Groutsmith

Would never use them again, and strongly recommend others to ask questions, and make sure they are credited

They returned 2x to reseal upon request.

The end result is that no damaged grout was replaced. The tile and grout was cleaned but no damaged grout was replaced. A cosmetic sealer was applied to all grout lines and that began peeling away the day after it got wet even though it dried for 4 days. After contacting Warren the first time he responded with a patch to the areas that were peeling. After contacting Warren the second time he agreed the work was unacceptable and promised to figure this out but has not yet attempted to do a proper job as of today 4/4/17.

It's been a pretty dissatisfied experience. In all honesty if they communicated better we could have come to a resolution. I have contacted other grout companies about the work and I have been told by another company that due to the location of the drain that he would not do this job and in his opinion the initial work should have not been provided.

 The first re-grouting work took place late last year with this company. After about a month, the grout started coming loose and out again. He came back and re-grouted again and once again the grout came loose. He came back a third time and re-grouted and It has come loose again. I have made several attempts through phone messages, email, and this website to ask someone to call me back and no one has. I'm very disappointed in this company doesn't stand behind their work and have written me off.

Grout did not match when it dried, but they returned and matched the grout

Very quick on scheduling estimates, they scheduled the work in person during the estimate, and they have been very responsive on all communications (phone and email). we had our entire master bath, shower, floor, etc regrouted and it looks brand new.