GUTTER HELMET PIEDMONT

Work was completed as quoted. Technicians were professional and provided outstanding service.

Two installation technicians arrived 5 minutes before the scheduled time, with all tools and equipment needed, as well as sufficient covers to handle double our order, if needed. They completed the job expeditiously but carefully, cleaned up all debris, and left the work-site in perfect order.

They took the time to go back to their warehouse to get the right gutter size, having arrived thinking it was smaller. I appreciated their taking a little bit of extra time to get it right.

Mr. Mosley was very professional and personable at the time of the quote his workers were punctual, considerate and professional. They all took the time to explain the process and answer any questions we had- they were wonderful to work with and we would highly recommend them.

Update 3/12/16: It appears the work is as complete and verified as it is going to get as of 3/4/16 although we were only able to view a very limited section of the roof: 1- where our ladder reached and/or 2-where Gutter Helmet "GH" finally sent two photos. After a recent storm, I climbed up the ladder to remove some debris which collected on the gutter where GH used two different types of gutter covering material. (Those are the places where the cover is not visible from the ground-see note earlier report.) Important: (1) Using two types of covering material definitely detracts from the professionalism and quality of the completed work and no doubt will affect the durability and overall effectiveness of the covering (2) BUT GH said the (expensive, first-quality) covering we selected apparently did not go around the corners on our roof (!) therefore it was necessary to mix and match covering types around the entire front of the house. (I would have expected Ted Mosley or his installer would have known that in advance from their extensive experience, but apparently that's incorrect.) (3) The second material which they substituted is less expensive, less durable, less effective and generally inferior quality so their substitution should have reduced our job cost. The interest paid by us while we waited for GH to perform should likewise have been refunded to us. ************* Report from 2/18, "Finally I have now been contacted by the installer and the work is supposed to be completed today. They are also supposed to provide photos or some type of proof of the work being completed because at 73 I don't care to climb up on the roof to check it out. Thanks for your intervention to get this moving. Beverly " LONG STORY SHORT ... Several days later, STILL don't think they've finished as we can't see the edge of gutter helmet peeking over the top of some of the gutters AND we haven't seen any photos showing their work is complete. My 78-yr-old husband is fearless and nearly fell off of our steep roof a few years ago. I was anxious to have this done so he wouldn't ascend again. Also, the previous homeowners had a roof leak. Although repaired by the previous owner - and later by us - it was difficult to find and resolve and was determined to be caused by clogged guttering. We contracted with Ted Moseley 1/19/16. The price seemed a little steep but the Gutter Helmet equipment seemed very sturdy; also the "forever warranty" for equipment and maintenance was appealing and it seemed this would resolve the issue of clogged gutters and water backups forever. RARELY - if ever - have we AGREED to have work done in excess of even $200 without checking (references, BBB, social networks, Angie's, ... and prices) - but I did it this time because I didn't want to give my husband time/opportunity to back out. In fairness, Mr. Moseley DID tell us they had a 2-3 week backlog so we were prepared for a delay. AND in fairness, we did have some cold, rainy/icy weather during our wait. Our primary concerns were (1) Four or five phone calls to Mr. Moseley were not returned when we were trying to find out when the work would be completed. (2) Also, Mr. Moseley billed the ENTIRE $2000 cost to my VISA the day the contract was signed. I expected a down payment or a verification of card and funds, but was very surprised to find I was paying interest on this amount immediately when paired with a 2-3 week delay in the project. After reporting Mr. Moseley's unresponsiveness and the other details of this transaction to Angie's, my phone began ringing. Mr. Moseley and the installer phoned several times and the work was completed toward the end of February. Furthermore, after I expressed concern to Mr. Moseley that I had no way to verify the completion or quality of the work without ascending a tall ladder to verify this, an agreement was reached for the installer to provide photos of the completed work so we will not have to do that. Be assured if the photos show otherwise, I will be back in touch with Angie's. THANK YOU! Beverly Dye

Fairly well, but the estimator did not communicate well with installers, so they had to come back a second time to finish. One downspout was installed draining on a sidewalk, when there was a perfectly adequate drain in the ground if the installer had placed the downspout at the other end of the gutter.

We called for an appointment on May 28th. Salesperson was supposedly contacted by main office for an appointment on June 2. Salesperson claims that he never received notification of appointment. We were left waiting for salesperson to arrive, called the main office only to find out the appointment had never been sent. Massively inconvenient as we still need our gutters replaced and will now have to start the entire process over.

very well,prompt, , cleaned up and explained everything to me

He was very nice and professional. Price was more than we wanted to pay so we went with another company.

Install went wonderful not aware of fees not included in warranty until after installation. fees are very high.

Very well. One hour to put up. I waited two weeks for delivery.

Snow delayed the install. They came back one week later and completed the project. They had to come back a week later to fix some cosmetic issues.

They repaired a couple gutters that were overflowing.

It was okay but they were overpriced. They were here for less than an hour. I'm not sure if I would use them again, I haven't had the product long enough to know.

It was okay, but the couldn't fix it all when they came out. They could not do the whole thing so they stopped doing the job altogether. They had to come to my house probably three different times to finally get what they could do. It took over a month to get the whole job done. They were professional; when they did come out they were nice.

They were very good. Their prices were standard; they were a little more expensive than some of the other ones but their product was a little bit different than the others too. I got what I paid for. They were efficient; they came, put them in, and they were gone. Everything was cleaned up. They were on time and it was quick and easy. As of right now it is working but it is a fairly new thing so I have not had time for any problems to develop yet.

The salesman showed up on time, was very professional, not pushy, knowledgeable. The installers were prompt, quick, did a good job. They had to return (we had to remove a tree over the garage) and did so just as soon as we let them know the tree was gone. Very responsive.

Great job! started early & rook about 3 house. great company!!

It went fine. They arrived on time and were very pleasant. They answered my questions and provided information about hanging christmas lights and not to lean on the guards. They were very helpful with this information.

Ted (the owner of the company) was very polite and professional and came out to give me a free estimate. Once I decided to pull the trigger, they were able to schedule me quickly and were able to do the work in just a few hours. Headache free. When I discovered that my attic had a large opening for squirrels and needed some material put in place along the length of the roof to fix it, they offered to put it in place for just the cost of materials since they were already up there working on the gutters. Overall a great experience!

The gentlemen was polite and informative about what had happened.

They did the job quickly. I have an ongoing problem with them that they have not been responsive to.

The work so far is good. There is a small section that overflows it rains heavily, but I will call them to have them take a look.

Initially contacted this company in May. They were prompt in surveying the job and providing an estimate. Since other work on my house had to be done first (replacing roofing shingles as well as rotted fascia and soffit boards) the gutters could not be installed until August 30. They were prompt in removing the old gutters before fascia and soffit boards were replaced by another contractor and prompt in installing gutters once all other work was done.

I had a very positive experience with them. They came back out when we realized we would have to replace our roof to take off the gutters and they are putting them back on now. It looks good and they are very effective.