H2O Drying Solutions

Employees were courteous and responsive. They answered my questions in detail.

Great, very professional

They had it done and complete within a weeks time. I was blown away by the quality and speed of their service. Highly recommend. They even handled my insurance directly for me. It was perfect ending to a bad suprise.

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My bathroom toilet leaked and on December 26 I contacted my insurance agency who approved the use of this company H20.  The entire floor had to be ripped out and dried.  The drying aspect went fine, although it was pricey, and my insurance covered it.  That was $1709.47.  
 At this point I made the error of using H20 for the reconstruction of the bathroom.  lorne came into my home and said to me that they would do the very best job for me that they could.  I believed him.  
It went on and on and on and on for several weeks.  The tile demo began on February 27 and the day of completion was April 7.   The the people who did the tiling were chronically late or absent.  They would text me.....15 minutes prior to arrival time, and say that they would be hours late or not coming at all.  This caused the project to drag on and on.  I still have the texts.  
I purchased the materials myself from one of the insurance checks.  The tile should have been included in the final price, but by the end of it all, I didn't have any stomach for it.  Read on, and you'll see why.   I was told that the vanity which would be built would be within the allotted budget.
I began to get nervous because I was not kept informed in any way about the costs and whether it was in budget.  The project manager, Carlos was rude when questioned.  A real smart aleck.  I have a text where I let him know that the plumbing fixtures were still leaking and he texted me back a profanity.   I still  have it saved in my texts.  Very  unprofessional.  I should have pulled the plug at that time but felt stuck.  I am a single mom and the entire crew of workers made me very uncomfortable.  
One of the tile guys would walk through my bedroom into my private bathroom and use it.  And then he would leave the toilet seat up!  I spoke with lorne and asked that it be stopped.  I also began to close and lock all of the doors in my upstairs.   They removed an old toilet and left it sitting in my driveway for a week until I made another stink and they finally removed it.    
The way that they collected the final payment was intimidating.  lorne called me and wasted no time in threatening to have a lien placed against my property.  And this was the very first phone call that he made to me after the project was completed!  I explained to him that my ex-husband had the money and I did not have the means to pay him.  After balking, he did speak with my ex-husband ~supposedly ~ and he called me back and said that the ex was "questioning" the bill.  Then lorne began to question me and because I felt so intimidated I gave him 2 credit cards in order to just get the bill paid and get rid of him.  
I now wish that I had stood my ground and told him to get the money from my ex husband, whose name is on the mortgage.  
In my opinion, they are a rip-off company.  I would never, ever use them again.  Find another company.  Save yourself the unpleasantness.  I don't even like walking into the bathroom because it reminds me of the awful experience with this company.

unknown

The drying crew were great and very professional. The repair side left me with several questions. Again, the drying team was great.

Picked by ASI insurance because they were the best!

They did a great job and were extremely professional.

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Everything was top class.

They are the best - thank you Lorne and team!!!

It was a very good experience. I definitely recommend them. Nothing negative it was all positive, they were responsive, they were in constant communication. They did all the worked as described and everything was according to the price list that they had given me.

Everyone was very kind and professional.

Quick to respond - did mitigation and then rebuilt part of downstairs & total new floors on first floor.  I will absolutely use them again.