take. Small business owners are getting busy as the economy heats up. Then, please hire people to service your customers. 3 weeks from template to delivery is WAY too long. I will look elsewhere for our next bathroom remodel next summer. I felt midlead.
Response from HARKEY TILE & STONE LLC
"Mr [member name removed], Reid Harkey here - I sincerely apologize to you for any delays we caused you, and especially if we did not communicate with you properly. I have checked internally, as we take our service & reputation very seriously. We document each step in our process - we did install your countertop within 7 days of your wife's slab approval - we do want each client to see exactly how we intent to lay out their project on to their slab(s). We want each client to be happy with their final product. Sometimes this does slow down the process, depending on when clients can come in to approve their layout. Our water-jet cutting machine did indeed go down unexpectedly for a day - we are usually pretty diligent at calling any affected clients. I'm sorry if you were not. I hope you will reconsider your thoughts about our people & our company. Our goal at Harkey Tile & Stone is to be the very best in our industry at top quality, service, and value. Sometimes we feel it may be best to compromise our turn time a day or two, if it means producing the very best outcome possible, and ultimately a very happy client. Thank you for your business, and for taking your time to give us your valuable & welcome feedback & criticism - this is what we need in order to keep striving to get better. Thanks, Reid"
Emily B.
Jun 2014
They showed up on time and had excellent communication except for not following up with me to find out what I wanted to do with the leftover granite. Looks great. My other complaint is the selection in their yard is limited, and I had to drive around to different warehouses of other companies to find the slabs I wanted. I'm happy overall with my experience.
Deborah C.
Jun 2014
Jeff Harkey worked with me to ensure that I was able to get the countertops I wanted rather than trying to suggest I choose a different countertop from his stock like all of the other granite places I had gone to had done. I was very happy about this as I had my heart set on the black galaxy granite countertops. All of the people at Harkey Tile and Stone were very helpful and did their best to make sure that my countertops were exactly as they should be and that they were installed correctly. I am very happy with my countertops. Thank you Jeff and everyone else at Harkey Tile and Stone!
Dan H.
Jun 2014
Very professional and excellent quality of work
KATE S.
May 2014
I'm not seeing an option to post images, and you know they're worth a thousand words.
Denise W.
Apr 2014
I worked with Pam Greenwood, Design Consultant. She was WONDERFUL... insightful, resourceful... she has such a kind and helpful way about her that she instantly earned my trust and respect. We found a gorgeous piece of granite for my wet bar and also selected the backsplash. Harkey Tile & Stone is a highly credible company with an outstanding inventory of products. I would use them again, and again and again!
Teresa P.
Feb 2014
I researched granite companies to some extent before choosing Harkey Tile. They were the most professional and had the best prices available. I decided to replace my current cabinets instead of putting new granite on the old ones upon their recommendation. I knew I could trust what they said. It was a very good decision too. They waited patiently and promised as soon as the cabinets were installed, they would template again the day after. They did so and I got my kitchen back promptly. Would definitely recommend.
BARBARA N.
Oct 2012
My general contractor uses Harkey Tile as their counter tops supplier. I was very impressed with their showroom, personnel, and quality of product.
No high pressure tactics were used. Holly, the sales rep., was very informal and treated us like we were special. She gave us impute on the type and color we should use to go with our new cabinets, even gave us some suggestions on the backsplash. I was grateful for it because I had never had either one, I needed all the help I could get.
She showed us through the warehouse where they keep the granite and even had a guy move several pieces in order for us to make a selection in better lighting. She even informed us we could come back at a latter date to view some more recent selections, which we did.
The Granite looks great in my kitchen and every one, from the gentleman who came to measure the counter tops to the guys who installed it can take a lot of credit for it.
I say thank you all at Harkey Tile for a wonderful sales experience, and Keep up the GOOD work, you guys are really great at what you do.
No high pressure tactics were used. Holly, the sales rep., was very informal and treated us like we were special. She gave us impute on the type and color we should use to go with our new cabinets, even gave us some suggestions on the backsplash. I was grateful for it because I had never had either one, I needed all the help I could get.
She showed us through the warehouse where they keep the granite and even had a guy move several pieces in order for us to make a selection in better lighting. She even informed us we could come back at a latter date to view some more recent selections, which we did.
The Granite looks great in my kitchen and every one, from the gentleman who came to measure the counter tops to the guys who installed it can take a lot of credit for it.
I say thank you all at Harkey Tile for a wonderful sales experience, and Keep up the GOOD work, you guys are really great at what you do.
DAVID K.
May 2012
We went to Harkey's showroom with our General Contractor to select counter tops for our major remodel. Jeff showed us several possibilities in the showroom but we quickly decided it would be better to see their whole inventory, and he drove us to their nearby warehouse. We wanted a style that was both good looking and as economical as possible to fit within the budget allowance. We went over budget in order to get a single slab that could be the top of our island without cutting it. We also found several other pieces in their remnant area that worked perfectly in our bathrooms. So overall, the budget held up pretty well.
Harkey held on to our slabs for 3 months until time for installation. Their crews were very professional and easy to work with, they even re-cut a piece that did not fit as snugly in the opening as we liked. Overall, we are completely satisfied with Harkey Tile and Stone's products and people.
Harkey held on to our slabs for 3 months until time for installation. Their crews were very professional and easy to work with, they even re-cut a piece that did not fit as snugly in the opening as we liked. Overall, we are completely satisfied with Harkey Tile and Stone's products and people.
Licensing
State Contractor License Requirements
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FAQ
HARKEY TILE & STONE LLC is currently rated 4.7 overall out of 5.
HARKEY TILE & STONE LLC accepts the following forms of payment: CreditCard
No, HARKEY TILE & STONE LLC does not offer free project estimates.
No, HARKEY TILE & STONE LLC does not offer eco-friendly accreditations.
No, HARKEY TILE & STONE LLC does not offer a senior discount.
No, HARKEY TILE & STONE LLC does not offer emergency services.
No, HARKEY TILE & STONE LLC does not offer warranties.